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Call Center
Page 3

Call Center Software with Customer Experience Management (2026) - Page 3

Last updated: April 2026

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Features

Mobile Access(27)

Call Recording(50)

Real-Time Notifications(34)

Alerts/Notifications(49)

Support Ticket Management(25)

Customer Experience Management

Integrated with

Salesforce Sales Cloud(19)

WordPress(7)

Shopify(12)

Jira(6)

Act!(3)

Pricing model

Free(12)

Open Source(1)

Free Trial(33)

One Time License(2)

Subscription(50)

Devices supported

Mac(26)

iPad(17)

Android(24)

Linux(21)

Web-based(66)

iPhone(22)

Windows(33)

Organization types

Small Business(57)

Non Profit(30)

Large Enterprises(64)

Public Administrations(38)

Freelancers(22)

Mid Size Business(60)

User rating

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66 software options

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Sponsored

Knowlarity

4.0

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Communicate. Collaborate. Accelerate.

Knowlarity is a leading cloud communication company that offers intuitive solutions such as virtual numbers, cloud contact centers, IVR systems, AI-powered speech analytics, chatbots/voicebots, TrueCaller verified business calling, WhatsApp Business API, and more.

Read more about Knowlarity

Users also considered

RapportCMS

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Complete Call Center Solution

RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.

Read more about RapportCMS

Users also considered

Mosaicx

3.8

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Virtual agent and messaging outreach

Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

Read more about Mosaicx

Users also considered

Observe.AI

4.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The Conversation Intelligence Platform for Contact Centers

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance.

Read more about Observe.AI

Users also considered

Hibot

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Conversational AI platform

Hibot is a conversational AI platform that helps businesses manage social network chats from a single platform by connecting all advisors to a single WhatsApp line and sharing conversations equally. Teams will be able to sell more, obtain reports and deliver the best digital experience to customers.

Read more about Hibot

Users also considered

Qfiniti

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Call center workforce management solution

Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, automate employee performance management, handle desktop analytics, and more.

Read more about Qfiniti

Users also considered

Streem

3.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based AI and AR tool for remote support

Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries.

Read more about Streem

Users also considered

Whisbi

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The power of Live Engagement

Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

Read more about Whisbi

Users also considered

assist365 - AI-powered Virtual Assistant

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Listen to the "Real Voice of Customer" with assist365

assist365 offers to automate the entire customer service workflow across both inbound and outbound. Right from Conversational IVR to handling complex queries for various use cases.

Read more about assist365 - AI-powered Virtual Assistant

Users also considered

inspeech

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Extract the wealth hidden in your client’s voice

Transform the valuable information contained in the calls you already have into competitive intelligence, customer satisfaction and new business.

Read more about inspeech

Users also considered

Curious Thing

3.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Voice AI assistants for businesses of all sizes

Voice AI assistants for businesses of all sizes, powered by conversational voice AI technology & OpenAI's ChatGPT.

Read more about Curious Thing

Users also considered

CallVU

(0)

Digital call experience platform for call centers

CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more.

Read more about CallVU

Users also considered

mySQM Customer Service QA

(0)

FCR Insights Software

Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

Read more about mySQM Customer Service QA

Users also considered

mySQM Customer Service QA

(0)

FCR Insights Software

Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

Read more about mySQM Customer Service QA

Users also considered

Flip CX

(0)

Cost-saving automation for inbound calls

Flip's automated CS voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues.

Read more about Flip CX

Users also considered

Personalized Agent Intelligent Routing (PAIR)

(0)

AI-enabled automated call routing software

PAIR Conversations is an automated call routing solution that uses emotion AI and voice data to match customers with the best-suited agents for specific calls. The system leverages behavioral signal processing and NLP algorithms to create optimal customer-agent pairings based on natural human affinity and rapport. This technology helps organizations improve call outcomes, reduce handling time, and enhance customer satisfaction across sales, support, and collection interactions.

Read more about Personalized Agent Intelligent Routing (PAIR)

Users also considered

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