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Tidio vs monday service Comparison (2026)

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Good recommendations?

Tidio

monday service

Overview

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

24.17

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

590

467

101

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

4.6

111

Value for money

Ease of use

Features

Customer support

83%

would recommend this app

Pros

“The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues.”

Monika D.

Software Engineer

“It automates FAQs, integrates seamlessly, tracks interactions, and provides detailed analytics for optimized sales.”

Edward F.

Sales Operations Manager

“You can also customize these autoflows to suit your business needs, such as sending messages, updating orders, or setting appointment reminders.”

KRISANPAL S.

Digital Marketing Executive

Pros

“It's also beneficial to us for its ability to share information between each other without having to send multiple emails, texts, or make a million calls to confirm information that we can see on monday.com”

Sean H.

Business Developer

“The phone automatically in some cases goes to a foreign country code, so I have to put the U.S. phone number in the comment section instead. If you do not start a brand-new email each time the email will go to the original email contact versus the new email contact. ”

Tony R.

Vice President of Sales

“Not only can you add new tabs to your main page, but you can also make this change to your employees’ Monday accounts.”

Destiny M.

Director of Business

Cons

“The email integration doesn't seem to want to work, I set it up as per the instructions but the emails never end up in Tidio although it is showing up in my coporate account.”

Wadhah H.

Founder

“I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but”

LUIS R.

Marketing and Branding Coordinator

“I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team.”

Calvin J.

Marketer

Cons

“The AI you used is not great. When I add an email, it automatically populates the Account, which is always wrong, and I have to delete and put in the correct account. ”

Tony R.

Vice President of Sales

“The follow up notifications stopped working.”

Adam L.

Account Executive

“Automated processes include notifications, automatic updates and reminders, as well as the ability to set up recurring tasks.monday.com can be pricey compared to other project management software, although there are different pricing plans to fit the needs of various types of businessesThe monday.com API is limited, meaning that it can be difficult to integrate with other software systems.monday.com does not offer many integrations with other software systems, so users may have to use third-party integration tools to connect monday.com with other software.”

Ripon C.

IT Executive