GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
HelpDesk
Ticketing software for effortless customer support
HelpDesk Alternatives & Competitors
Top 8 free alternatives
Total
61
112
76
features in common
61
features in common
Freshdesk user ratings
Top features
Problem Management
Customer Complaint Tracking
Drag & Drop
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$15/month
Value for money
0.1
What users say about Freshdesk's value for money
Total
68
179
76
features in common
68
features in common
Zendesk Suite user ratings
Top features
Audit Trail
Customer Complaint Tracking
Voice Mail
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$55/month
Value for money
0.1
What users say about Zendesk Suite's value for money
Total
68
177
76
features in common
68
features in common
LiveAgent user ratings
Top features
Real-Time Monitoring
Email Templates
Customer Management
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Value for money
0.4
What users say about LiveAgent's value for money
Matthew J.
Owner
Total
70
158
76
features in common
70
features in common
Zoho Desk user ratings
Top features
Customer History
Workflow Configuration
Online Forums
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$14/month
Value for money
0.2
What users say about Zoho Desk's value for money
Kassy C.
Business Manager
Total
61
213
76
features in common
61
features in common
Salesforce Service Cloud user ratings
Top features
Call Scripting
File Sharing
Maintenance Scheduling
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$25/month
Value for money
0.1
What users say about Salesforce Service Cloud's value for money
Claire B.
Director of Development
Categories in common
Total
48
112
76
features in common
48
features in common
JIRA Service Management user ratings
Top features
Remote Monitoring & Management
Issue Management
Knowledge Management
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$17.65/month
Value for money
What users say about JIRA Service Management's value for money
Categories in common
Total
35
49
76
features in common
35
features in common
Gorgias user ratings
Top features
Customer History
Third-Party Integrations
Transfers/Routing
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$60/month
Value for money
0.2
What users say about Gorgias' value for money
Categories in common
Total
63
106
76
features in common
63
features in common
TeamSupport user ratings
Top features
Reporting & Statistics
Performance Metrics
Full Text Search
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$29/month
Value for money
0.1
What users say about TeamSupport's value for money
Categories in common
Total
66
194
76
features in common
66
features in common
Front user ratings
Top features
Collaboration Tools
Real-Time Monitoring
Calendar Management
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$29/month
Value for money
0.1
What users say about Front's value for money
Categories in common
Total
38
77
76
features in common
38
features in common
Gladly user ratings
Top features
Voice Mail
Text Analysis
Issue Tracking
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$150/year
Value for money
0.5
What users say about Gladly's value for money
Categories in common
Total
55
166
76
features in common
55
features in common
Intercom user ratings
Top features
Message Personalization
Reporting & Statistics
Negative Feedback Management
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$39/month
Value for money
0.3
What users say about Intercom's value for money
Aleksandr S.
Principal Software Engineer
Anna K.
Head of Marketing
Categories in common
Total
35
57
76
features in common
35
features in common
LiveChat user ratings
Top features
Real-Time Chat
Visual Analytics
Real-Time Reporting
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$24/month
Value for money
0.2
What users say about LiveChat's value for money
Categories in common
Total
48
99
76
features in common
48
features in common
Tiledesk user ratings
Top features
Lead Qualification
Customer Support
Visual Analytics
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
€15/month
Value for money
0.2
What users say about Tiledesk's value for money
Categories in common
Total
44
193
76
features in common
44
features in common
Salesforce Sales Cloud user ratings
Top features
Drag & Drop
Purchase Order Management
Source Tracking
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$25/month
Value for money
0.3
What users say about Salesforce Sales Cloud's value for money
Oliver L.
Digital Marketing Director
Categories in common
Total
24
26
76
features in common
24
features in common
WorkHub Tasks user ratings
Top features
Support Ticket Management
Multi-Channel Communication
Alerts/Escalation
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Total
4
6
76
features in common
4
features in common
Simplify360 user ratings
Top features
Content Creation
Communication Management
Reporting/Analytics
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
₹39/month
Value for money
What users say about Simplify360's value for money
Harjeet K.
social media brand manager
Total
57
77
76
features in common
57
features in common
Stames user ratings
Unique features
Strategic Planning
Trend Analysis
Customer Experience Management
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Total
50
82
76
features in common
50
features in common
Hiver user ratings
Top features
Mobile Access
Communication Management
SSL Security
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$19/month
Value for money
0.2
What users say about Hiver's value for money
Categories in common
Total
59
429
76
features in common
59
features in common
Bitrix24 user ratings
Top features
Online Time Tracking
Drag & Drop
Social Media Integration
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$61/month
Value for money
0.1
What users say about Bitrix24's value for money
Delly S.
Telemarketer
Total
50
94
76
features in common
50
features in common
Tidio user ratings
Top features
Real-time Conversations
Social Media Integration
One-to-One Messaging
HelpDesk user ratings
Top features
Support Ticket Tracking
Activity Tracking
Surveys & Feedback
Pricing
Starting from
$29/month
Value for money
0.2
What users say about Tidio's value for money
© 2010-2024 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.