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Smartsupp vs tawk.to Comparison (2026)

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Good recommendations?

Smartsupp

tawk.to

Overview

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

343

245

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.6

345

223

102

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

Pros

“The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product.”

Tsvetanka N.

Co-Owner

“Lack of offline access is the only slight issue that the vendor should fix.”

Clarke C.

Desktop Support Analyst

“I like how the Smartsupp shows me in real time the active customers on my website so I can chat with them and their navigation history.”

Saoussen B.

Front-end-developper

Pros

“What I like most about tawk.to is the incredible value it offers, especially considering that we use the free version. Despite costing us nothing, it provides all the essential features we need for customer communication, including live chat, visitor monitoring, canned responses, ticketing, and chatbot functionality.”

Andrea L.

Innovation Manager

“Setting up the chat widget was straightforward, and the chatbot helps handle common questions outside business hours, improving the overall customer experience.”

Andrea L.

Innovation Manager

“It has become an important communication channel for engaging with website visitors and providing timely customer support.”

Andrea L.

Innovation Manager

Cons

“On the mobile app, chats seem to take a long time to load, making the immediacy of a response, practically null.”

José E.

Customer Support Agent

“During the period we ran on the free version, we were missing the premium features essential for basic functionality.”

Ladislav P.

CEO

“There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that”

Sourav S.

Senior System Administrator

Cons

“Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow.”

Harish K.

Lead Web Developer

“There's really no way to configure notifications other than "on" or "off".”

Oscar S.

Operations Manager

“It was not visually appealing on the front or back out of the box - and it was not the easiest to customize”