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SmartProcess
5
14
4
14
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Business Process Management and Quality Management Software
Table of Contents
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SmartProcess - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
SmartProcess overview
What is SmartProcess?
CWA SmartProcess is a business process management solution, which helps enterprises handle workflow automation, complaints, quality analysis, auditing, and more. The platform allows users create and publish process maps and documents.
SmartProcess includes various modelling modules, which allow designers to create custom business models using documents, compliance standards, data points, and risk factors. The platform offers a host of features such as approval workflows, single sign-on, document management, organization charts, schedule control, custom forms, and more. The built-in task list manager enables agents to create tasks with deadlines, view activities, and receive email notifications about new processes.
SmartProcess includes an automated complaint management system, which allows organizations to capture information using interactive forms, view statuses, and track progress. It helps managers evaluate complaints by defect type and cause, as well as customers, vendors, and resolution time. Plus, users can generate reports and export data into Microsoft Excel files.
SmartProcess’s user interface
SmartProcess pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.1
Customer support
4.6
Reviews sentiment
What do users say about SmartProcess?
Other weakness what causes sometimes a lot of wasting time when creating new forms in workflows. When there is fields with same name it is really difficult to select correct one.
Who uses SmartProcess?
Based on 30 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
SmartProcess's key features
Most critical features, based on insights from SmartProcess users:
All SmartProcess features
Features rating:
SmartProcess alternatives
SmartProcess
Starting from
1
MasterControl Quality Excellence
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Daruma
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300
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SmartProcess pricing
Value for money rating:
Starting from
1
User opinions about SmartProcess price and value
Value for money rating:
To see what individual users think of SmartProcess's price and value, check out the review snippets below.
Kimmo S.
QEHS Manager
Kimmo S.
QEHS Manager
SmartProcess integrations (3)
Top integrations
SmartProcess support options
Typical customers
Platforms supported
Support options
Training options