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Zoho Assist vs VMware Horizon Comparison (2026)

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Zoho Assist

VMware Horizon

Overview

Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Horizon is a desktop virtualization software designed to help businesses manage virtual desktops and published applications on digital workspaces. Administrators can secure the virtual infrastructure via role-based access control and single sign-on (SSO) capabilities.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

₹

480

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

3116

/user

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

1.5K

1.1K

311

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

4.4

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

Pros

“It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations.”

Jerry L.

Owner

“We use it as part of our remote support workflow for Matrix Computing Technology and have successfully implemented a custom-branded support portal, unattended access, and client remote support services.”

Hosam K.

Owner

“As a cloud-based solution, it seamlessly empowers IT teams to troubleshoot devices across Windows, Mac, Linux, and mobile platforms without requiring end-users to install any software.”

Sean S.

network manager

Pros

“Overall, VMware Horizon offers several advantages for business and organizations, including remote work, centralized management, scalability, cost savings, and consistent user experience across different devices and platforms.”

Viveka P.

Associate

“It enables employees to securely access their desktops and applications from anywhere, using any device.”

Viveka P.

Associate

“I love the fact VMware horizon isn't too costly, that is, it's very affordable and most of all, it is very flexible in the sense that, users can access their virtual desktops and applications from anywhere”

Mbonjo R.

Network Engineer

Cons

“While Zoho Assist is an excellent, cost-effective tool for remote support, it isn't without its flaws. When deploying it at scale or using it for intensive troubleshooting, certain limitations and performance bottlenecks become noticeable.”

Ulysses C.

Coding Consultant

“Occasionally the remote session can lag on high-resolution displays, and the mobile app experience isn't quite as polished as the desktop version.”

Miki L.

Owner

“At times, Zoho Assist can experience slight lag or connectivity issues, especially on slower networks, which can affect the smoothness of remote sessions.”

Narsuri S.

Student

Cons

“Setting up and configuring the virtual desktop infrastructure environment can be complex, it might be challenging for organizations with limited IT resources.”

Viveka P.

Associate

“Performance can be downgraded sometimes and its difficult to track it too.”