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Thought Industries Pricing, Features, Reviews and Alternatives

Thought Industries product overview

What is Thought Industries?

Thought Industries is driving the future of online learning through modern, engaging , and interactive online learning experiences. We provide everything you need to create, distribute, and manage your enterprise learning initiative — from course and content authoring to commerce, licensing, reporting, and more.

Key benefits of using Thought Industries

• Thought Industries is a cloud-based, end-to-end learning platform from which businesses build, manage, deliver, and distribute online training and learning initiatives.

• Get visibility into the data that matters most. Track everything from web traffic to client learning progress to financial performance. Gain a competitive advantage by drawing actionable insights from course interaction data.

• Streamline content creation though advanced native authoring tools and make modern, interactive online courses. Scale and distribute those learning programs across your client base with Panorama.

• Provide real-time updates on content and deliver instant notifications to groups or individuals based on user activities and interests.

• Native eCommerce suite to maximize the revenue potential of your learning initiative. Our monetization suite fits your enterprise business model, whether it be subscription, a la carte, pay-as-you-go, bulk purchase, or a combination of each.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
Phone Support
24/7 (Live rep)

Training options

Live Online
Videos
Webinars
In Person
Documentation

Thought Industries features

Functionality

4.2

/5

78

Total features

119

12 categories

Most valued features by users

Reporting/Analytics
Self Service Portal
Activity Dashboard
API
Third Party Integrations
Alerts/Notifications
Customizable Reports
Real Time Reporting

Functionality contenders

Thought Industries users reviews

Overall Rating

4.6

/5

78

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.41/10
Rating distribution

5

4

3

2

1

50

23

4

0

1

Pros
We have been happy with the software and they have helped us grow as a company. Their customer services is very responsive and the account management team has been much more helpful in the past year.

JS

John S.

Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness.

MG

Mark G.

Great feature set, especially for paid training business. The standup was super - literally the first such implementation that was as advertised.

JG

Jerry G.

Cons
We have had several instances where things stopped working as expected, and users admins were affected.

AP

Alexandra P.

TI currently does not support recertification for recertification. Our users need to recertify every 2 years and we have to create a new course to work around this problem.

CL

Chad L.

Also the built-in gamification and translation functionalities are currently quite limited.

JJ

Jasmine J.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I love using this software! Robus functionality with easily customizable settings.

Reviewed 4 years ago
Pros

It's easy to use and customize things, and when I don't know how to do something there's a robust help site I can go to for information. The platform is capable of every function we need and they are always making improvements and adding functionality so we can stay cutting edge. I love that we're able to offer some education for free, and other courses at a cost for users. TI makes it easy for us to do both and the detailed reporting helps us track information about all of the users visiting the site. I genuinely love using this platform.

Cons

The platform can be a bit pricey, but you get what you pay for and in my book, this is well worth the investment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Superior usability at a realistic cost!

Reviewed 3 years ago

Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness.

Pros

I am attracted to the modern, sleek design of the platform, as well as the ease of integration.

Cons

I do not enjoy the limitations on logging in as other users for discovery / troubleshooting purposes. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users.

Vendor response

Thank you so much for your review! Our team is currently fixing button consistency across the platform as part of our initiative to ensure a consistent experience across Manager pages. As far as trouble-shooting goes, your CSM will be in touch to get more information and see how we can best support you! We appreciate the positive review! We rely on your valuable feedback to continually improve our platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

A lot of potential, but not ready for the big leagues

Reviewed 6 months ago
Pros

Focus on customer training, whereas most learning platforms are primarily for HR and internal training. Thought Industries is built to distribute (and sell) training to customers. Also great features for Panoramas, or customized environments for specific customers.

Cons

I feel they struggle with usability and flexibility. It's one of the clumsiest CMS's I've worked in as a developer, and feels like they're figuring out how to build this system as they go. That's a bit frustrating when you're building customer-facing content... UI and UX are critical, and they are lacking here. Additionally, they have struggled to distribute content on a global level, though that was one of our requirements during our evaluation and sales discussions. We've faced significant issues with compliance, payment, and legal issues outside of the US.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Thought Industries, more partner than vendor

Reviewed a year ago

Overall, our experience has been wonderful - most importantly the people that work at Thought Industries have been a dream to work with, specifically [SENSITIVE CONTENT HIDDEN] from the customer care group who helped us get transitioned from our old LMS, and [SENSITIVE CONTENT HIDDEN] from technical support who has helped us work through some technical issues. I do really think of them as partners, more than a vendor.

Pros

Our team is really using more of the features of Thought Industries now that we have our system up and running. What I like most it how the content is organized in the system, how easy it is to assign all of the settings available, and also how easy it is to assign access and use the panoramas to keep different audiences organized.

Cons

We are struggling with getting a stable certification exam running on the system. Also, I wish the details page could be visible regardless of the subscription model assigned to the user. Lastly, I wish the "back" arrow within the left hand navigation was truly a back "one page" button.

Vendor response

Thank you so much for your kind sentiments, Nicole! We love to hear how we are more than a vendor to our customers. We have also passed your Cons along to Product and CX for a status update and consideration. Thank you again!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

A Growing Product With Lots of Potential

Reviewed a year ago

We have grown with TI. They do a good job of trying to meet us where we are.

Pros

I do like that TI is working to improve the platform all the time. They aren't afraid to roll out new features to stay relevant.

Cons

We have had several instances where things stopped working as expected, and users admins were affected. Sometimes things change in TI without warning that affects our users, and it puts us in a difficult spot.

Vendor response

Hi Alexandra! We wanted to take a moment to thank you for sharing your thoughts and experience which will be shared across our teams. We appreciate your partnership and look forward to continuing to grow with you!

Thought Industries FAQs and common questions

Q. Who are the typical users of Thought Industries?

Thought Industries has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Thought Industries support?

Thought Industries supports the following languages:
Spanish, English, Chinese (Simplified), German, Japanese, Portuguese, French


Q. Does Thought Industries support mobile devices?

Thought Industries supports the following devices:
Android, iPhone


Q. Does Thought Industries offer an API?

Yes, Thought Industries has an API available for use.


Q. What other apps does Thought Industries integrate with?

Thought Industries integrates with the following applications:
Google Analytics 360, Webex, Zapier, Segment, HubSpot CMS Hub, Zoom Meetings, Twitter, Stripe, Salesforce Sales Cloud, Google Ads, GoTo Webinar, LinkedIn for Business, Meta for Business, GoTo Training, Totango, Oracle Eloqua, Zendesk


Q. What level of support does Thought Industries offer?

Thought Industries offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, 24/7 (Live rep)

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