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LiveChat vs Zoho Desk Comparison (2026)

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Good recommendations?

LiveChat

Zoho Desk

Overview

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

1.7K

1.2K

429

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.5

2.2K

1.3K

765

121

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

Pros

“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”

Brian S.

Director

“LiveChat plugin has really helped us with the activating livechat feature on our business website.”

Swagat G.

Founder and CEO

“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”

Jenna O.

Digital Marketer

Pros

“It has simplified tracking hydraulic service requests, follow-ups, and client history significantly in comparison to having multiple email threads running throughout the day.”

David M.

Technical Support Engineer

“The platform was practical for tracking customer requests and technical issues in one place and in office we can follow the process.”

EÇ

Eren Ç.

Architectural specialist

“I like the ticketing system in Zoho Desk, which allows me to easily track and prioritize client IT problems and keep them organized on one place through email and chat.”

Rian B.

Technical Support Specialist

Cons

“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”

Mohammed M.

Project manager

“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”

Michela d.

Managing director

“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️”

Paul B.

Customer Experience Manager

Cons

“Users often report that setting up complex features like Blueprints (workflow automation) requires significant trial and error.”

Mustafa A.

Director

“When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices”

Daniel T.

IT Engineer

“There are also quite a few features missing from their reporting and analytics, as well as leaving much to be desired in how notifications are disbursed”