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Olark vs tawk.to Comparison (2026)

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Olark

tawk.to

Overview

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

472

288

157

Value for money

Ease of use

Features

Customer support

83%

would recommend this app

4.6

345

223

102

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

Pros

“It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests.”

Cynthia B.

Client Care Representative

“This has been a long journey that keeps evolving and maturing with constant feedback and teamwork”

Cynthia B.

Client Care Representative

“It's cheap and serves a purpose when you're a start-up trying to save money.”

Leana Y.

Marketing Director

Pros

“What I like most about tawk.to is the incredible value it offers, especially considering that we use the free version. Despite costing us nothing, it provides all the essential features we need for customer communication, including live chat, visitor monitoring, canned responses, ticketing, and chatbot functionality.”

Andrea L.

Innovation Manager

“Setting up the chat widget was straightforward, and the chatbot helps handle common questions outside business hours, improving the overall customer experience.”

Andrea L.

Innovation Manager

“It has become an important communication channel for engaging with website visitors and providing timely customer support.”

Andrea L.

Innovation Manager

Cons

“Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile.”

Nick M.

BDM

“Not good analys and didn't like the chat module.”

Nick M.

BDM