GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
LiveChat vs HelpDesk Comparison (2026)
Add to Compare
Compare similar apps
Slack
4.7
Tidio
4.7
Zendesk Suite
4.4
Good recommendations?
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
HelpDesk is a ticketing system for customer service teams. Minimize your support team’s efforts and save time for meaningful conversations with customers. Resolve tickets faster and with greater precision. Use HelpDesk to improve your customer satisfaction level and increase sales.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.6
184
5
4
3
2
1
125
43
12
2
2
- Value for money
- Ease of use
- Features
- Customer support
76%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
“The multitude of settings really allows us to customize our and the customer experience.”
CP
Chris P.
Supervisor
Pros
“The platform significantly improved how issues are handled and followed up, making team coordination smoother. Despite a few areas that could be strengthened, it remains a dependable tool that enhances productivity and communication.”
MC
Mouatez C.
Customer Support Specialist
“From my perspective, I consider HelpDesk as a state-of-the-art tool that effectively performs multitasking functions with the objective of resolving and addressing the concerns of patients, agents, and other service providers connected to the system, thereby fulfilling the needs of all stakeholders involved.”
JR
John R.
Service Representative
“The new ticketing system which allowed me to take chats and check my tickets at the same time.”
JD
Jude D.
Customer Success Agent
Cons
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
“The ai I implemented to respond first before connecting to live agent seems to get stuck in endless loops of repeating questions and answers”
Jessica B.
Owner
“I dislike the fact that you can't sort through HelpDesk tickets by other identifiers (i.e., Subject (Website Contact Form Submission), Custom Quote Forms, etc.).”
RH
Ron H.
Client Relationship Management
“If tickets are misrouted or the system is too rigid, sometimes errors may occur.”
IV
Ivan V.
Customer Success Representative
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review18 days ago
Key features
- Total features136
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- CSAT Survey Structure
- Call Center Management
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Configurable Workflow
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forms Management
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Video Support
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
- Total features113
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- CSAT Survey Structure
- Call Center Management
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Configurable Workflow
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forms Management
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Video Support
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations107
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Chatbot
- Claude
- Close
- Constant Contact
- CoreCommerce
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LiveChat
- LogMeIn Rescue
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mixpanel
- Omnistar Affiliate
- OpenCart
- OpenWidget
- Ortto
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProjectManager
- Salesforce Sales Cloud
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe Billing
- Stripe Issuing
- Stripe Payments
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twilio Segment
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- Total integrations11
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Chatbot
- Claude
- Close
- Constant Contact
- CoreCommerce
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LiveChat
- LogMeIn Rescue
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mixpanel
- Omnistar Affiliate
- OpenCart
- OpenWidget
- Ortto
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProjectManager
- Salesforce Sales Cloud
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe Billing
- Stripe Issuing
- Stripe Payments
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twilio Segment
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
Alternatives
Explore similar apps
