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Supportbench
5
111
4
16
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Only AI Customer Support Platform
Last updated: October 2026
Supportbench Alternatives & Competitors (2026)
Top 8 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.2
Value for money
Starting price
0.1
Functionality
Alerts/Escalation
4.6/5
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
0.3
Value for money
Starting price
0.2
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
Freshservice
A complete IT service management (ITSM) tool for business
0.4
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.4/5
API
4.3/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
Zendesk Suite
AI powered customer service across all channels
0.6
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
Salesforce Service Cloud
AI powered customer service management platform
0.6
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.5
Value for money
Starting price
0.4
Functionality
Activity Dashboard
4.6/5
Access Controls/Permissions
4.4/5
Alerts/Escalation
4.4/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.7
Value for money
Starting price
0.4
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.3
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.6
Value for money
Starting price
0.4
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.4
Value for money
Starting price
0.4
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.5
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.7
Value for money
Starting price
0.6
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Alerts/Notifications
3.3/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.7
Value for money
Starting price
0.3
Functionality
Alerts/Escalation
4.5/5
Activity Tracking
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.4
Value for money
Starting price
0.4
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.5
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.2
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.7
Value for money
No pricing info
Starting price
0.4
Functionality
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.3
Value for money
No pricing info
Starting price
0.3
Functionality
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
0.3
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
Value for money
Starting price
0.2
Functionality
Alerts/Escalation
4.9/5
AI Summarization
N/A
Approval Workflow
N/A
Top Features
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
