TeamViewer ONE vs ManageEngine Remote Access Plus

Zoho Assist

Slack

Supremo Remote Desktop 

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

System administrator

We are currently in situation when we created support ticket and now  waiting for some working solution or workaround but it takes several weeks and we just sending logs or answering questions.

Lawyer

The IT support was able, via TeamViewer, to quickly help me with the downtime issues while I was away from the office and the city.

Customer assistant

I had to use this application several times over the past few months, we were implementing a new system and thanks to it, I had all the help I needed for the time I needed the support of the new system, which was far away.

TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Access Controls/Permissions

Active Directory Integration

Activity Tracking

AI Copilot

AI/Machine Learning

AI Summarization

Alerts/Escalation

Alerts/Notifications

Anomaly/Malware Detection

Anti Virus

Application Management

Application Security

App Management

Asset Discovery

Asset Tracking

Assignment Management

Audio Calls

Audit Trail

Authentication

Automated Routing

Automatic Backup

Automatic Patch Deployment

Automatic Scans

Backup and Recovery

Barcode/Ticket Scanning

Behavioral Analytics

Billing & Invoicing

Build Automation

BYOD Management

Change Management

Chatbot

Chat/Messaging

Client Portal

Cloud Backup

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Compression

Configuration Management

Contact Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Visualization

Deployment Management

Desktop Virtualization

Device Auto Discovery

Device Management

Diagnostics Tools

Disaster Recovery

Documentation Management

Document Management

Drag & Drop

Electronic Signature

Email Management

Emergency Notification

Encryption

Endpoint Management

Endpoint Protection

Enrollments/Onboarding

Event Analysis

Event Logs

File Management

File Quarantining

File Sharing

File Transfer

For MSPs

For the IT sector

Help Desk Management

HIPAA Compliant

Incident Management

Inventory Management

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Kiosk Mode

Knowledge Base Management

Knowledge Library

Knowledge Management

Live Chat

Location Tracking

Maintenance Scheduling

Meeting Management

Mobile Access

Mobile App

Mobile Device Management

Monitoring

Multi-Device Support

Multi-Factor Authentication

Multiple Monitor Access

Multiple User Accounts

Network Provisioning

Reviews for TeamViewer come from a wide variety of industries, including Information Technology and Services (13% of reviewers), Computer Software (10%), and Marketing and Advertising (4%). The most frequent use case for TeamViewer cited by reviewers is remote support (61% of reviewers).

Users and use cases

Reviewers appreciate TeamViewer’s free version for personal use and its flexible pricing options, which they say help reduce IT costs. However, some reviewers find paid plans expensive and report frustration with subscriptions, auto-renewals, and limited free features.

Value for money

The TeamViewer integrations most frequently cited by reviewers are: AnyDesk (a remote desktop product rated 4.2 out of 5 for its integration with TeamViewer) and Microsoft Outlook (an email management product, 4.9).

Integrations

TeamViewer is a remote support tool with key features that include remote access and control, access permissions, screen-sharing, file transfer, mobile device support, and more.

Proprietary

TeamViewer ONE

Windows

Web-based

Linux

iPad

Android

iPhone

Chromebook

AnyDesk

Webex Suite

Microsoft Teams

GoTo Meeting

Zoom Workplace

RealVNC Connect

RemotePC

Splashtop

GoToMyPC

LogMeIn Pro

UltraVNC

Chrome Remote Desktop

ScreenConnect

Google Meet

BeyondTrust Remote Support

Remote Desktop Manager

Dameware

TeamViewer Remote Access

TeamViewer Business

TeamViewer Premium

TeamViewer Corporate

TeamViewer Tensor

Noticeable lag and latency issues

Review

Unfortunately the software leaves something to be desired because there are times that they have some lags, where the screen freezes at times and navigation is a little slow.

