Mi4biz Pricing, Features, Reviews & Comparison of Alternatives

Mi4biz

End-to-end omnichannel customer experience management

4.71/5 (17 reviews)

Mi4biz overview

Mi4biz is a cloud-based, end-to-end issue management solution which offers omni-channel communication, escalation, automated workflows & advanced reporting capabilities. The platform allows users to create issue-specific workflows, assign tasks, track performance, identify route causes, and more.
www.formalistech.com

Pricing

Starting from
$55/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Mi4biz screenshotMi4biz Presentation VideoMi4biz screenshotMi4biz screenshot

Mi4biz reviews

Excellent
12

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.8
  4.7
Anonymous

One and half years of experience with MI4BIZ

Used daily for 1-2 years
Reviewed 2019-02-14
Review Source: Capterra

I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way.Their efforts to develop both their company and system against demands The approach adopted by the consultants and their willingness to help Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers It can be integrated with the software used in our own company In terms of price performance, it is one of the most suitable software programmes

Read the full review

Seval Baran

Mi4biz review

Used daily for 2+ years
Reviewed 2019-02-14
Review Source: Capterra

The system we used before switching to the Mi4biz system was quite difficult. Thanks to the transition to this system, our reporting and process follow-up has become easier. Ease of use of the system in this process has become a very advantageous to us. I would also like to state that we are very satisfied with the system To be able to create workflows easily, to inform the customer from the panel when the notifications are filed. Management of escalation processes in workflow processes.

Read the full review

Buket baykal

have easy of use and user Friendly a program

Used daily for 2+ years
Reviewed 2019-02-01
Review Source: Capterra

Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects. Before, we request a feature and wait for months or a year or two to be able to use the feature in customer service processes. We swap to Mi4biz and now we can create and modify workflows, forms by ourselves with in minutes. No need for technical knowledge! Less IT Dependency,SLA Management,It is Fast,Customer Interface,SMS Integration

Read the full review

Ufuk Parlak

Opinion about Mi4biz

Used daily for 2+ years
Reviewed 2019-02-05
Review Source: Capterra

MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support.Endless integration option, very fast...

Read the full review

Neslihan Gökhan

Easy to use, user friendly

Used daily for 2+ years
Reviewed 2019-02-11
Review Source: Capterra

Despite some cons I can suggest the programme for fast technical support. You can view all of your customer's information , complaints within the customers tab. It can integrate with other programmes.You don't need to have too much technical knowledge,User Friendly. Fast technical support.

Read the full review

Mi4biz pricing

Starting from
$55/month
Pricing options
Free trial
Subscription
View Pricing Plans

Customer Service Users: $120/user/month.
Process Users: $75/user/month.
Chat Operators: $55/user/month.

Mi4biz features

API
Activity Dashboard
Automatic Notifications
Chat
Knowledge Base
Monitoring
Multi-Channel Communication
Reporting & Statistics
Social Media Integration
Third Party Integration
Workflow Management

CRM Integration (72 other apps)
Contact History (70 other apps)
Customizable Branding (74 other apps)
Email Integration (74 other apps)
Instant Messaging (84 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (59 other apps)
Surveys & Feedback (71 other apps)
Ticket Management (64 other apps)

Additional information for Mi4biz

Key features of Mi4biz

  • Alerts / Escalation
  • Automated Routing
  • CRM Integration
  • Call Tracking
  • Complaint Monitoring
  • Contract / SLA Management
  • Customer Database
  • Customer Experience Management
  • Document Management
  • Dynamic FAQ
  • Email Integration
  • Help Desk
  • Incident Management
  • Incoming Call Management
  • Inventory Management
  • Knowledge Base
  • Live Chat
  • Queue Manager
  • Real Time Monitoring
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Trouble Ticketing
  • Website Integration
View All Features

Benefits

• Users can create and maintain a self-service knowledge base to allow customers to find answers to their questions or issues without requiring assistance from agents.

• Mi4biz’s live chat solution features a customizable interface and reusable message templates, and can be integrated with legacy systems.

• Business rules, processes, SLAs, and forms can be created and modified without any coding, enabling continuous improvement of workflows without requiring IT or vendor support.

• Customers, partners, and staff can be kept informed about ongoing processes via automated emails or SMS messages, with message templates to maintain consistency and event-triggered workflows.

• Reports and dashboards in Mi4biz provide users with insight into service quality, analysis of customer issues, customer service performance monitoring, and product tracking.