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Zendesk Suite vs Thought Industries Comparison (2026)
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Good recommendations?
Zendesk Suite
4.4
(4K)5
2.2K
4
1.3K
3
318
2
65
1
53
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Thought Industries
4.6
(80)5
51
4
24
3
4
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Thought Industries is the LMS purpose-built for external training. Create, deliver, monetize, and measure learning with a headless LMS that offers personalization at scale to influence behavior and outcomes. Drive product adoption, improve retention, and fuel growth with customer learning.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
4K
5
4
3
2
1
2.2K
1.3K
318
65
53
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this app4.6
80
5
4
3
2
1
51
24
4
0
1
- Value for money
- Ease of use
- Features
- Customer support
76%
would recommend this appPros
“The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance.”
SP
Sonu P.
Systems Analyst
“The setup process was smooth, and the platform provides useful features for managing emails, tickets, and team collaboration.”
TG
Tushar G.
Cloud Engineer
“The ability to customise workflows and automate parts of the process is especially helpful, and the reporting tools make it easy to see what’s working well.”
IN
Inamari N.
Customer Account Support
Pros
“They also feature an incredibly comprehensive suite of tools and services to support customer success, with updates and improvements being made regularly.”
YJ
Yashovardhan J.
Researcher
“We love that we can customize our different sites- not only the theme, but also the site navigation and widgets available for each site. ”
MG
Michelle G.
Manager, Marketing & Communications
“We also had multiple websites for each of our B2B clients that wanted administrative access to oversee learner completions.”
AB
Ashley B.
Operations Coordinator, Program Manager
Cons
“I'm not a huge fan of the UI clutter when creating a new ticket, but it's not a huge deal and our team's learned to navigate it after a few weeks.”
MT
Maisie T.
Customer Support Specialist
“Sometimes it limits me the way Zendesk suite handles follow up tickets when a ticket is closed. When a customer replies after closure, he creates a new thread instead of responding to previous one.”
MN
Musawenkosi N.
Technical Support Officer
“However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform during that period. Despite multiple attempts to resolve this issue, including contacting customer support, we have encountered an unhelpful response.”
YK
Yevgeniy K.
Data Analyst
Cons
“Also, pricing is high and often custom, which can be a barrier for smaller structures.”
MrElonElon u.
Consultant
“I would say the main drawback to Thought Industries is the customization options.”
YJ
Yashovardhan J.
Researcher
“The only thing holding us back is the inability to require a course and track who has not yet started a course(s).”
MG
Michelle G.
Manager, Marketing & Communications
- Vendor responds to reviews
- Last review11 days ago
- Vendor responds to reviews
- Last review6 months ago
Key features
- Total features180
- AI Copilot
- API
- Academic/Education
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Audience Targeting
- Audio/Video Recording
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- Blended Learning
- Built-in Course Authoring
- Built-in LMS
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Certificates
- Certification & Licensing
- Certification Tracking
- Change Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Library
- Content Management
- Content Sharing
- Contextual Guidance
- Contract/License Management
- Corporate/Business
- Corrective and Preventive Actions (CAPA)
- Course Authoring
- Course Library
- Course Management
- Course Publishing
- Course Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Quality Control
- Data Visualization
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email Tracking
- Employee Training
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For Insurance Industry
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- Gradebook
- Group Management
- Health Score
- Help Desk Management
- IVR
- In-App Training
- Inbound Call Center
- Incident Management
- Instructor-Led Courses
- Interaction Tracking
- Interactive Content
- Interactive Learning
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Launch Management
- Lead Management
- Learner Portal
- Learning Management
- Learning Paths/Tracks
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Media Import
- Media Management
- Microlearning
- Mobile Access
- Mobile App
- Mobile Learning
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Scripts
- NPS Survey Structure
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Peer Learning
- Performance Metrics
- Personalization
- Personalization and Recommendation
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progress Reports
- Progress Tracking
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Quizzes
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recommendations
- Recording
- Recurring Issues
- Release Management
- Reminders
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SCORM Compliance
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Self Service Tools
- Self-Service Content Curation
- Self-paced Learning
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Skills Assessment
- Skills Tracking
- Social Learning
- Social Media Integration
- Social Media Monitoring
- Storyboarding
- Student Portal
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Synchronous Learning
- Tagging
- Task Management
- Template Management
- Templates
- Tests/Assessments
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Course Library
- Third-Party Integration
- Third-Party Integrations
- Ticket Management
- Training Administration
- Training Companies
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- User Onboarding
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Virtual Classroom
