TOPdesk vs BMC Helix ITSM

ACMP Suite

Wasp Asset

Freshservice

In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. ACMP offers modular and scalable solutions for your specific challenges in the IT department.

AssetCloud is the most comprehensive asset management software in the industry delivering full life-cycle asset management, streamlined auditing, and loss prevention. Easy-to-use and implement. Fully customizable. Android & iOS apps. Cloud-based. Request a free demo today!   

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Responses

Automated Routing

Availability Management

Barcode/Ticket Scanning

Barcoding/RFID

Calendar Management

Calibration Management

Capacity Management

Case Management

Catalog Management

Change Management

Chatbot

Chat/Messaging

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Compliance Management

Configuration Management

Contract/License Management

Corrective and Preventive Actions (CAPA)

Customer Complaint Tracking

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Visualization

Disaster Recovery

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Equipment Maintenance

Event Triggered Actions

Facility Asset Management

Feedback Management

Fixed Asset Management

Forms Management

For Schools

Full Text Search

Help Desk Management

Incident Management

Incident Reporting

Inspection Management

Interaction Tracking

Inventory Management

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Asset Tracking

IT Incident Management

Key & Lock Management

Key Performance Indicators

Knowledge Base Management

Knowledge Management

License Management

Live Chat

Macros/Templated Responses

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile Alerts

Monitoring

Multi-Channel Communication

Multi-Location

On Call Scheduling

Performance Metrics

Predictive Maintenance

Preventive Maintenance

Prioritization

Problem Management

Project Management

Real-Time Chat

Real-Time Notifications

Real-Time Reporting

Recurring Issues

Release Management

Reminders

Remote Access/Control

TOPdesk

Web-based

Windows

Linux

Android

iPhone

iPad

Chromebook

JIRA Service Management

Freshdesk

Zendesk Suite

Basic

Essential

Engaged

Excellent

University Centre Deputy Director

TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues.

The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter.

The downside to the complexity is that it is somewhat unappealing to look at and use.

Lead Designer

I like that it’s intuitive once workflows are set up properly.

I think that it's easy for non-technical staff to submit tickets.

Head of Technical Operations

The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case.

Technologies Administrator

Can be a little un wieldy if you have many different categories for end users to find what they need

supervisor

Building the self service portal for the store and managing the tickets is an good job where you can manage creativity and skills.

Specialist Materials

For dropping request and tickets and solve them it is the platform to be.

Best solutions is to push data out to analyse.

Once you have learned the ropes the experience is great.

Application administrator

A great asset to any IT company, as well as any company using servicedesks of more serious IT capacities.

Implementation and amendment in the way you (and your organisation) you like

Topdesk Administration

The way topdesk can let you organize all processes and flows and forms.

Technical Consultant

No option to give users/clients a way to create their own account to access the SSP

IT Business Analyst

Simple layout, too simpleSome features are not available, like mass ticket movingAttachments and screenshots can not be embeddedMay charge you for additional featuresCodes, features coming from the centre3rd party tool integration would be a plusCustomer management could be betterRivals know more, not necessarily on a higher price

No cons yet. Although the reports can be a bit meh, but you can connect to PowerBI or something similar through the OData feed.

Applicatiebeheer

It's a very stable application and there's a good ondersteuning

Nover done this kind of nice work in my life and I did a lot in ICT functions. But daily working with Topdesk is the most great work I ever did.

Service Manager

That features to connect topdesk with azure are not standard

Service desk

TOPdesk has been one of the most used tools of its kind for quite some time, and offers all functionality that you would expect.

Product owner

Very short lines of communication with TOPdesk support and account managers

It Servicedesk coordinator

Very easy to use once the right procedures are in place

Service manager

I like the Change module in topdesk and the different things that u can do with it

Cloud Engineer

Some features cannot be customized (saas)

Visualization of the received and processed letters sometimes were "shifted" every logo were saved as an individual picture.

Its good my overall experience  espacially the Change module and the variaty in topdesk

IT Helpdesk

Modules can be difficult to manage without expedience.

IT-systemadministror

Very bad experience from day one when it had to be integrated and subsequent bad experience with the support.

System Admin

It can come with a best practice set-up if you like.

It projectmanager

The ssp is the perfect tool for the end user

ICT Support medewerker

Automate processes for tasks for operators in TOPdesk

IT Service Engeneer

Working in background is not always easy.

Not easy to find your way around the system.

Senior Manager

It would be helpful to see more focus on optimizing the core application, including a mobile app to make it even easier for employees to log trouble tickets when they need to.

Application Manager

ICT Service & Support Engineer

You get an overview of your assets and repairs and their status. Because everything is connected, you can easily make a list of whatever you want.

After a year we purchased TOPdesk, which supports our daily work well. And provides much more structure and overview.

Guest Services Specialist

Its best feature is a self-service portal that helps to remove numerous doubts from consumers and avoids overloading the support staff who can keep their focus on consumers with issues.

Clean Energy Administrative Support, Management & Sales/Customer Service in Greater Boston Area

It's a simple digital place to create "incidents" for each product test and maintain customer records per incident which can either be available to or hidden from the customer.  

IT Admin

The application is not flexible in terms of setting up workflows.  

someone asked for an overview of the status off tickets or Assets.

The API enables you to build incorporations into other tools without dependence on marketplace applications.

It provides spectacular functions that allow you easily customizable construction.

TOPdesk vs BMC Helix ITSM Comparison (2026)

TOPdesk

BMC Helix ITSM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives