This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

HelpDesk Alternatives

How do HelpDesk alternatives compare?

Zendesk and Freshdesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing HelpDesk to its top 100 alternatives, Freshdesk has the highest rating, with Zendesk as the runner-up, and HelpDesk ranking 54th place. Zendesk has the most reviews with a total of 2,671, while HelpDesk has 33. Users say Freshdesk tops the list for value for money followed by Zoho Desk, while HelpDesk comes in 53rd. Users also say Freshdesk and LiveChat are the easiest to use, while HelpDesk takes 47th place.

What are the top 5 alternatives to HelpDesk?


Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to HelpDesk

Zendesk

4.4
(2.6K)

Service-first CRM company that builds support & sales tools

Features

Total

57

177

64

features in common

57

features in common

Zendesk's unique features

  • Social Media Integration

  • Blended Call Center

  • Website Visitor Tracking

  • Customer Experience Management

HelpDesk's unique features

  • Interaction Tracking

  • Request Assignment

  • Status Tracking

  • Monitoring

Starting from

$19/month

Value for money

4.1

0.1

4.2

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

44

119

64

features in common

44

features in common

Freshdesk's unique features

  • Access Controls/Permissions

  • Social Media Integration

  • Full Text Search

  • Real Time Monitoring

HelpDesk's unique features

  • Customer Service Analytics

  • Issue Scheduling

  • Commenting/Notes

  • Complaint Management

Starting from

$18/month

Value for money

4.4

0.2

4.2

What users say about Freshdesk's value for money

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

50

165

64

features in common

50

features in common

LiveAgent's unique features

  • Call Center Management

  • WYSIWYG Editor

  • Multi-Channel Management

  • Change Management

HelpDesk's unique features

  • Content Management

  • Issue Scheduling

  • Filtering

  • Search/Filter

Starting from

$15/month

Value for money

4.7

0.5

4.2

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

52

143

64

features in common

52

features in common

Zoho Desk's unique features

  • Rules-Based Workflow

  • Performance Management

  • Document Management

  • Prioritization

HelpDesk's unique features

  • Complaint Monitoring

  • Customer Service Analytics

  • Email Tracking

  • Ratings / Reviews

Starting from

$14/month

Value for money

4.5

0.3

4.2

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Bitrix24

4.0
(479)

100% free CRM, collaboration and communication tool suite

Features

Total

43

356

64

features in common

43

features in common

Bitrix24's unique features

  • Customer Segmentation

  • Approval Workflow

  • Real-time Updates

  • Text to Speech

HelpDesk's unique features

  • Video Support

  • Historical Reporting

  • Macros/Templated Responses

  • Complaint Management

Starting from

$49/month

Value for money

4.2
4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Akio.CX

(0)

Multi-channel customer relations management platform

Features

Total

34

112

64

features in common

34

features in common

Akio.CX's unique features

  • Cataloging/Categorization

  • Graphical Data Presentation

  • Topic Clustering

  • Contact Database

HelpDesk's unique features

  • Third Party Integrations

  • Issue Scheduling

  • Visual Analytics

  • Recurring Issues

Stames

4.8
(5)

Cloud-based customer support & team communication software

Features

Total

47

86

64

features in common

47

features in common

Stames' unique features

  • Customizable Reports

  • Customizable Fields

  • Customer Experience Management

  • Client Portal

HelpDesk's unique features

  • Request Assignment

  • Knowledge Base Management

  • Batch Communications

  • Email Tracking

NetSupport ServiceDesk

(0)

Browser-based helpdesk and ticketing software

Features

Total

28

53

64

features in common

28

features in common

NetSupport ServiceDesk's unique features

  • IT Asset Management

  • Active Directory Integration

  • Service Level Agreement (SLA) Management

  • Prioritization

HelpDesk's unique features

  • Video Support

  • Issue Scheduling

  • Filtering

  • Email Tracking

Front

4.5
(211)

One place to take care of all your customers

Features

Total

39

116

64

features in common

39

features in common

Front's unique features

  • Customer Segmentation

  • Meeting Management

  • Social Media Monitoring

  • Negative Feedback Management

HelpDesk's unique features

  • Video Support

  • Issue Scheduling

  • Recurring Issues

  • Forms Management

Starting from

$19/year

Value for money

4.2
4.2

What users say about Front's value for money

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.

CS

Courtney S.

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Gorgias

4.7
(78)

Help desk and customer service solution

Features

Total

37

66

64

features in common

37

features in common

Gorgias' unique features

  • Customer Activity Tracking

  • Sentiment Analysis

  • Customer Experience Management

  • Call Center Management

HelpDesk's unique features

  • Video Support

  • Reporting & Statistics

  • Recurring Issues

  • Filtering

Starting from

$60/month

Value for money

4.5

0.3

4.2

What users say about Gorgias' value for money

The ease of use and the ability to handle support tickets has been fantastic. The company is innovative and takes their customer needs and suggestions seriously.

