App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Supportbench Logo

Write a review

Supportbench: AI-Powered Enterprise Support Mastery

(8)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Supportbench Alternatives & Competitors

Filter results

Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Freshdesk logo

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
Supportbench logo

88

115

121

features in common

88

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Problem Management

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.4

Supportbench logo
4.8

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
Supportbench logo

104

158

121

features in common

104

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.3

Supportbench logo
4.8

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Supportbench logo

94

182

121

features in common

94

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.6

Supportbench logo
4.8

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Supportbench logo

102

179

121

features in common

102

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Change Management

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Value for money

LiveAgent logo
4.7

0.1

Supportbench logo
4.8

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
Supportbench logo

94

198

121

features in common

94

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(764)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Maintenance Scheduling

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.6

Supportbench logo
4.8

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
TeamSupport logo

The complete B2B solution for great customer support

Features

Total

TeamSupport logo
Supportbench logo

93

109

121

features in common

93

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(845)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$29/month

Value for money

TeamSupport logo
4.4

0.4

Supportbench logo
4.8

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
Supportbench logo

90

423

121

features in common

90

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(847)

Top features

  • Client Database

    5.0

  • Online Time Tracking

    5.0

  • HR Management

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.6

Supportbench logo
4.8

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
HelpDesk logo

Ticketing software for effortless customer support

visit website

Features

Total

HelpDesk logo
Supportbench logo

67

80

121

features in common

67

features in common

HelpDesk logo

HelpDesk user ratings

Functionality

4.3
(65)

Top features

  • Support Ticket Tracking

    5.0

  • Activity Tracking

    5.0

  • Workflow Management

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$29/month

Value for money

HelpDesk logo
4.3

0.5

Supportbench logo
4.8

What users say about HelpDesk's value for money

It's easy to set up, admin and configure to your needs. The great benefit is integrating with other apps from LiveChat to expand or minimize your customer experience down to your needs.
There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.
ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

Features

Total

ServiceNow Customer Service Management logo
Supportbench logo

68

111

121

features in common

68

features in common

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(150)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third-Party Integrations

    5.0

  • Automated Routing

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Value for money

ServiceNow Customer Service Management logo
4.1

0.7

Supportbench logo
4.8

What users say about ServiceNow Customer Service Management's value for money

The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.
Having used a few different 'helpdesk' type solutions in the past, and not having usually been impressed by the user interface, I found ServiceNow's tool refreshingly simple to use.
Help Scout logo

Deliver world-class support from one easy-to-use platform.

Features

Total

Help Scout logo
Supportbench logo

60

73

121

features in common

60

features in common

Help Scout logo

Help Scout user ratings

Functionality

4.3
(214)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Queue Management

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$20/month

Value for money

Help Scout logo
4.5

0.3

Supportbench logo
4.8

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
Front logo

How 8,000+ companies streamline customer communication.

visit website

Features

Total

Front logo
Supportbench logo

100

196

121

features in common

100

features in common

Front logo

Front user ratings

Functionality

4.4
(263)

Top features

  • Collaboration Tools

    5.0

  • Calendar Management

    5.0

  • Task Progress Tracking

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$29/month

Value for money

Front logo
4.2

0.6

Supportbench logo
4.8

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
Salesforce Sales Cloud logo

Cloud-based CRM & Sales Automation

visit website

Features

Total

Salesforce Sales Cloud logo
Supportbench logo

59

193

121

features in common

59

features in common

Salesforce Sales Cloud logo

Salesforce Sales Cloud user ratings

Functionality

4.4
(18.4K)

Top features

  • Template Management

    5.0

  • Drag & Drop

    5.0

  • Purchase Order Management

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Sales Cloud logo
4.0

0.8

Supportbench logo
4.8

What users say about Salesforce Sales Cloud's value for money

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Categories in common

Zoho CRM logo

CRM software that helps you sell smarter, better, faster.

visit website

Features

Total

Zoho CRM logo
Supportbench logo

68

202

121

features in common

68

features in common

Zoho CRM logo

Zoho CRM user ratings

Functionality

4.3
(6.7K)

Top features

  • Gamification

    5.0

  • Business Process Automation

    5.0

  • Website Integration

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho CRM logo
4.3

0.5

Supportbench logo
4.8

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

Categories in common

monday.com logo

Project Management Made Easy

visit website

Features

Total

monday.com logo
Supportbench logo

81

461

121

features in common

81

features in common

monday.com logo

monday.com user ratings

Functionality

4.4
(4.8K)

Top features

  • Inventory Tracking

    5.0

  • User Management

    5.0

  • Dashboard

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$9/month

Value for money

monday.com logo
4.3

0.5

Supportbench logo
4.8

What users say about monday.com's value for money

The best feature of monday.com is its ability to help you integrate your tasks into your calendar. The easy to use tool allows you to efficiently manage projects and meet deadlines.
Visually stunning and satisfying great tool helps in smooth management of our projects, ditching the need for any spreadsheets and manual tracking.
Gorgias logo

Help desk and customer service solution

Features

Total

Gorgias logo
Supportbench logo

40

50

121

features in common

40

features in common

Gorgias logo

Gorgias user ratings

Functionality

4.5
(113)

Top features

  • Customer History

    5.0

  • Third-Party Integrations

    5.0

  • Transfers/Routing

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$60/month

Value for money

Gorgias logo
4.5

0.3

Supportbench logo
4.8

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.
Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.
LiveChat logo

Customer service software that boosts online sales.

visit website

Features

Total

LiveChat logo
Supportbench logo

48

59

121

features in common

48

features in common

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Real-Time Reporting

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$24/month

Value for money

LiveChat logo
4.5

0.3

Supportbench logo
4.8

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

Categories in common

EngageBay CRM logo

Integrated sales & marketing software for growing teams

Features

Total

EngageBay CRM logo
Supportbench logo

64

228

121

features in common

64

features in common

EngageBay CRM logo

EngageBay CRM user ratings

Functionality

4.6
(783)

Top features

  • Multi-Account Management

    5.0

  • Customer Segmentation

    5.0

  • Content Delivery

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$14.99/month

Value for money

EngageBay CRM logo
4.7

0.1

Supportbench logo
4.8

What users say about EngageBay CRM's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Slack logo

A single place for team communication and workflows

visit website

Features

Total

Slack logo
Supportbench logo

36

74

121

features in common

36

features in common

Slack logo

Slack user ratings

Functionality

4.6
(23.2K)

Top features

  • Full Text Search

    5.0

  • Content Delivery

    5.0

  • Reporting & Statistics

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$8.75/month

Value for money

Slack logo
4.6

0.2

Supportbench logo
4.8

What users say about Slack's value for money

The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.

Categories in common

Webex Suite logo

One app for everything. And everyone.

Features

Total

Webex Suite logo
Supportbench logo

59

181

121

features in common

59

features in common

Webex Suite logo

Webex Suite user ratings

Functionality

4.3
(7.2K)

Top features

  • Compliance Management

    5.0

  • On-Demand Recording

    5.0

  • Engagement Tracking

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Starting from

$25/month

Value for money

Webex Suite logo
4.2

0.6

Supportbench logo
4.8

What users say about Webex Suite's value for money

Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.

Categories in common

Ameyo logo

All-in-one Contact Center Software

Features

Total

Ameyo logo
Supportbench logo

57

92

121

features in common

57

features in common

Ameyo logo

Ameyo user ratings

Functionality

4.0
(98)

Top features

  • SMS Messaging

    5.0

  • Customizable Fields

    5.0

  • Contact Database

    5.0

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Pricing

Value for money

Ameyo logo
3.9

0.9

Supportbench logo
4.8

What users say about Ameyo's value for money

Easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good.
Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support.

Categories in common