SuperOffice CRM Pricing, Features, Reviews & Comparison of Alternatives

SuperOffice CRM

CRM software for sales, marketing & customer service teams

4.2/5 (122 reviews)

SuperOffice CRM overview

What is SuperOffice CRM?

SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.

Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.

Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.

Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.

Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.

SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.
www.superoffice.com

Pricing

Starting from
€45/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United Kingdom, Germany

Supported languages

English, Chinese (Simplified), Czech, Danish, Dutch and 10 other languages, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish
SuperOffice CRM screenshotWhat's new in SuperOffice CRM 9.1SuperOffice CRM screenshotSuperOffice CRM screenshotSuperOffice CRM screenshotSuperOffice CRM screenshot

SuperOffice CRM user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.1
  4.2
Marcel Spapens

It really is the most user friendly CRM that you can imagine.

Used daily for 2+ years
Reviewed 2018-07-16
Review Source: Capterra

Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Pros
User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Cons
Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Matt Cove

You can almost say it 'runs the company'!

Used daily for 2+ years
Reviewed 2020-04-27
Review Source: Capterra

We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Pros
I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Cons
The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Maria Hövling

Super Office My Experience

Used daily for 1-2 years
Reviewed 2019-04-08
Review Source: Capterra

Pros
I like the layout, it is easy to read from the screen, and you get a good overview. The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Cons
It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Eva Yanni-Rosenlund

Stellar CRM

Used daily for 2+ years
Reviewed 2020-04-08
Review Source: Capterra

SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Pros
It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Cons
Perhaps the marketing module should be included in the base package.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andy Hubbard

The CRM for SME business

Used daily for 2+ years
Reviewed 2020-06-03
Review Source: Capterra

Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice. The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.

Pros
The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too. Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Cons
Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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SuperOffice CRM pricing

Starting from
€45/month
Pricing options
Subscription
Free trial
View Pricing Plans

Standard CRM: €45/user/month, billed annually.
Marketing: €56/user/month, billed annually.
Sales: €56/user/month, billed annually.
Service: €56/user/month, billed annually.
Complete CRM: €66/user/month, billed annually.

SuperOffice CRM features

API
Activity Tracking
Automatic Notifications
Custom Fields
Customizable Templates
Data Import/Export
Reporting & Statistics

Activity Dashboard (313 other apps)
Calendar Management (216 other apps)
Contact Management (172 other apps)
Customer Database (207 other apps)
Customizable Branding (258 other apps)
Customizable Reporting (194 other apps)
Electronic Payments (176 other apps)
Email Integration (228 other apps)
Real Time Data (161 other apps)
Reminders (214 other apps)
Social Media Integration (206 other apps)
Surveys & Feedback (187 other apps)
Third Party Integration (315 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for SuperOffice CRM

Key features of SuperOffice CRM

  • API
  • Access management
  • Activity management
  • Apps & integrations
  • Automated alerts
  • Automatic routing & escalation
  • Availability management
  • Bounce handling
  • Bulk update management
  • Business intelligence
  • Calendar synchronization
  • Call logging
  • Campaign management
  • Chat
  • Collaboration tools
  • Company management
  • Consent management
  • Contact import/export
  • Customer account management
  • Customer portal
  • Data encryption
  • Document management
  • Email templates
  • Forms management
  • GDPR compliance
  • Help desk management
  • Inbox management
  • Incident management
  • Incoming call management
  • Interaction tracking
  • Keyword filters
  • Lead age tracking
  • Link triggers
  • Macros
  • Microsoft Office integration
  • Mobile CRM
  • Periodic reporting
  • Personalized 'thank you' pages
  • Personalized newsletters
  • Prioritizing
  • Privacy data lifecycle management
  • Project management
  • Project planning
  • Queue management
  • Quote management
  • Reporting & analytics
  • Rich content management
  • Sales activity tracking
  • Sales guide
  • Search functionality
  • Segmentation
  • Shared database
  • Subscription management
  • Targeted follow-up actions
  • Template management
  • Ticket management
  • To-do lists
  • Tracking features
View All Features

Benefits

SuperOffice CRM stores leads collected from web forms, emails, and direct mailing lists all in one place, giving users centralized access to lead information.

Create professional web forms to gather data, update the CRM database and create targeted follow-up actions automatically.

Native iOS and Android mobile apps allow users to access and manage contacts, projects, activities, documents, emails and opportunities on-the-go, via mobile devices.

Manage and respond to customer requests via phone, email, chat, web forms or social media using automatic routing and escalation tools, a shared database, ticket management, and chat functionality.

Protect and manage customer data with consent, access and security management tools, plus GDPR compliance.