GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
RingCX vs Zoho Voice Comparison (2026)
Add to Compare
Compare similar apps
Ringover
4.7
Convoso
4.5
DialedIn CCaaS
4.8
Good recommendations?
RingCX
5
143
4
73
3
31
2
7
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zoho Voice
5
19
4
16
3
6
2
4
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
RingCentral RingCX is an AI-powered contact center solution that combines RingSense™ AI technology, omnichannel support, and RingEX unified communications. It offers a simple, modern approach to customer service with easy deployment, cost-effective pricing, and all-inclusive features.
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
265
5
4
3
2
1
143
73
31
7
11
- Value for money
- Ease of use
- Features
- Customer support
4.0
46
5
4
3
2
1
19
16
6
4
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Goodwin g.
Customer Relation Manager
Coral M.
Sales Associate
Lidia L.
medical assistant
Pros
Abrar A.
Partner
Lance M.
President
Chris A.
CEO
Cons
Goodwin g.
Customer Relation Manager
Ryan P.
Speech Language Pathologist
Coral M.
Sales Associate
Cons
Chris J.
Manager
Yonatan E.
CS
- Vendor responds to reviews
- Last review15 days ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features108
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversation Intelligence
- Customer Database
- Customer History
- Customizable Branding
- Customizable Caller ID
- Customizable Reports
- Dashboard
- Data Import/Export
- Email Management
- Employee Database
- Employee Directory
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Forecasting
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Labor Forecasting
- Lead Capture
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Scheduled Recording
- Screen Capture
- Screen Recording
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Social Media Integration
- Spam Blocker
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Web-based Deployment
- Workflow Management
- Workforce Management
- Total features99
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversation Intelligence
- Customer Database
- Customer History
- Customizable Branding
- Customizable Caller ID
- Customizable Reports
- Dashboard
- Data Import/Export
- Email Management
- Employee Database
- Employee Directory
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Forecasting
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Labor Forecasting
- Lead Capture
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Scheduled Recording
- Screen Capture
- Screen Recording
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Social Media Integration
- Spam Blocker
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Web-based Deployment
- Workflow Management
- Workforce Management
Integrations
- Total integrations79
- Aha!
- Akazio Cloud Archive
- Asana
- Avoma
- Balto
- Beetexting
- Bigin by Zoho CRM
- BoomTown
- Botmind
- Box
- BugSnag
- Calabrio ONE
- Chatlayer
- Chili Piper
- ChorusCX
- Chrometa
- ChronicCareIQ
- ClicData
- Cognigy.AI
- Creatio AI CRM
- Dropbox
- Dynamics 365
- Enthu
- Filevine
- Fireflies
- Five9
- Fivetran
- Freshdesk
- GitHub
- Gong
- Google Forms
- Google Workspace
- Helpwise
- InformaCast
- InsuredMine
- Jiminny
- Jira
- Kommo
- Kustomer
- Lawmatics
- LeadSquared
- Lumen by Talkwalker
- Make
- Marchex
- MessageWatcher
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- New Relic
- Outplay
- PCRecruiter
- Pipedream
- Presults
- Prodoscore
- Rafiki AI
- Re:amaze
- ReTeam
- RingCentral Engage Voice
- SalesNexus
- Salesforce Service Cloud
- Slack
- SmartAdvocate
- Smartly.AI
- Solvemate
- Squire
- Textel
- Thryv
- Trello
- Twitter/X
- Workato
- Yactraq
- Yapi
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Desk
- Zoho Flow
- Zoho Meeting
- Zoho Recruit
- Total integrations5
- Aha!
- Akazio Cloud Archive
- Asana
- Avoma
- Balto
- Beetexting
- Bigin by Zoho CRM
- BoomTown
- Botmind
- Box
- BugSnag
- Calabrio ONE
- Chatlayer
- Chili Piper
- ChorusCX
- Chrometa
- ChronicCareIQ
- ClicData
- Cognigy.AI
- Creatio AI CRM
- Dropbox
- Dynamics 365
- Enthu
- Filevine
- Fireflies
- Five9
- Fivetran
- Freshdesk
- GitHub
- Gong
- Google Forms
- Google Workspace
- Helpwise
- InformaCast
- InsuredMine
- Jiminny
- Jira
- Kommo
- Kustomer
- Lawmatics
- LeadSquared
- Lumen by Talkwalker
- Make
- Marchex
- MessageWatcher
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- New Relic
- Outplay
- PCRecruiter
- Pipedream
- Presults
- Prodoscore
- Rafiki AI
- Re:amaze
- ReTeam
- RingCentral Engage Voice
- SalesNexus
- Salesforce Service Cloud
- Slack
- SmartAdvocate
- Smartly.AI
- Solvemate
- Squire
- Textel
- Thryv
- Trello
- Twitter/X
- Workato
- Yactraq
- Yapi
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Desk
- Zoho Flow
- Zoho Meeting
- Zoho Recruit
Alternatives
Explore similar apps
