HelpDesk Alternatives &amp; Competitors

(3.6K)

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$49/month

Value for money

4.2

0.2

4.4

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

43

129

55

features in common

43

features in common

Freshdesk user ratings

Functionality

(3K)

Top features

Feedback Management
5.0
Problem Management
5.0
Drag & Drop
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$15/month

Value for money

4.4

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

51

161

55

features in common

51

features in common

Zoho Desk user ratings

Functionality

(2K)

Top features

SSL Security
5.0
Workflow Configuration
5.0
Appointment Management
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$14/month

Value for money

4.5

0.1

4.4

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

50

177

55

features in common

50

features in common

LiveAgent user ratings

Functionality

4.6

(1.3K)

Top features

Inbox Management
5.0
Chat/Messaging
5.0
Computer Telephony Integration
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$9/month

Value for money

4.7

0.3

4.4

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

36

107

55

features in common

36

features in common

JIRA Service Management user ratings

Functionality

(553)

Top features

Issue Management
5.0
Remote Monitoring & Management
5.0
Issue Tracking
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$60/month

Value for money

4.3

0.1

4.4

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

44

204

55

features in common

44

features in common

Salesforce Service Cloud user ratings

Functionality

(707)

Top features

Contact Database
5.0
Call Scripting
5.0
File Sharing
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Value for money

4.1

0.3

4.4

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

32

54

55

features in common

32

features in common

Gorgias user ratings

Functionality

(105)

Top features

Third Party Integrations
5.0
Transfers/Routing
5.0
Tagging
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$60/month

Value for money

4.5

0.1

4.4

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Categories in common

Features

Total

37

116

55

features in common

37

features in common

ServiceNow Customer Service Management user ratings

Functionality

(140)

Top features

Third Party Integrations
5.0
Automated Routing
5.0
Service Level Agreement (SLA) Management
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Value for money

4.1

0.3

4.4

What users say about ServiceNow Customer Service Management's value for money

An awesome application as Saas and Paas as well, Good inerface, user friendly and easy to use. Due to backend code in jaava and JavaScript it is very flexible.

pm

pratik m.

The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.

Balaji K.

Categories in common

Features

Total

27

66

55

features in common

27

features in common

LiveChat user ratings

Functionality

(1.5K)

Top features

Real-Time Chat
5.0
Feedback Management
5.0
Reporting & Statistics
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$24/month

Value for money

4.5

0.1

4.4

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Verified reviewer

Categories in common

Features

Total

30

203

55

features in common

30

features in common

Salesforce Sales Cloud user ratings

Functionality

(17.6K)

Top features

Purchase Order Management
5.0
Source Tracking
5.0
Drag & Drop
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Value for money

4.0

0.4

4.4

What users say about Salesforce Sales Cloud's value for money

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.

SS

Shanta S.

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Oliver L.

Categories in common

Customer Service

Features

Total

20

27

55

features in common

20

features in common

WorkHub Tasks user ratings

Functionality

5.0

(8)

Top features

Support Ticket Management
5.0
Multi-Channel Communication
5.0
Alerts/Escalation
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Categories in common

Features

Total

4

7

55

features in common

4

features in common

Simplify360 user ratings

Functionality

4.1

(13)

Top features

Content Creation
5.0
Communication Management
5.0
Reporting/Analytics
4.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

39/month

Value for money

4.2

0.2

4.4

What users say about Simplify360's value for money

Good, dedicated team that is always available to help and works like one team. The team management is great and there is end to end accountability for all processes and project deliveries.

AS

Amrita S.

Overall, a Great experience with Simplify360. Its Live Chat Support is the best.

Harjeet K.

Categories in common

Features

Total

36

81

55

features in common

36

features in common

Hiver user ratings

Functionality

(116)

Top features

Mobile Access
5.0
Communication Management
5.0
SSL Security
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$15/month

Value for money

4.5

0.1

4.4

What users say about Hiver's value for money

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

AW

Amanda W.

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

pp

priyanka p.

Categories in common

Features

Total

43

410

55

features in common

43

features in common

Bitrix24 user ratings

Functionality

4.2

(740)

Top features

Client Database
5.0
Drag & Drop
5.0
Reporting & Statistics
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$61/month

Value for money

4.2

0.2

4.4

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Categories in common

Features

Total

47

110

55

features in common

47

features in common

TeamSupport user ratings

Functionality

(832)

Top features

Support Ticket Tracking
5.0
Real-time Consumer-facing Chat
5.0
Incident Management
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$49/month

Value for money

4.4

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Features

Total

22

63

55

features in common

22

features in common

Tidio user ratings

Functionality

4.6

(400)

Top features

Real-time Conversations
5.0
One-to-One Messaging
5.0
Contextual Guidance
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$15.83/month

Value for money

4.6

0.2

4.4

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

Categories in common

Features

Total

45

110

55

features in common

45

features in common

Supportbench user ratings

Functionality

4.7

(64)

Top features

Email Management
5.0
Access Controls/Permissions
5.0
Call Center Management
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$40/month

Value for money

4.9

0.5

4.4

What users say about Supportbench's value for money

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.

KR

Kim R.

The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.

AR

Verified reviewer

Categories in common

Features

Total

46

170

55

features in common

46

features in common

Issuetrak user ratings

Functionality

(181)

Top features

Help Desk Management
5.0
Real Time Reporting
5.0
Problem Management
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$69/month

Value for money

4.5

0.1

4.4

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.

AR

Verified reviewer

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

Categories in common

Features

Total

38

101

55

features in common

38

features in common

UseResponse user ratings

Functionality

4.7

(35)

Top features

Knowledge Base Management
5.0
Customizable Branding
5.0
Workflow Configuration
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

$199/month

Value for money

4.8

0.4

4.4

What users say about UseResponse's value for money

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.

Pedro B.

We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.

LS

Lennert S.

Categories in common

Features

Total

34

155

55

features in common

34

features in common

Efficy CRM user ratings

Functionality

3.9

(88)

Top features

Portfolio Management
5.0
Gantt/Timeline View
5.0
For Small Businesses
5.0

HelpDesk user ratings

Functionality

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Pricing

Starting from

€20/month

Value for money

4.0

0.4

4.4

What users say about Efficy CRM's value for money

We are growing, fast and faster. Handling always more projects in a smooth and pleasant usage thanks to its high customization ability that allowed to perfectly fit our business.

PP

Pascal P.

EFFICY is an excellent CRM software because it allows to have a clear vision of the current and future business. EFFICY is easy to use and very easy to understand.

MR

Marjorie R.

Categories in common

Features

Total

25

56

55

features in common

25

features in common

Groove user ratings

Functionality

4.0

(66)

Top features

Reporting/Analytics
5.0
Knowledge Base Management
5.0
Interaction Tracking
5.0

HelpDesk user ratings

Functionality