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Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily....
Document360 is a knowledge base platform which enables users to create and publish self-service knowledge bases or help centers...
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Consumer Goods, 51-200 employees
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Centralised knowledge management that it works as an extension of other features and integrates perfectly your favorite third-party tools like Zendesk, Freshchat, Olark, Google analytics, etc. making Document360 the preferred choice for all knowledge management needs. The private documentation allows us to maintain files of high-security user login access. Training is well laid out and there is plenty of support from the team and enough online resources to reference.
There isn't that many... feedback analysis feature is very basic, needs to extend where the visitor can input their comment. This will help in shaping the documentation.
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