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TOPdesk vs BMC Helix ITSM Comparison (2026)
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Good recommendations?
TOPdesk
5
53
4
49
3
8
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BMC Helix ITSM
5
40
4
53
3
18
2
4
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
111
5
4
3
2
1
53
49
8
1
0
- Value for money
- Ease of use
- Features
- Customer support
4.1
116
5
4
3
2
1
40
53
18
4
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Will B.
University Centre Deputy Director
Peter B.
vCISO
Joe K.
Head of Technical Operations
Pros
Aishwarya T.
Salesforce Consultant
Pankaj K.
NOC
Marie J.
Services Architect
Cons
Will B.
University Centre Deputy Director
Will B.
University Centre Deputy Director
Sander d.
Service Manager
Cons
Burak S.
Solution Architect
Marie J.
Services Architect
- Vendor responds to reviews
- Last review7 months ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features134
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configuration Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Disaster Recovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Location
- On Call Scheduling
- Performance Metrics
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Project Management
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Alerts
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Technician Management
- Templates
- Third-Party Integrations
- Ticket Management
- Visitor Management
- Widgets
- Work Order Management
- Workflow Management
- Total features18
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configuration Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Disaster Recovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Location
- On Call Scheduling
- Performance Metrics
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Project Management
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Alerts
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Technician Management
- Templates
- Third-Party Integrations
- Ticket Management
- Visitor Management
- Widgets
- Work Order Management
- Workflow Management
Integrations
- Total integrations41
- AFAS Software
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- Chatbot
- Clicksign
- D4Sign
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshdesk
- HubSpot CRM
- IBI-aws
- Insocial
- Jira
- Lansweeper
- ManageEngine OpManager
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- Okta
- OneLogin
- Qlik Sense
- Saysimple
- Slack
- Snow License Manager
- Splunk Enterprise
- TeamViewer ONE
- Trello
- Versio.io
- WISH
- Workspace 365
- Yurbi
- Zapier
- Zendesk Suite
- ZigiOps
- iFinder
- ilert
- Total integrations1
- AFAS Software
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- Chatbot
- Clicksign
- D4Sign
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshdesk
- HubSpot CRM
- IBI-aws
- Insocial
- Jira
- Lansweeper
- ManageEngine OpManager
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- Okta
- OneLogin
- Qlik Sense
- Saysimple
- Slack
- Snow License Manager
- Splunk Enterprise
- TeamViewer ONE
- Trello
- Versio.io
- WISH
- Workspace 365
- Yurbi
- Zapier
- Zendesk Suite
- ZigiOps
- iFinder
- ilert
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