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Nextiva vs Zoho Voice Comparison (2026)
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Good recommendations?
Nextiva
5
737
4
102
3
40
2
10
1
42
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zoho Voice
5
19
4
16
3
6
2
4
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
931
5
4
3
2
1
737
102
40
10
42
- Value for money
- Ease of use
- Features
- Customer support
4.0
46
5
4
3
2
1
19
16
6
4
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Chris G.
Owner
José G.
CS manager
Bob W.
owner
Pros
Abrar A.
Partner
Lance M.
President
Chris A.
CEO
Cons
Bob W.
owner
Jason S.
President
Joseph S.
HR Adminstrator
Cons
Chris J.
Manager
Yonatan E.
CS
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features112
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Benchmarking
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Engagement Tracking
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Gamification
- Generative AI
- Goal Management
- Help Desk Management
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Live Results Sharing
- Manual Dialer
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Online Polling
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Post Scheduling
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Proactive Chat
- Quality Management
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Screen Sharing
- Sentiment Analysis
- Skip Logic
- Social Media Monitoring
- Spam Blocker
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
- Total features99
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Benchmarking
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Engagement Tracking
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Gamification
- Generative AI
- Goal Management
- Help Desk Management
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Live Results Sharing
- Manual Dialer
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Online Polling
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Post Scheduling
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Proactive Chat
- Quality Management
- Question Library
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Screen Sharing
- Sentiment Analysis
- Skip Logic
- Social Media Monitoring
- Spam Blocker
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
Integrations
- Total integrations12
- ActiveCampaign
- Bigin by Zoho CRM
- CallRevu
- Gong
- Google Contacts
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Salesforce Sales Cloud
- Zoho CRM
- Zoho Calendar
- Zoho Desk
- Zoho Meeting
- Zoho Recruit
- Total integrations5
- ActiveCampaign
- Bigin by Zoho CRM
- CallRevu
- Gong
- Google Contacts
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Salesforce Sales Cloud
- Zoho CRM
- Zoho Calendar
- Zoho Desk
- Zoho Meeting
- Zoho Recruit