- Visual Analytics
- Widgets
- Win/Loss Analysis
- eCommerce Management
- eLearning Companies
- Total features138
- AI Copilot
- API
- Academic/Education
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Audience Targeting
- Audio/Video Recording
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- Blended Learning
- Built-in Course Authoring
- Built-in LMS
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Certificates
- Certification & Licensing
- Certification Tracking
- Change Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Library
- Content Management
- Content Sharing
- Contextual Guidance
- Contract/License Management
- Corporate/Business
- Corrective and Preventive Actions (CAPA)
- Course Authoring
- Course Library
- Course Management
- Course Publishing
- Course Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Quality Control
- Data Visualization
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email Tracking
- Employee Training
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For Insurance Industry
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- Gradebook
- Group Management
- Health Score
- Help Desk Management
- IVR
- In-App Training
- Inbound Call Center
- Incident Management
- Instructor-Led Courses
- Interaction Tracking
- Interactive Content
- Interactive Learning
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Launch Management
- Lead Management
- Learner Portal
- Learning Management
- Learning Paths/Tracks
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Media Import
- Media Management
- Microlearning
- Mobile Access
- Mobile App
- Mobile Learning
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Scripts
- NPS Survey Structure
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Peer Learning
- Performance Metrics
- Personalization
- Personalization and Recommendation
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progress Reports
- Progress Tracking
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Quizzes
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recommendations
- Recording
- Recurring Issues
- Release Management
- Reminders
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SCORM Compliance
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Self Service Tools
- Self-Service Content Curation
- Self-paced Learning
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Skills Assessment
- Skills Tracking
- Social Learning
- Social Media Integration
- Social Media Monitoring
- Storyboarding
- Student Portal
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Synchronous Learning
- Tagging
- Task Management
- Template Management
- Templates
- Tests/Assessments
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Course Library
- Third-Party Integration
- Third-Party Integrations
- Ticket Management
- Training Administration
- Training Companies
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- User Onboarding
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Virtual Classroom
- Visual Analytics
- Widgets
- Win/Loss Analysis
- eCommerce Management
- eLearning Companies
Integrations
- Total integrations215
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Adobe Connect
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Bongo
- Box
- Breeze
- Brushfire
- Built.io Flow
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Device42, A Freshworks Company
- Dialpad
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- Gmail
- GoTo Training
- GoTo Webinar
- Google Ads
- Google Analytics 360
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- HubSpot Content Hub
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lessonly
- Lime Connect
- LinkedIn for Business
- Litmos
- LiveChat
- LiveOps
- Localize
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- NiCE CXone
- Nicereply
- Nutshell
- Okta
- Olark
- OneLogin
- Operations Hub
- OpsGenie
- Oracle Eloqua Marketing Automation
- OroCRM
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- QuickBooks Online Advanced
- Quip
- Quiq
- Redmine
- SAP Business One
- SCORM Cloud
- SCORM Dispatch
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- ScormHero
- Scormify
- Scormium
- ScreenConnect
- ScreenSteps
- SearchUnify
- Segment
- SegmentOS
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- Stripe
- SupportSync
- SurveyLab
- Synthesia
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twitter/X
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Webex Suite
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- scormPROXY
- xMatters
- Total integrations30
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Adobe Connect
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Bongo
- Box
- Breeze
- Brushfire
- Built.io Flow
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Device42, A Freshworks Company
- Dialpad
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- Gmail
- GoTo Training
- GoTo Webinar
- Google Ads
- Google Analytics 360
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- HubSpot Content Hub
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lessonly
- Lime Connect
- LinkedIn for Business
- Litmos
- LiveChat
- LiveOps
- Localize
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- NiCE CXone
- Nicereply
- Nutshell
- Okta
- Olark
- OneLogin
- Operations Hub
- OpsGenie
- Oracle Eloqua Marketing Automation
- OroCRM
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- QuickBooks Online Advanced
- Quip
- Quiq
- Redmine
- SAP Business One
- SCORM Cloud
- SCORM Dispatch
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- ScormHero
- Scormify
- Scormium
- ScreenConnect
- ScreenSteps
- SearchUnify
- Segment
- SegmentOS
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- Stripe
- SupportSync
- SurveyLab
- Synthesia
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twitter/X
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Webex Suite
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- scormPROXY
- xMatters
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