70% of reviewers feel negative about TeamViewer’s lag and latency. Reviewers indicate that remote sessions can suffer from delays, screen freezes, and slow response times, especially with large files or video playback. Users say lag becomes more pronounced with longer sessions, lower-end devices, or unstable internet connections. Some reviewers find that these issues make precise tasks difficult and increase the risk of mistakes. They mention that both the host and client require strong internet speeds to minimize lag, and even then, occasional disruptions persist. Users report frustration when lag interrupts critical work or support tasks.

Resource-heavy and slow performance

Web Designer and Business Owner

Teamviewer slow down the functioning of computers with low processing speed and low storage space.

37% of reviewers feel negative about TeamViewer’s performance and speed. Reviewers indicate that the software can be demanding on CPU and RAM, especially on older or lower-end devices. Users say TeamViewer may slow down computers, cause high resource usage, and lead to sluggish operation during remote sessions. Some reviewers report that the application is slow to start, experiences occasional crashes, or causes other programs to lag. They mention that graphic-intensive tasks and large file transfers exacerbate these issues. Users find that performance problems can hinder productivity and make remote support less efficient.

Dependence on strong internet connection

58% of reviewers feel negative about TeamViewer’s reliance on internet connectivity. Users say a stable, high-speed connection is essential for smooth operation, as slow or unreliable internet leads to dropped sessions, blurry screens, and delayed actions. Reviewers report that remote access and file transfers become problematic with low bandwidth, and some features may not work at all. They indicate that performance degrades significantly in areas with poor connectivity, affecting both business and personal use. Some users find this dependence limits the software’s effectiveness for teams or clients in regions with inconsistent internet.

Unstable and interrupted connections

44% of reviewers feel negative about TeamViewer’s connection stability. Users report frequent disconnections, timeouts, and difficulties reconnecting during remote sessions. Reviewers say that connection drops can interrupt important work, require session restarts, and sometimes lead to data loss or incomplete tasks. Some users mention issues with device compatibility, forced updates, and limitations on simultaneous connections. They indicate that network fluctuations or software version mismatches can further impact reliability. Users find these interruptions particularly problematic for business-critical support or when working with clients who expect seamless remote assistance.

High cost and licensing frustrations

President

So, after advertising that our high one-time fee wouldn't require maintenance fees, the new model now requires an annual subscription, and we have been stuck on v12 for the last several years with no ability to get onto a newer version unless we want to spend even more money on the subscription.   As other solutions have since arisen (like Zoom) that are far less expensive, we do not feel that we will ever renew our TeamViewer license because of this.   Once they turn off the ability for TeamViewer 12 to work (which they have done for older versions already), then we'll simply be removing it from our systems.

Engineer

However when trying to cancel the service it is next to impossible to find that option, when i wrote to request a cancellation the TeamViewer team quoted conditions from their EULA, refused to cancel our service, were inflexible at discussing an exit option and enforced that we must pay another full 365 days of service.

54% of reviewers feel negative about TeamViewer’s pricing and licensing. Reviewers say the subscription fees are expensive, especially for small businesses or occasional users. Users report frustration with the auto-renewal policy, complicated cancellation process, and lack of flexibility between license versions. Some reviewers mention that free usage is limited and often incorrectly flagged as commercial, forcing them to upgrade. They indicate that version incompatibility between devices requires frequent updates or additional purchases. Users feel the cost is hard to justify compared to alternatives, and the licensing model creates barriers for long-term use.

Significant time and cost savings

Director

TeamViewer makes it easy for me to get more work done from anywhere and saves me the trip back to the office for that one little thing that can't wait till tomorrow.

98% of reviewers feel positive about TeamViewer’s time saving capabilities. Reviewers appreciate being able to resolve issues remotely, which eliminates the need for travel and reduces downtime. They indicate that remote access allows for instant troubleshooting, quick file retrieval, and efficient support, saving both time and money. Users say the software streamlines workflows, minimizes unnecessary emails or calls, and enables multitasking. Some reviewers find that it reduces stress and increases productivity, especially for IT support and distributed teams. They value the ability to help colleagues or family members without being physically present, making daily operations smoother.