BN

Brittney N.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Gladly

5.0
(1)

Gladly is a Cloud-based customer service platform

Features

Total

39

89

64

features in common

39

features in common

Gladly's unique features

  • Queue Management

  • On-Demand Communications

  • Interactive Content

  • Transcripts/Chat History

HelpDesk's unique features

  • Video Support

  • Issue Scheduling

  • Complaint Monitoring

  • Ratings / Reviews

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

Features

Total

42

75

64

features in common

42

features in common

HappyFox Help Desk's unique features

  • Customer Segmentation

  • Remote Access/Control

  • Customizable Reports

  • Social Media Monitoring

HelpDesk's unique features

  • Request Assignment

  • Reporting & Statistics

  • Personalization

  • Batch Communications

Starting from

$29/month

Value for money

4.5

0.3

4.2

What users say about HappyFox Help Desk's value for money

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

JIRA Service Management

4.4
(274)

The only ITSM solution built on the Jira platform

Features

Total

37

95

64

features in common

37

features in common

JIRA Service Management's unique features

  • Compliance Tracking

  • Configuration Management

  • Capacity Management

  • Maintenance Management

HelpDesk's unique features

  • Request Assignment

  • Survey/Poll Management

  • Complaint Management

  • Template Management

Starting from

$20/month

Value for money

4.2
4.2

What users say about JIRA Service Management's value for money

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

TeamSupport

4.5
(796)

B2B Customer Support Software

Features

Total

52

139

64

features in common

52

features in common

TeamSupport's unique features

  • Customizable Forms

  • Customizable Categories

  • Project Management

  • Customer Segmentation

HelpDesk's unique features

  • Content Management

  • Survey/Poll Management

  • Filtering

  • Visual Analytics

Starting from

$50/month

Value for money

4.4

0.2

4.2

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

NABD System

4.6
(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

Features

Total

42

78

64

features in common

42

features in common

NABD System's unique features

  • Multi-Channel Management

  • Automatic Lead Distribution

  • Automated Scheduling

  • Network Monitoring

HelpDesk's unique features

  • Request Assignment

  • Reporting & Statistics

  • Personalization

  • Batch Communications

Starting from

$0.01/month

Value for money

4.6

0.4

4.2

What users say about NABD System's value for money

I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant.

Mohamed A.

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed.

RC

Ryan C.

Issuetrak

4.5
(154)

Issue and Ticket tracking software for multiple industries.

Features

Total

46

82

64

features in common

46

features in common

Issuetrak's unique features

  • Queue Management

  • Employee Management

  • Appointment Management

  • Corrective and Preventive Actions (CAPA)

HelpDesk's unique features

  • Content Management

  • Video Support

  • Visual Analytics

  • Tagging

Starting from

$59/month

Value for money

4.5

0.3

4.2

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.

AR

Anonymous Reviewer

IssueTraks support team is super quick and super friendly. I would highly recommend this product.

DZ

Danna Z.

Wix Answers

4.6
(21)

The only platform with all support channels in one place.

Features

Total

42

90

64

features in common

42

features in common

Wix Answers' unique features

  • Customizable Fields

  • Service Level Agreement (SLA) Management

  • FAQ

  • Mobile Access

HelpDesk's unique features

  • Request Assignment

  • Issue Scheduling

  • Personalization

  • Batch Communications

Starting from

$24/month

Value for money

4.3

0.1

4.2

What users say about Wix Answers' value for money

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.

Suzy N.

It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.

AV

Antonios V.

NeeyamoWorks

(0)

HR software to manage employees, payroll, expenses & queries

Features

Total

39

150

64

features in common

39

features in common

NeeyamoWorks' unique features

  • Archiving & Retention

  • Website Visitor Tracking

  • Purchasing Reports

  • Receipt Management

HelpDesk's unique features

  • Video Support

  • Reporting & Statistics

  • Commenting/Notes

  • Filtering

UseResponse

4.7
(34)

All-in-one Customer Support and Feedback Suite

Features

Total

42

107

64

features in common

42

features in common

UseResponse's unique features

  • Discussions / Forums

  • Event Triggered Actions

  • Real Time Notifications

  • Access Controls/Permissions

HelpDesk's unique features

  • Performance Metrics

  • Issue Scheduling

  • Request Assignment

  • Batch Communications

Starting from

$149/month

Value for money

4.7

0.5

4.2

What users say about UseResponse's value for money

We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.

