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XM Connect
5
8
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Communication software with interactive voice response (IVR)
Table of Contents
XM Connect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
XM Connect overview
What is XM Connect?
XM Connect is a communication software that helps businesses of all sizes in healthcare, finance, education, and other industries streamline operations related to call routing, voicemail distribution, message scheduling, fax management, and more on a centralized platform. The interactive voice response (IVR) module lets staff members create voice call menus in multiple languages to manage customer requests.
XM Connect's personal attendant tool uses speech recognition technology to schedule meetings, listen to emails via text-to-speech, access voicemail, and make outgoing calls. Administrators can set up call queues, which let customers leave callback numbers and track wait time and queue lengths. The unified messaging platform lets associates receive and handle emails, voicemails, and fax messages on a centralized location, whilst maintaining compliance with regulatory guidelines, such as HIPAA, GDPR, SOX, and FERPA.
XM Connect comes with an API, which lets businesses integrate the system with several third-party solutions, including Avaya, Cisco, Microsoft 365, Broadsoft, IBM Notes, and Ribbon Communications. It also allows users to create notification campaigns and communicate via pre-recorded voice and text messaging-based announcements.
XM Connect’s user interface
XM Connect reviews
Overall rating
4.8
/5
10
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
5
4
3
2
1
8
2
0
0
0
Who uses XM Connect?
Based on 10 verified user reviews.
Company size
- Not enough reviewsSmall Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
- Not enough reviewsXM Connect's key features
Most critical features, based on insights from XM Connect users:
All XM Connect features
Features rating:
XM Connect alternatives
XM Connect
Starting from
6000
Slack
Starting from
8.75
/user
Per month
Wildix
Starting from
No pricing info
Microsoft Teams
Starting from
4
/user
Per month
XM Connect pricing
Value for money rating:
Starting from
6000
User opinions about XM Connect price and value
Value for money rating:
XM Connect integrations (4)
XM Connect support options
Typical customers
Platforms supported
Support options
Training options