Enhanced remote team collaboration

DIrector

One of the key advantages of using TeamViewer Meeting is that it allows me to easily collaborate with our team members, regardless of their location.

95% of reviewers feel positive about TeamViewer’s team collaboration features. Users say the platform enables seamless cooperation among geographically dispersed teams, allowing for real-time support, training, and meetings. Reviewers appreciate the ability to solve technical issues, share knowledge, and manage projects together, regardless of location. They find that TeamViewer fosters communication, helps with onboarding and training, and supports both business and educational collaboration. Some users report that it keeps teams connected during remote work or travel, making it easier to coordinate tasks and maintain productivity across different time zones.

Quick and simple setup process

Owner/Producer

I love how easy it is to walk someone through to setup TeamViewer on their machines so we can provide support.

Software Developer

It's very simple to set up for not so much tech-savvy people which makes TeamViewer a great help and support tool.

94% of reviewers feel positive about TeamViewer’s setup process. Reviewers appreciate that installation is straightforward and requires minimal configuration, even for those with limited technical skills. They indicate that the software is easy to deploy across multiple devices and operating systems, with clear instructions and helpful documentation. Users say setup can be completed in minutes, allowing immediate access and support. Some reviewers highlight that guiding others through installation is simple, making it ideal for both personal and business use. They value the hassle-free experience, especially when compared to more complex alternatives.

Versatile and secure screen sharing

An excellent option to share screens and work as a team, from any computer, whether desktop or laptop, even from mobile devices, it allows us to have full access to our files and makes it very easy to have everything under control.

Senior Quality Engineer

A very powerful tool for sharing screen and  controlling others desktop through their permissions with a variety of features to help accomplish the mission if the others have some issues and also it allows users to use it in a good connection and traffic of the network

94% of reviewers feel positive about TeamViewer’s screen sharing capabilities. Users say the software offers reliable, user-friendly screen sharing for presentations, troubleshooting, and collaboration. Reviewers appreciate being able to share specific windows or entire desktops, transfer files, and communicate via chat or audio during sessions. They indicate that the feature is valuable for remote support, knowledge sharing, and visual demonstrations. Some users mention that screen sharing works across various devices, including mobile, and supports secure connections. They find the tool especially useful for IT support, training, and team meetings.

IT Service Desk Analyst

TeamViewer is the most seamless and well developed IT remote control tool I have used in my time of being an IT Service Desk Analyst, packed with lots of advanced features that allow you to communicate with the end user you are helping, as well as advanced features that allow you to make your experience as an administrator a lot easier such as switching screens or disabling remote input if needed.

Its performance is smooth in most situations, and features like file transfer, multi‑monitor support, and session recording make it feel like a complete remote‑work toolkit rather than just a screen‑sharing app.

Chief Wizard

I can send required updates easily, and adjust settings in the users system easily. And It can find an existing users connection point even when their network changes.

TeamViewer software uses slots / operating system, not MAC address or device: I have a dualboot (Windows-Linux) setup and if I install the software on both operating systems, it takes 2 slots instead of 1 although both OS runs on the same physical device;

Senior. Technical Support Specialist for Network Operations

I use TeamViewer ONE mainly for remote support and quick troubleshooting at work, and it saves me a lot of walking around or waiting for someone to explain their issue.

Logistics Manager

The ability to access my company computer at home, allowing me to control numerous systems that are on my desk top computer.

IT Manager

It was a sleek, reliable tool, sitting in the corner somewhere and let me to connect with any resource just by double click on the name. IF (And it is a very big IF) I needed any details, i could call them up through 'Properties' Now it is a huge monster half-screen size with tons of unneeded information, icons and whatnot.

Director of Marketing

The ability to remote into our clients' and partners' trusted units allowed us to fix and manage devices remotely and effectively.

TeamViewer ONE vs ManageEngine Remote Access Plus Comparison (2026)

TeamViewer ONE vs ManageEngine Remote Access Plus Comparison (2026)

TeamViewer ONE

ManageEngine Remote Access Plus

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives