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Zoho Desk vs Supportbench Comparison (2026)
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Good recommendations?
Zoho Desk
4.5
(2.2K)5
1.3K
4
765
3
121
2
13
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Supportbench
4.8
(131)5
111
4
16
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.
Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
2.2K
5
4
3
2
1
1.3K
765
121
13
8
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this app4.8
131
5
4
3
2
1
111
16
4
0
0
- Value for money
- Ease of use
- Features
- Customer support
96%
would recommend this appPros
“It has simplified tracking hydraulic service requests, follow-ups, and client history significantly in comparison to having multiple email threads running throughout the day.”
DM
David M.
Technical Support Engineer
“The platform was practical for tracking customer requests and technical issues in one place and in office we can follow the process.”
EÇ
Eren Ç.
Architectural specialist
“I like the ticketing system in Zoho Desk, which allows me to easily track and prioritize client IT problems and keep them organized on one place through email and chat.”
RB
Rian B.
Technical Support Specialist
Pros
“Setting up custom permissions in Supportbench took a lot of guessing and checking on my end.”
SM
Sofia M.
Regulatory Affairs Specialist
“The multi-brand support and fully white-labeled portals helped us cleanly separate our support workflows by brand.”
Mercy E.
Head, Human Resources and Operations.
“The platforms SLA management tools allows us to setup specific targets for response and resolution times and we can easily track our progress against these targets.”
Stella U.
Underwriting
Cons
“Users often report that setting up complex features like Blueprints (workflow automation) requires significant trial and error.”
Mustafa A.
Director
“When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices”
DT
Daniel T.
IT Engineer
“There are also quite a few features missing from their reporting and analytics, as well as leaving much to be desired in how notifications are disbursed”
Greg R.
Customer Success Manager
Cons
“The chat tool is a bit basic.”
Raven L.
Admin
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features166
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IT Asset Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- VoIP Connection
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Total features124
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IT Asset Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- VoIP Connection
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations76
- 3CX
- Action1
- Aircall
- Amazon Connect
- Azure DevOps
- Bigin by Zoho CRM
- Botpress
- CallGear
- ChatGPT
- Chatbase
- Claude
- Claude Code
- ClickUp
- Delphi AI
- Discord
- GitLab
- Google Authenticator
- Gupshup
- Harvest
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- JIRA Service Management
- Jira
- Jotform
- JustCall
- Keka
- Linear
- LiveChat
- Lovable
- Meta for Business
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- NinjaOne
- PA Server Monitor
- Permit To Work
- Pipedrive
- QuickBooks Online
- Rezdy
- RingEX
- Ringotel
- SAP Business One
- Sage 100
- Salesforce Sales Cloud
- Service Fusion
- Shopify
- Shopify Plus
- Slack
- TickTick
- Tidy
- Trello
- Twilio
- Twitter/X
- Wix
- WooCommerce
- Wrike
- Xentral Software
- Zadarma
- Zapier
- Zoho Assist
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoho WorkDrive
- Zoom Phone
- sipgate
- Total integrations14
- 3CX
- Action1
- Aircall
- Amazon Connect
- Azure DevOps
- Bigin by Zoho CRM
- Botpress
- CallGear
- ChatGPT
- Chatbase
- Claude
- Claude Code
- ClickUp
- Delphi AI
- Discord
- GitLab
- Google Authenticator
- Gupshup
- Harvest
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- JIRA Service Management
- Jira
- Jotform
- JustCall
- Keka
- Linear
- LiveChat
- Lovable
- Meta for Business
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- NinjaOne
- PA Server Monitor
- Permit To Work
- Pipedrive
- QuickBooks Online
- Rezdy
- RingEX
- Ringotel
- SAP Business One
- Sage 100
- Salesforce Sales Cloud
- Service Fusion
- Shopify
- Shopify Plus
- Slack
- TickTick
- Tidy
- Trello
- Twilio
- Twitter/X
- Wix
- WooCommerce
- Wrike
- Xentral Software
- Zadarma
- Zapier
- Zoho Assist
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho People
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoho WorkDrive
- Zoom Phone
- sipgate
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