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NovelVox Unified Agent Desktop
Integrated Contact Center Desktop for Specific Business Need
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NovelVox Unified Agent Desktop - 2026 Pricing, Features, Reviews & Alternatives
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NovelVox Unified Agent Desktop overview
What is NovelVox Unified Agent Desktop?
Expand your Customer Experience Horizon with Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution readily integrates with 75+ third-party applications to offer the agent a unified view of information. The seamless integration with leading CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, Cisco Webex, Five9, Dialpad, Nice, Zoom and Cisco empowers agents to fetch data from multiple sources for driving contextual conversations and delivering personalized customer support.
Now, no more searching for information as the 360-degree customer view and call controls over a unified screen reduce Average Handling Time and improve First Contact Resolution.
Key benefits of using NovelVox Unified Agent Desktop
⦿ Single pane of glass view
⦿ Readily available integrations with 75+ apps
⦿Web agent desktop, no software installation required
⦿ Real-time team & queue visibility with cumulative KPIs, state logs, call logs,etc.
⦿ Drag & Drop designer for easy customizations
Starting price
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with better value for money
NovelVox Unified Agent Desktop’s user interface
NovelVox Unified Agent Desktop reviews
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NovelVox Unified Agent Desktop's features
NovelVox Unified Agent Desktop alternatives
NovelVox Unified Agent Desktop
Starting from
No pricing info
Zendesk Suite
Starting from
39
Per month
Aircall
Starting from
40
Per month
3CX
Starting from
350
Per year
NovelVox Unified Agent Desktop support options
Typical customers
Platforms supported
Support options
Training options
NovelVox Unified Agent Desktop FAQs
NovelVox Unified Agent Desktop has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does NovelVox Unified Agent Desktop support?
NovelVox Unified Agent Desktop supports the following languages:
English
Q. Does NovelVox Unified Agent Desktop offer an API?
No, NovelVox Unified Agent Desktop does not have an API available.
Q. What level of support does NovelVox Unified Agent Desktop offer?
NovelVox Unified Agent Desktop offers the following support options:
Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Chat
