Melibo - 2026 Pricing, Features, Reviews & Alternatives

melibo is a cloud-based tool that allows customer services, marketing and sales teams to build their own chatbot without any coding. The AI-enabled tool will take over the initial setup for the teams. This way it helps in resolving customer inquiries automatically. Within the tool you can access pre-built templates, view analytics, monitor tickets, communicate with customers in real time and easily train your chatbot.

The automated setup of the chatbot works in several ways. melibo will crawl your FAQ Website, automatically generate intents from existing answers, add advanced small talk skills to the chatbot and design an intelligent human handover. Owners of an online store can also upload a file containing all their product information for melibo to feed to the chatbot. This way, the chatbot will be able to answer questions regarding all products and guide users to find the right product.

High-quality chatbots need an intelligent human handover in order to provide users with the best possible experience. This is because there are certain questions that chatbots may not be able to answer, and thus a live chat agent would be better equipped to handle such inquiries. By offering seamless transitions between chatbot and live chat, melibo provides users with a quick and easy way to get the information or assistance they need.

melibo has an integrated live chat solution which perfectly matches the chatbot, unlike with an integration to an external live chat software. The AI helps in the live chat by giving the agents suitable answer suggestions. At the same time, the chatbot can be trained so that over time more and more questions can be answered by the bot and fewer questions must be answered by live chat agents.

The Bot Gym is where queries go that the chatbot doesn't understand or isn't sure about. You can teach the bot these queries with just one click, either by adding the questions to existing chats or creating new chats. For each question, you'll see a recognition rate indicating how accurately the chatbot recognized the question. With just a few clicks, you can help the chatbot become smarter and better equipped to answer more and more questions.

At melibo, we provide insights to help you track your customer requests and optimize your chatbot. In our Insights section, you'll find essential KPIs like total chats, most popular chats, and not understood questions. This will give you a more in-depth look at how your chatbot is performing.

Bot designers now have the opportunity to create a chatbot that represents their company in a unique way through melibo's style options. Choose from a wide range of colors, backgrounds, avatars and more to create a unique chatbot experience for your customers! This allows for chatbots that are not only functional, but also visually appealing and on-brand.

melibo can be integrated with online shop software, such as Shopify and Shopware. This allows it to answer questions about order status, product availability and returns. For example, a customer could ask melibo whether their order has shipped yet, or if a particular product is in stock.