LiveChat vs Supportbench Comparison

Salesforce Sales Cloud

Zendesk Suite

Freshdesk

Tidio

Drift

Dixa

Compare LiveChat and Supportbench based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its simple, intuitive design, and ease of use. It integrates with 200+ services and is used by over 37,000 customers in 150 countries.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Automated Routing

Autoresponders

Call Center Management

Canned Responses

Chat/Messaging

Collaboration Tools

Communication Management

Customer Database

Customer History

Customer Segmentation

Customizable Branding

Customizable Templates

Drag & Drop

Email Management

Email Templates

Event Triggered Actions

Feedback Management

File Sharing

Geotargeting

Interaction Tracking

Knowledge Base Management

Live Chat

Macros/Templated Responses

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Offline Form

Performance Metrics

Proactive Chat

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Sales Reports

Screen Sharing

Search/Filter

Self Service Portal

Single Sign On

Social Media Integration

Surveys & Feedback

Tagging

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Visual Analytics

LiveChat

Android

Web-based

Windows

iPad

iPhone

student

I love using this software and it's fun to use and see yourself improving your typing skills.

Student

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

Graphic Designer

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Owner

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

Mechanical engineering

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.

President

Very easy to use and customers love reaching out to us via LiveChat. Our customers love booking appointments using this software.

Security Coordinator

It keeps me connected with people who can help. That is especially important these days where its just not as feasible to walk inside someplace, or even get prompt help over a telephone.

Sales Executive

The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

Proofreader

LiveChat is the perfect way to interact with potential customers and keep them interested in your product.

Behavior support specialist 

I like how easy and fast it is to talk to customer service representative on this software. It is one of my favorite softwares.

Sr. Member Advocate

We speak to members and applicants every day using this feature. It's perfect and provides opportunities for macro and Zendesk integration.

Project Manager

It is very effective way to communicate with our costumer...it have really helped us save our time. This is something that all the business houses should try once.

Data Analyst

Overall, anyone can figure out how to type in a url and enter a code and quickly solve their problems with someone on the other like. Efficiency at its finest.

It's relatively easy to use and it's very useful to be able to see where your customer is browsing from and what they are seeing.

Resident

Experience as a user for multiple major retailers. Rapid response, and generally comprehensive and useful.

owner

Excellent resource for companies looking to increase customer support and sales.

Teacher

Some of the participant are rude. Maybe the admin should screen the people who wants to use this software.

LiveChat screenshot: Chat Widget and Agent App

LiveChat screenshot: Customer Details in the LiveChat app

LiveChat screenshot: Traffic section

LiveChat screenshot: Reports

LiveChat screenshot: Team management

LiveChat screenshot: Chat widget customization

LiveChat screenshot: Over 200 integrations

LiveChat screenshot: Messaging channels

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them.

Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat & messaging apps in one easy-to-use interface. Dixa helps brands deliver a personalized customer experience by using customer data & powerful routing features.

Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations.

Activity Tracking

Alerts/Notifications

Application Management

Assignment Management

Audit Trail

Automated Responses

Calendar Management

Case Management

Catalog Management

Chatbot

Client Portal

Commenting/Notes

Configurable Workflow

Contact Database

Contact Management

Content Library

Content Management

Customer Communication

Customer Complaint Tracking

Customer Service Analytics

Customizable Fields

Customizable Forms

Customizable Reports

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Email Alerts

File Management

Full Text Search

Help Desk Management

Inbox Management

Inventory Management

Issue Auditing

Issue Management

Issue Tracking

IT Asset Management

Knowledge Management

Mobile Interface

Multi-Channel Management

Online Forums

Pre-built Templates

Prioritization

Real-Time Updates

Rich Text Editor

Role-Based Permissions

Routing

Rules-Based Workflow

Search

SEO Management

Service Level Agreement (SLA) Management

Social Media Monitoring

SSL Security

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Supportbench

Linux

Technical support specialist

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.

Executive Assistant

Thus far, our experience with Supportbench has been fantastic. It’s been the perfect system for managing our high volume of incoming cases extremely quickly and easily.

Technical Support

The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.

This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.

Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.

Graphiste 

This software has marked its place with us, to help companies in quick results to meet customer expectations but more improvement is needed.

It has cut down on our costs and improved our support team’s effectiveness significantly.

Executive Admin

Our customer support management has never been smoother, and the personalized service we can now offer has given us a huge advantage over our competitors.

Web developer

Our support team has enhanced its proficiency in promptly addressing customer requirements, thereby elevating the overall quality of service.

HR MANAGER

With Supportbench, we've seen a remarkable uptick in customer satisfaction. The customizable dashboards make data-driven decision-making more intuitive.

LiveChat vs Supportbench Comparison

LiveChat

Supportbench

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives