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SuperOffice CRM Logo

SuperOffice CRM

4.2
(125)

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CRM software for sales, marketing & customer service teams

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SuperOffice CRM Pricing, Features, Reviews and Alternatives

SuperOffice CRM product overview

Price starts from

45

Per month

Per Feature

What is SuperOffice CRM?

SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.

Key benefits of using SuperOffice CRM

  • SuperOffice CRM stores leads collected from web forms, emails, and direct mailing lists all in one place, giving users centralized access to lead information.

  • Create professional web forms to gather data, update the CRM database and create targeted follow-up actions automatically.

  • Native iOS and Android mobile apps allow users to access and manage contacts, projects, activities, documents, emails and opportunities on-the-go, via mobile devices.

  • Manage and respond to customer requests via phone, email, chat, web forms or social media using automatic routing and escalation tools, a shared database, ticket management, and chat functionality.

  • Protect and manage customer data with consent, access and security management tools, plus GDPR compliance.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum

    Training options

    Videos
    Webinars
    In Person
    Documentation
    Live Online

    SuperOffice CRM pricing information

    Value for money

    4.1

    /5

    125

    Starting from

    45

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    SuperOffice CRM features

    Functionality

    4.1

    /5

    125

    Total features

    89

    4 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Third Party Integrations
    Activity Dashboard
    API
    Alerts/Notifications
    Data Import/Export
    Email Marketing

    SuperOffice CRM users reviews

    Overall Rating

    4.2

    /5

    125

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.12/10
    Rating distribution

    5

    4

    3

    2

    1

    43

    70

    6

    6

    0

    Pros
    I like the selection process, that your database for mailings is dynamic and always updated. It's easy to evaluate the success rate of mailings.
    Easy to use, helpful to keep you updated on your errends and also good search options for earlier errends.
    My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you.
    Cons
    For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions.
    Group " activities" is sometimes too confusing. Cloud version difficult if it falls away, because we can not do anything without this software.
    Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system.
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Mit SuperOffice einfach Kundenbeziehungen auf- und ausbauen!

    Reviewed a year ago

    Mit SuperOffice können Kundenbeziehungen einfach abgebildet, auf- und ausgebaut werden. Das CRM ist sehr bedienerfreundlich, so dass es jedem Mitarbeiter*in möglich, auf den CRM-Zug aufzuspringen.

    Pros

    Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM. SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

    Cons

    Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

    Showing original review in German. See translation

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    You can almost say it 'runs the company'!

    Reviewed 2 years ago

    We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

    Pros

    I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

    Cons

    The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Not good - many necessary features not available

    Reviewed a year ago

    The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it!

    Pros

    The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).

    Cons

    Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process). A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Stellar CRM

    Reviewed 2 years ago

    SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

    Pros

    It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

    Cons

    Perhaps the marketing module should be included in the base package.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    It really is the most user friendly CRM that you can imagine.

    Reviewed 4 years ago

    Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

    Pros

    User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

    Cons

    Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

    SuperOffice CRM FAQs and common questions

    Q. What type of pricing plans does SuperOffice CRM offer?

    SuperOffice CRM has the following pricing plans:
    Starting from: €45.00/month
    Pricing model: Subscription


    Q. Who are the typical users of SuperOffice CRM?

    SuperOffice CRM has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does SuperOffice CRM support?

    SuperOffice CRM supports the following languages:
    Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian (Bokmal), Polish, Russian, Spanish, Swedish


    Q. Does SuperOffice CRM support mobile devices?

    SuperOffice CRM supports the following devices:
    Android, iPad, iPhone


    Q. Does SuperOffice CRM offer an API?

    Yes, SuperOffice CRM has an API available for use.


    Q. What other apps does SuperOffice CRM integrate with?

    SuperOffice CRM integrates with the following applications:
    e-conomic, Zapier, Gmail, Google Workspace, Dynamics 365, 24SevenOffice, Clear Books, Vainu , Microsoft 365, LinkedIn for Business, Dynamics 365 Business Central


    Q. What level of support does SuperOffice CRM offer?

    SuperOffice CRM offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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