ManageEngine Remote Access Plus Pricing, Features, Reviews & Comparison of Alternatives

ManageEngine Remote Access Plus

Enterprise remote support solution for system administrators

4.5/5 (4 reviews)

ManageEngine Remote Access Plus overview

What is ManageEngine Remote Access Plus?

ManageEngine Remote Access Plus is an enterprise remote support software that enables IT help desk technicians and system administrators to remotely govern and troubleshoot Mac, Windows, and Linux computers anywhere around the globe, from a central location. Key tools include advanced remote desktop sharing, system manager, Wake on LAN, remote command prompt, file manager, registry, remote shutdown and more.

ManageEngine offers HIPAA compliant, advanced remote control functionality that enables system administrators and help desk technicians to support the network’s computers from anywhere. Users can assist Mac, Windows and Linux computers with over ten high quality features including file transfer, multi-monitor support, integrated chat, record remote sessions, collaborative troubleshooting, and more. The system manager tool helps remotely access and manage any client's computer and services to resolve issues quickly through features such as access command prompt, registry, event viewer, file sharing, printer and device management, and more.

Voice, video and text chat capabilities enables technicians to instantly collaborate with the end user to remotely provide assistance and help during troubleshooting. Users can initiate chats from home screen, as well as via the remote control screen. The wake on LAN feature allows users to turn remote computers on on-demand, individually or in bulk with a few clicks, and get detailed agent status updates. The smart remote shutdown component shows which live computers have zero active users and remotely turns them off, locks them, or puts them to sleep. Audit-ready, real-time reports help users maintain records on all activity which provide them with visibility on the tasks performed in a holistic view.
www.manageengine.com

Pricing

Starting from
$20/month
Pricing options
One time license
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Danish, Dutch, Finnish, French and 7 other languages, German, Irish, Italian, Japanese, Spanish, Turkish, Taiwanese
ManageEngine Remote Access Plus screenshot: The event viewer provides a detailed log that records almost all the events in the operating system and the applications installedManageEngine Remote Access Plus screenshot: Instantly wake computers on-demand before troubleshootingManageEngine Remote Access Plus screenshot: Initiate voice, video or text sessions with any end user to help them troubleshoot any situation step by stepManageEngine Remote Access Plus screenshot: Initiate a chat instantly during a remote control session to better understand the issues the end user is facingManageEngine Remote Access Plus screenshot: Monitor and obtain complete information on processes and services running on any computerManageEngine Remote Access Plus screenshot: Access and manipulate values in all the registry hives of the remote computerManageEngine Remote Access Plus screenshot: Technicians can remotely access and explore all the files and folders of any computer in the networkManageEngine Remote Access Plus screenshot: The device manager is designed with the ability to remotely manage hardware devices installed in any computer within the networkManageEngine Remote Access Plus screenshot: Remote Access Plus is bundled with a powerful reporting tool that lets system administrators capture granular information on remote troubleshooting tasks performed

ManageEngine Remote Access Plus user reviews

Excellent
3

Very good
0
Average
1

Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.3
  4.5
  4.5
  4.0
Justin Joy

Flexibility

Used daily for free trial
Reviewed 2020-02-25
Review Source: Capterra

We have clients over 2000

Pros
Remote module is awesome it helps is uto control more

Cons
Its needed offline through lan not wided area atlease

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gary Weinheimer

Helps our IT team to remotely access our computers

Used occasionally for less than 6 months
Reviewed 2020-08-10
Review Source: Capterra

Pros
Durin goperation our computers frequently needs support from IT support department. They connect to our devices and fix the problems we encounter in our computers with this program.

Cons
Pretty useful program so far, I can not even think about any negative side of this program.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Praveen Kumar

Remote Access Plus

Used weekly for less than 6 months
Reviewed 2020-02-06
Review Source: Capterra

Pros
Ease to use and really helpful to monitor wider team.

Cons
There is nothing in too of my mind I can complain about

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anna Standridge

Perfect remote access software

Used occasionally for less than 6 months
Reviewed 2020-08-05
Review Source: Capterra

Pros
Perfect solution for troubleshooting any desktop computer remotely.

Cons
Interface is old fashion, could be a bettter ui/ux experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ManageEngine Remote Access Plus pricing

Starting from
$20/month
Pricing options
One time license
Free
Subscription
Free trial
View Pricing Plans

Contact ManageEngine for a personalized quote for cloud or on-premises solutions.

The solution is available in 3 editions: Free, Standard, and Professional.

ManageEngine Remote Access Plus features

Chat
Instant Messaging
Monitoring
Reporting & Statistics
Third Party Integration

API (233 other apps)
Activity Dashboard (126 other apps)
Alerts / Escalation (81 other apps)
Automatic Notifications (108 other apps)
CRM Integration (97 other apps)
Customizable Branding (134 other apps)
Email Integration (106 other apps)
Knowledge Base Management (108 other apps)
Multi-Channel Communication (118 other apps)
Real Time Analytics (75 other apps)
Self Service Portal (77 other apps)
Social Media Integration (91 other apps)
Support Ticket Management (85 other apps)
Surveys & Feedback (97 other apps)
Workflow Management (90 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for ManageEngine Remote Access Plus

Key features of ManageEngine Remote Access Plus

  • Advanced remote control
  • Audit ready reports
  • Collaboration tools
  • Create folders on remote computers
  • Device manager
  • Drag and drop files to remote computers
  • Event viewer
  • File transfer
  • Manage devices and drivers
  • Manage printers and shares
  • Manage software
  • Manage users and groups
  • Manipulate registry keys and values remotely
  • Multi monitor support
  • Power status tracking on network computers
  • Record remote sessions
  • Remote desktop sharing
  • Remote file manager
  • Remote monitoring
  • Remote registry
  • Remote shutdown
  • Remote task manager
  • Reporting
  • Troubleshooting
  • Voice, video and text chat
  • Wake on LAN
View All Features

Benefits

ManageEngine Remote Access Plus helps reduce troubleshooting time with tools such as remote file transfer, system manager, Wake on LAN, remote shutdown, and more.

Connect to any computer within the corporate network irrespective of their location with the advanced remote control tool.

Collaborate with other technicians to troubleshoot each and every issue as a team through voice and video chat.

Remote shutdown live computers with zero active users to cut down running costs.

Get audit-ready, real-time reports for complete visibility on initiated remote sessions, registry value exports, chat history, and more.