SuperOffice CRM Pricing, Features, Reviews & Comparison of Alternatives

Pros
User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Cons
Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Cons
The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the layout, it is easy to read from the screen, and you get a good overview. The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Cons
It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

Rating breakdown

Likelihood to recommend: 0/10

Pros
It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Cons
Perhaps the marketing module should be included in the base package.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too. Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Cons
Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

Rating breakdown

Likelihood to recommend: 10/10