GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
LiveAgent vs Supportbench Comparison (2026)
Add to Compare
Compare similar apps
Salesforce Sales Cloud
4.4
Zendesk Suite
4.4
LiveChat
4.6
Good recommendations?
LiveAgent
5
1.2K
4
459
3
49
2
6
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Supportbench
5
111
4
16
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
4.8
131
5
4
3
2
1
111
16
4
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Pros
Sofia M.
Regulatory Affairs Specialist
Mercy E.
Head, Human Resources and Operations.
Stella U.
Underwriting
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
Cons
Raven L.
Admin
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Calendar Management
- Call Center Management
- Call Scripting
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Forums
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Conversation Archiving
- Conversation Intelligence
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Portal
- Customer Profiles
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Event Triggered Actions
- Feedback Management
- File Management
- Full Text Search
- Gamification
- Generative AI
- Help Desk
- Help Desk Management
- IT Asset Management
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Interface
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- Online Forums
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Search
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Task Progress Tracking
- Team Inbox
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User Management
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Total features124
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Calendar Management
- Call Center Management
- Call Scripting
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Forums
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Conversation Archiving
- Conversation Intelligence
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Portal
- Customer Profiles
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Event Triggered Actions
- Feedback Management
- File Management
- Full Text Search
- Gamification
- Generative AI
- Help Desk
- Help Desk Management
- IT Asset Management
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Interface
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- Online Forums
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Search
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Task Progress Tracking
- Team Inbox
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User Management
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- Azure DevOps
- Customer Portal
- Harvest
- HubSpot CRM
- Jira
- Linear
- LiveChat
- Meta for Business
- Microsoft Teams
- NinjaOne
- RingEX
- Salesforce Sales Cloud
- Slack
- Twitter/X
- Zapier
- Total integrations14
- 3CX
- Azure DevOps
- Customer Portal
- Harvest
- HubSpot CRM
- Jira
- Linear
- LiveChat
- Meta for Business
- Microsoft Teams
- NinjaOne
- RingEX
- Salesforce Sales Cloud
- Slack
- Twitter/X
- Zapier
Alternatives
Explore similar apps
