App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Next4biz CSM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
End-to-end omnichannel customer experience management.
Table of Contents
Is this product right for your business?
Find out with a
Next4biz CSM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Next4biz CSM overview
What is Next4biz CSM?
Next4biz CSM is a cloud-based, end-to-end customer service management (CSM) solution that offers omnichannel communication, self-service options, live chat, and advanced reporting capabilities. The platform allows users to manage customer interactions across multiple channels, including phone, email, social media, and chat.
One of the key features of Next4biz CSM is its self-service knowledge base, which enables users to create and maintain a comprehensive library of articles, guides, and tutorials to help customers find answers to their questions or issues without requiring assistance from agents. This not only helps to reduce the workload of agents but also enhances the customer experience by providing quick and easy access to information.
Next4biz CSM's live chat solution is another valuable feature that allows customers to interact with agents in real-time. The customizable interface and reusable message templates make it easy to personalize the chat experience, and the integration with legacy systems ensures that agents have access to all the relevant information they need to provide fast and effective support.
The platform's business rules, processes, SLAs, and forms can be easily created and modified without any coding, enabling continuous improvement of workflows without requiring IT or vendor support. This empowers users to quickly adapt to changing customer needs and business requirements, making the platform an ideal solution for fast-paced organizations.
Next4biz CSM also offers automated notifications via email or SMS, which keep customers, partners, and staff informed about ongoing processes. The event-triggered workflows and message templates help maintain consistency and improve overall efficiency.
Finally, Next4biz CSM provides advanced reporting capabilities, with reports and dashboards that offer valuable insight into service quality, customer issues, customer service performance, and product tracking. This enables users to identify trends, track progress, and make data-driven decisions that can improve the overall customer experience.
Overall, Next4biz CSM is a comprehensive customer service management solution that enables organizations to provide exceptional customer service and support across multiple channels. With its powerful self-service options, live chat, easy-to-use workflows, and advanced reporting capabilities, the platform is an ideal solution for organizations looking to streamline their customer service operations and enhance the customer experience.
Key benefits of using Next4biz CSM
• Save time and resources: With automated workflows, streamlined processes, and self-service options, Next4biz CSM allows businesses to save time and resources while improving efficiency.
• Improve team productivity: By enabling team collaboration, task assignment, and tracking, Next4biz CSM helps boost team productivity and ensures timely issue resolution.
• Increase customer loyalty: By providing quality support, personalized experiences, and efficient issue resolution, Next4biz CSM helps improve customer loyalty and retention.
• Gain actionable insights: With advanced reporting and analytics features, Next4biz CSM allows businesses to gain valuable insights into customer behavior, service quality, and team performance.
• Enhance customer engagement: With customizable live chat, automated notifications, and social media integration, Next4biz CSM helps businesses engage with customers in real-time and improve customer relationships.
• Ensure compliance: By providing tools for managing SLAs, regulations, and data privacy, Next4biz CSM helps businesses ensure compliance with legal requirements and industry standards.
• Improve brand reputation: By providing quality support and personalized experiences, Next4biz CSM helps improve brand reputation and customer perception.
• Scale with ease: With customizable workflows, easy integration with third-party systems, and flexible licensing options, Next4biz CSM allows businesses to scale up or down as needed.
• Reduce costs: By optimizing processes, reducing manual work, and improving efficiency, Next4biz CSM helps businesses save costs while improving customer service quality.
Starting price
per month
Alternatives
with better value for money
Next4biz CSM’s user interface
Next4biz CSM reviews
Overall rating
4.7
/5
17
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.94/10
5
4
3
2
1
12
5
0
0
0
Burak A.
Uzman Yardımcısı
sultan s.
customer satisfaction specialist assistant
Seval B.
Customer Relationships and CRM
sultan s.
customer satisfaction specialist assistant
Verified reviewer
Anonymity request
Seval B.
Customer Relationships and CRM
Who uses Next4biz CSM?
Based on 17 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
- Not enough reviewsNext4biz CSM's features
Features rating:
Next4biz CSM alternatives
Next4biz CSM
Starting from
60
/user
Per month
Zendesk Suite
Starting from
39
Per month
LiveChat
Starting from
24
Per month
TeamSupport
Starting from
45
Per month
Next4biz CSM pricing
Value for money rating:
Starting from
60
/user
Per month
User opinions about Next4biz CSM price and value
Value for money rating:
To see what individual users think of Next4biz CSM's price and value, check out the review snippets below.
Burak A.
Uzman Yardımcısı
sultan s.
customer satisfaction specialist assistant
Next4biz CSM support options
Typical customers
Platforms supported
Support options
Training options
Next4biz CSM FAQs
Next4biz CSM has the following pricing plans:
Starting from: $60.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Next4biz CSM?
Next4biz CSM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Next4biz CSM support?
Next4biz CSM supports the following languages:
English, Arabic, Chinese (Simplified), Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese
Q. Does Next4biz CSM offer an API?
No, Next4biz CSM does not have an API available.
Q. What level of support does Next4biz CSM offer?
Next4biz CSM offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base