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LiveChat vs Supportbench Comparison (2026)
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Good recommendations?
LiveChat
4.6
(1.7K)5
1.2K
4
429
3
63
2
13
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Supportbench
4.8
(131)5
111
4
16
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.8
131
5
4
3
2
1
111
16
4
0
0
- Value for money
- Ease of use
- Features
- Customer support
96%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
“It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background”
DM
David M.
Analyst
Pros
“Supportbench lets us build custom tables right next to the ticket, so my team can instantly see the exact installation date and hardware specs before they even type a reply.”
NO
Noureddine O.
Support Manager
“Pulling our active factory order numbers straight into the Supportbench window saved us, as our agents can instantly see production statuses without bugging the warehouse floor.”
PR
Peter R.
IT Manager
“Supportbench puts customer health scores right on the main dashboard, so I can spot immediately if a client is logging too many critical bug reports and jump in.”
RC
Robert C.
Director
Cons
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
“The text editor for the reply templates is pretty rigid, and I had to fight with the line spacing for a while just to make our standard company signature look totally normal.”
NO
Noureddine O.
Support Manager
“We still have to paste external links for our heavy presentation decks because their file size limits are just too strict for us.”
SG
Sandra G.
IT Manager
“I really wanted to change the rating scale to match our old feedback system, but you are basically locked into their standard smiley face format.”
TI
Tom I.
Founder
- Vendor responds to reviews
- Last review22 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features136
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Call Center Management
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Conversation Intelligence
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forums
- Opportunity Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Templates
- Territory Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Visual Analytics
- WYSIWYG Editor
- Web-based Deployment
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
- Total features124
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Call Center Management
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Conversation Intelligence
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forums
- Opportunity Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Templates
- Territory Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Visual Analytics
- WYSIWYG Editor
- Web-based Deployment
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations108
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Azure DevOps
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- Close
- Constant Contact
- CoreCommerce
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Harvest
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- Linear
- LiveChat
- LogMeIn Rescue
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft Teams
- Microsoft To Do
- Mixpanel
- NinjaOne
- Omnistar Affiliate
- OpenCart
- Ortto
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProjectManager
- RingEX
- Salesforce Sales Cloud
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe Billing
- Stripe Issuing
- Stripe Payments
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twilio Segment
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- Total integrations14
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Azure DevOps
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- Close
- Constant Contact
- CoreCommerce
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Harvest
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- Linear
- LiveChat
- LogMeIn Rescue
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft Teams
- Microsoft To Do
- Mixpanel
- NinjaOne
- Omnistar Affiliate
- OpenCart
- Ortto
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProjectManager
- RingEX
- Salesforce Sales Cloud
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe Billing
- Stripe Issuing
- Stripe Payments
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twilio Segment
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
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