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LiveChat vs SuperOffice CRM Comparison (2026)
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Good recommendations?
LiveChat
4.6
(1.7K)5
1.2K
4
429
3
63
2
13
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SuperOffice CRM
4.2
(133)5
47
4
72
3
8
2
6
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
SuperOffice is an award winning CRM platform created to enable sales, marketing and customer service teams deliver a personalized customer experience
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.2
133
5
4
3
2
1
47
72
8
6
0
- Value for money
- Ease of use
- Features
- Customer support
67%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
“It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background”
DM
David M.
Analyst
Pros
“SuperOffice CRM has the interests of all the clients”
JM
Jessica M.
Operations Associate
“It was simplified and easy to use, conference call feature is pretty useful too.”
DV
Devesh V.
Head of Operations, Analytics & Technology
“Profesional sales tool”
DL
Daniel L.
Service Manager
Cons
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
It was rather expensive, it seemed hard to start with a “light” version and then add modules which would have been nice.
Emelie A.
Communication Manager
“Currently we have stopped using it due to certain bugs in this product, hopefully they have sorted it out.”
DV
Devesh V.
Head of Operations, Analytics & Technology
“Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process).”
LD
Lukas D.
Projekt Manager
- Vendor responds to reviews
- Last review10 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features136
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Automated Responses
- Automated Routing
- Autonomous Task Execution
- Autoresponders
- Brand Tracking
- Breadth of Partner Applications
- Business Card/Badge Scanning
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Features
- Call Center Management
- Campaign Management
- Canned Responses
- Case Management
- Channel Management
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Content Publishing Options
- Contract/License Management
- Conversation Intelligence
- Cross-system Integration
- Customer Contract Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Support Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Decision Making
- Desktop Integration
- Document & Content Mgmt.
- Document Classification
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Email Marketing
- Email Sequences
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- For Mac Devices
- For Small Businesses
- For iPad Devices
- Forecasting
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Language Detection
- Lead Assignment
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Marketing ROI Analytics
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-step Planning
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity & Pipeline Mgmt.
- Opportunity Management
- Output Document Generation
- Partner Relationship Mgmt. (PRM)
- Performance Metrics
- Performance and Reliability
- Personalization
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product & Price List Management
- Proposal Generation
- Prospecting Tools
- Queue Management
- Quote & Order Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- SSL Security
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Sandbox / Test Environments
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Collaboration Features
- Social Media Integration
- Social Media Monitoring
- Social Network Integration
- Social Promotion
- Softphone
- Support Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User, Role, and Access Management
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Capability
- Workflow Management
- Total features139
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Automated Responses
- Automated Routing
- Autonomous Task Execution
- Autoresponders
- Brand Tracking
- Breadth of Partner Applications
- Business Card/Badge Scanning
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Features
- Call Center Management
- Campaign Management
- Canned Responses
- Case Management
- Channel Management
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Content Publishing Options
- Contract/License Management
- Conversation Intelligence
- Cross-system Integration
- Customer Contract Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Support Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Decision Making
- Desktop Integration
- Document & Content Mgmt.
- Document Classification
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Email Marketing
- Email Sequences
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- For Mac Devices
- For Small Businesses
- For iPad Devices
- Forecasting
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Language Detection
- Lead Assignment
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Marketing ROI Analytics
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-step Planning
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity & Pipeline Mgmt.
- Opportunity Management
- Output Document Generation
- Partner Relationship Mgmt. (PRM)
- Performance Metrics
- Performance and Reliability
- Personalization
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product & Price List Management
- Proposal Generation
- Prospecting Tools
- Queue Management
- Quote & Order Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- SSL Security
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Sandbox / Test Environments
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Collaboration Features
- Social Media Integration
- Social Media Monitoring
- Social Network Integration
- Social Promotion
- Softphone
- Support Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User, Role, and Access Management
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Capability
- Workflow Management
Integrations
- Total integrations112
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- Close
- Constant Contact
- CoreCommerce
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- Genesys Cloud CX
- GetAccept
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Drive
- Grasshopper
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- KingAsterisk Contact Center Software
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- Leadinfo
- LogMeIn Rescue
- Lyyti
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft Defender for Office 365
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Microsoft To Do
- Mixpanel
- Nutshell
- Omnistar Affiliate
- Oneflow
- OpenCart
- Ortto
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- SAP Analytics Cloud
- SAP Business One
- SalesScreen
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Standard ERP
- Stripe
- Stripe Billing
- Stripe Issuing
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Tripletex
- Twilio
- Twitter/X
- Unbounce
- Unit4 ERP
- Visma.net ERP
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- Total integrations22
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- Close
- Constant Contact
- CoreCommerce
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- Genesys Cloud CX
- GetAccept
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Drive
- Grasshopper
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- KingAsterisk Contact Center Software
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- Leadinfo
- LogMeIn Rescue
- Lyyti
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft Defender for Office 365
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Microsoft To Do
- Mixpanel
- Nutshell
- Omnistar Affiliate
- Oneflow
- OpenCart
- Ortto
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- SAP Analytics Cloud
- SAP Business One
- SalesScreen
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Standard ERP
- Stripe
- Stripe Billing
- Stripe Issuing
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Tripletex
- Twilio
- Twitter/X
- Unbounce
- Unit4 ERP
- Visma.net ERP
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
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