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Track-It!

Help desk and asset management

Table of Contents

Is this product right for your business?

Find out with a

Track-It! - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

Track-It! overview

What is Track-It!?

Track-It! comes complete with a 30 day trial which can be upgraded at any time. All paid Track-It! plans are completely scalable and come with support and video tutorials. Track-It! has a web based client and a windows client. Track-It! comes with video setup tutorials and an online knowledge base.

Key benefits of using Track-It!

IT Help Desk and Facilities Management - Track-It! is a fully centralized help desk and customer ticketing management system that enables you to control and seamlessly manage the flow of sales and support emails your customers and prospects are sending your business. Track-It! helps you manage your facility management portfolio by giving you the power to input support contracts and inventory.

HR Management and Self-Service Portal - Track-It! allows you to support other departments in addition to IT. Departments like HR or Facilities can also utilize the Track-It! ticketing system to keep track of the services requested by their users. The self service portal allows end users to submit their own tickets and check the status of their tickets which saves the Help Desk time and resources.

Starting price

995per feature

Alternatives

with better value for money

Pros & Cons

Ticket Management

Features

Custom Fields

Pricing

Bugs and Issues

Customer Support

Track-It!’s user interface

Ease of use rating:

4.0

(77)

Track-It! pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(5)

3-4(43)

5(29)

What do users say about Track-It!?

This ticketing tool helps you get the job done efficiently when properly set up.

Select to learn more

Who uses Track-It!?

Based on 77 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Hospital & Health Care

Banking

Government Administration

Higher Education

Others

Use cases

Help Desk

IT Ticketing Systems

Track-It!'s key features

Most critical features, based on insights from Track-It! users:

Self service portal

4.0

(4)

Alerts/Escalation

3.2

(5)

Remote access/control

4.0

(1)

Reporting/Analytics

2.8

(4)

Knowledge base management

1.0

(2)

All Track-It! features

Features rating:

3.9

(77)

Incident management

3.0

(1)

IT asset management

1.0

(1)

Service level agreement (sla) management

3.0

(1)

Analytics

(0)

Asset lifecycle management

(0)

Automated routing

5.0

(1)

Change management

(0)

Customizable branding

(0)

Dashboard

(0)

Email management

1.0

(2)

Knowledge management

(0)

Mobile access

1.0

(2)

Prioritization

5.0

(1)

Track-It! alternatives

Track-It!

4.0

(77)

Starting from

995

One-time payment

Free trial

Free version

Ease of Use

4.1

Features

3.9

Value for Money

3.9

Customer Support

4.1

Zendesk Suite

4.4

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Freshdesk

4.5

(3.3K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Milvus

4.8

(285)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Track-It! pricing

Value for money rating:

3.9

(77)

Starting from

995

One-time payment

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Track-It! price and value

Value for money rating:

3.9

(77)

To see what individual users think of Track-It!'s price and value, check out the review snippets below.

“Track-It automates tracking your assets, and help desk tickets easily. It is nice to be able to see what computers we have and what software is installed on them and who is using them.”

Verified reviewer

Anonymity request

“Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management.”

Sue Z.

User Services Manager