LS

Lennert S.

It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.

BS

Brian S.

Gnatta

4.7
(3)

Customer engagement tool for omnichannel communication

Features

Total

32

56

64

features in common

32

features in common

Gnatta's unique features

  • Call Routing

  • CRM

  • SSL Security

  • Knowledge Management

HelpDesk's unique features

  • Routing

  • Reporting & Statistics

  • Activity Tracking

  • Content Management

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

43

136

64

features in common

43

features in common

Vivantio's unique features

  • Calendar Management

  • Incident Management

  • Drag & Drop

  • Real Time Reporting

HelpDesk's unique features

  • Routing

  • Issue Scheduling

  • Complaint Management

  • Personalization

Starting from

$42/year

Value for money

4.2
4.2

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Groove

4.4
(63)

Support, Simplified.

Features

Total

28

66

64

features in common

28

features in common

Groove's unique features

  • Auto-Responders

  • Project Time Tracking

  • WYSIWYG Editor

  • Call Center Management

HelpDesk's unique features

  • Video Support

  • Issue Scheduling

  • Visual Analytics

  • Customer Complaint Tracking

Starting from

$12/month

Value for money

4.4

0.2

4.2

What users say about Groove's value for money

The ability to label tickets and then be able to categorize them and efficiently reference them is a bit imperative. Overall, pleased with the ease of use of the app, and overall interface.

NM

Nathan M.

Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.

LL

Ling Ling L.

Helprace

4.7
(7)

All-in-one customer service solution

Features

Total

41

100

64

features in common

41

features in common

Helprace's unique features

  • Multiple User Accounts

  • Inbox Management

  • Queue Management

  • Decision Support

HelpDesk's unique features

  • Routing

  • Issue Scheduling

  • Workflow Configuration

  • Template Management

Clickatell

4.9
(9)

Clickatell powers chat commerce.

Features

Total

22

60

64

features in common

22

features in common

Clickatell's unique features

  • Auto-Responders

  • SMS Messaging

  • Real Time Analytics

  • Shortcodes

HelpDesk's unique features

  • Video Support

  • Issue Scheduling

  • Issue Management

  • Issue Tracking

Userlike

4.6
(633)

Live chat and customer messaging for businesses of all sizes

Features

Total

26

65

64

features in common

26

features in common

Userlike's unique features

  • Auto-Responders

  • Chatbot

  • Customer Experience Management

  • Real Time Monitoring

HelpDesk's unique features

  • Support Ticket Tracking

  • Issue Scheduling

  • Forms Management

  • Collaboration Tools

Starting from

100/month

Value for money

4.4

0.2

4.2

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

JT

Jose T.

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Christoph H.

Preferred Patron Loyalty

4.9
(84)

Loyalty marketing and gift card management

Features

Total

31

108

64

features in common

31

features in common

Preferred Patron Loyalty's unique features

  • Customer Management

  • Multi-Channel Data Collection

  • Communication Management

  • Customer Accounts

HelpDesk's unique features

  • Knowledge Base Management

  • Historical Reporting

  • Visual Analytics

  • Forms Management

Starting from

$59.95/month

Value for money

4.8

0.6

4.2

What users say about Preferred Patron Loyalty's value for money

Help is always abundant, friendly and immediate when needed. Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users.

BM

Becky M.

An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life.

LJ

Leighann J.

Freshservice

4.5
(423)

A complete IT service management (ITSM) tool for business

Features

Total

47

148

64

features in common

47

features in common

Freshservice's unique features

  • Depreciation Management

  • Cost Tracking

  • Percent-Complete Tracking

  • Approval Process Control

HelpDesk's unique features

  • Email Distribution

  • Video Support

  • Batch Communications

  • Ratings / Reviews

Starting from

$19/month

Value for money

4.5

0.3

4.2

What users say about Freshservice's value for money

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.

JM

Joe M.

Wowdesk

4.7
(11)

Omnichannel customer service help desk software

Features

Total

36

51

64

features in common

36

features in common

Wowdesk's unique features

  • Call Center Management

  • Supplier Management

  • Configurable Workflow

  • Vendor Management

HelpDesk's unique features

  • Third Party Integrations

  • Reporting & Statistics

  • Email Distribution

  • Filtering

Salesforce Service Cloud

4.4
(523)

Customer Service & Field Service Management Solutions

Features

Total

44

177

64

features in common

44

features in common

Salesforce Service Cloud's unique features

  • Data Import/Export

  • Technician Management

  • Social Media Monitoring

  • IVR / Voice Recognition

HelpDesk's unique features

  • Content Management

  • Customer Service Analytics

  • Complaint Management

  • Interaction Tracking

Value for money

4.1

0.1

4.2

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

Features

Total

29

102

64

features in common

29

features in common

Avochato's unique features

  • GDS/OTA Integration

  • Listing Management

  • Human Handover

  • Mobile Access

HelpDesk's unique features

  • Video Support

  • Issue Scheduling

  • Filtering

  • Ratings / Reviews

Value for money

4.6

0.4

4.2

What users say about Avochato's value for money

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

C-Desk

4.7
(27)

Cloud-based help desk software for customer support teams

Features

Total

26

39

64

features in common

26

features in common

C-Desk's unique features

  • Call Center Management

  • CRM

  • Network Monitoring

  • IT Asset Management

HelpDesk's unique features

  • Video Support

  • Issue Scheduling

  • Help Desk Management

  • Email Tracking

Value for money

4.5

0.3

4.2

What users say about C-Desk's value for money

A simple and highly effective Help Desk for the entire organisation. Great & meaningful features.

SK

Samir K.

We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.

YC

Yogesh C.

nixi1

5.0
(4)

Chat management tool for contact centers & travel agencies

Features

Total

21

58

64

features in common

21

features in common

nixi1's unique features

  • Invoice Management

  • Offline Form

  • Message Personalization

  • CRM

HelpDesk's unique features

  • Survey/Poll Management

  • Reporting & Statistics

  • Case Management

  • Visual Analytics

Antlere

4.7
(3)

Multi-channel Net Promoter Score (NPS) survey software

Features

Total

9

33

64

features in common

9

features in common

Antlere 's unique features

  • Sentiment Analysis

  • Support Audio/Images/Video

  • Customer Segmentation

  • Survey Builder

HelpDesk's unique features

  • Knowledge Base Management

  • Historical Reporting

  • Issue Auditing

  • Case Management

Trengo

4.7
(18)

Collaborative inbox for all communication channels.

Features

Total

25

50

64

features in common

25

features in common

Trengo's unique features

  • Auto-Responders

  • Screen Sharing

  • Call Center Management

  • Virtual Assistant

HelpDesk's unique features

  • Performance Metrics

  • Issue Scheduling

  • Help Desk Management

  • Surveys & Feedback

Starting from

15/month

Value for money

4.7

0.5

4.2

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Help Scout

4.7
(167)

Web-based help desk designed for better customer experience

Features

Total

33

74

64

features in common

33

features in common

Help Scout's unique features

  • Real-time Updates

  • Full Text Search

  • Real Time Reporting

  • Categorization/Grouping

HelpDesk's unique features

  • Assignment Management

  • Survey/Poll Management

  • Visual Analytics

  • Complaint Monitoring

Starting from

$15/month

Value for money

4.6

0.4

4.2

What users say about Help Scout's value for money

The product is very well designed, easy and natural to use. On top of that, their support is excellent and they reply very quickly.

Andrea N.

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.

SA

Sid A.

Richpanel

5.0
(9)

Effortless Ecommerce Customer Support

Features

Total

32

87

64

features in common

32

features in common

Richpanel's unique features

  • Appointment Management

  • Social Media Monitoring

  • Real Time Analytics

  • Real Time Reporting

HelpDesk's unique features

  • Video Support

  • Issue Scheduling

  • Filtering

  • Document Storage

SolarWinds Service Desk

4.6
(520)

IT Service Desk & Asset Management Software

Features

Total

30

93

64

features in common

30

features in common

SolarWinds Service Desk's unique features

  • Device Auto Discovery

  • Real Time Reporting

  • Real Time Data

  • Scheduled / Automated Reports

HelpDesk's unique features

  • Video Support

  • Reporting & Statistics

  • Batch Communications

  • Forms Management

Starting from

$19/month

Value for money

4.5

0.3

4.2

What users say about SolarWinds Service Desk's value for money

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

Vision Helpdesk

4.6
(28)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Features

Total

44

123

64

features in common

44

features in common

Vision Helpdesk's unique features

  • Multi-Currency

  • Transcripts/Chat History

  • Multi-Company

  • Configurable Workflow

HelpDesk's unique features

  • Customer Service Analytics

  • Video Support

  • Personalization

  • Status Tracking

Starting from

$8/month

Value for money

4.4

0.2

4.2

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Gitesh T.

HarmonyPSA

4.5
(22)

The next generation of professional services automation.

Features

Total

41

306

64

features in common

41

features in common

HarmonyPSA's unique features

  • Project Planning/Scheduling

  • Time Off Requests

  • Quotes/Estimates

  • FAQ

HelpDesk's unique features

  • Request Assignment

  • Survey/Poll Management

  • Complaint Management

  • Batch Communications

Starting from

$65/month

Value for money

4.4