SuperOffice CRM Pricing, Features, Reviews & Comparison of Alternatives

SuperOffice CRM

CRM software for sales, marketing & customer service teams

4.19/5 (105 reviews)

SuperOffice CRM overview

SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.

Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.

Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.

Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.

Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.

SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.
www.superoffice.com

Pricing

Starting from
€44/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Europe, Germany, United Kingdom

Supported languages

English, Danish, Dutch, German, Norwegian, Swedish
SuperOffice CRM screenshot: Use the shared calendar in SuperOffice to schedule activities, plan projects, track availability, and share informationSuperOffice CRM – A Better Way To Do BusinessSuperOffice CRM screenshot: SuperOffice is integrated with Microsoft Office 365, G Suite and major email applications such as Exchange, Outlook, Notes, Gmail and all IMAP based email serversSuperOffice CRM screenshot: Build professional web forms to gather high quality data, automatically update the CRM database, and create targeted follow-up actionsSuperOffice CRM screenshot: Integrated reports give users insights into how their email campaigns can be improved in the futureSuperOffice CRM screenshot: Use SuperOffice CRM to track every opportunity in the pipeline from beginning to endSuperOffice CRM screenshot: Automated alerts keep users updated on which sales activities they have planned in the near future and what sales-related tasks are overdue

SuperOffice CRM reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.1
  4.2
  4.2
Marcel Spapens

It really is the most user friendly CRM that you can imagine.

Used daily for 2+ years
Reviewed 2018-07-16
Review Source: Capterra

Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Pros
User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Cons
Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rob Sebel

My experience after one year we work with SuperOffice

Used daily for 1-2 years
Reviewed 2018-10-23
Review Source: Capterra

In general, the system works well.

Pros
The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Cons
The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section. In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice. Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Simon Wilhelmsson

An easy to use CRM with many functions!

Used daily for 2+ years
Reviewed 2019-04-03
Review Source: Capterra

Could not do without it today. Used daily and often in the phone.

Pros
The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Cons
If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

Save time and increase overview

Used daily for 2+ years
Reviewed 2018-11-16
Review Source: Capterra

Good product, easy to use.

Pros
Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Cons
Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all. Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Have used SuperOffice on and off since 1995

Used daily for 2+ years
Reviewed 2019-04-03
Review Source: Capterra

Keep track of clients and candidates and setting a an easy "to do/reminder list"

Pros
Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Cons
For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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SuperOffice CRM pricing

Starting from
€44/month
Pricing options
Free trial
Subscription
View Pricing Plans

Standard CRM: €44/user/month, billed annually.
Marketing: €55/user/month, billed annually.
Sales: €55/user/month, billed annually.
Service: €55/user/month, billed annually.
Complete CRM: €65/user/month, billed annually.

SuperOffice CRM features

API
Activity Tracking
Automatic Notifications
Data Import/Export
Reporting & Statistics

Activity Dashboard (214 other apps)
CRM Integration (131 other apps)
Calendar Management (180 other apps)
Custom Fields (147 other apps)
Customer Database (152 other apps)
Customizable Branding (192 other apps)
Customizable Reporting (160 other apps)
Customizable Templates (166 other apps)
Electronic Payments (131 other apps)
Email Integration (186 other apps)
Mobile Integration (128 other apps)
Real Time Data (129 other apps)
Reminders (184 other apps)
Social Media Integration (163 other apps)
Third Party Integration (211 other apps)

Additional information for SuperOffice CRM

Key features of SuperOffice CRM

  • Call logging
  • Interaction tracking
  • Data encryption
  • Lead age tracking
  • Incoming call management
  • Mobile CRM
  • Company management
  • Bounce handling
  • Link triggers
  • Personalized 'thank you' pages
  • Sales guide
  • Customer account management
  • Shared database
  • Consent management
  • Subscription management
  • Bulk update management
  • Activity management
  • Sales activity tracking
  • Apps & integrations
  • Automated alerts
  • Calendar synchronization
  • Customer portal
  • GDPR compliance
  • Keyword filters
  • Rich content management
  • Forms management
  • Help desk management
  • Incident management
  • Microsoft Office integration
  • Privacy data lifecycle management
  • Project planning
  • Quote management
  • Search functionality
  • To-do lists
  • Tracking features
  • Automatic routing & escalation
  • Availability management
  • Prioritizing
  • Segmentation
  • Contact import/export
  • Periodic reporting
  • API
  • Chat
  • Email templates
  • Macros
  • Ticket management
  • Business intelligence
  • Personalized newsletters
  • Reporting & analytics
  • Queue management
  • Access management
  • Campaign management
  • Document management
  • Collaboration tools
  • Targeted follow-up actions
  • Project management
  • Inbox management
View All Features

Benefits

SuperOffice CRM stores leads collected from web forms, emails, and direct mailing lists all in one place, giving users centralized access to lead information.

Create professional web forms to gather data, update the CRM database and create targeted follow-up actions automatically.

Native iOS and Android mobile apps allow users to access and manage contacts, projects, activities, documents, emails and opportunities on-the-go, via mobile devices.

Manage and respond to customer requests via phone, email, chat, web forms or social media using automatic routing and escalation tools, a shared database, ticket management, and chat functionality.

Protect and manage customer data with consent, access and security management tools, plus GDPR compliance.