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Streem Logo

Streem

Cloud-based AI and AR tool for remote support

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Streem Pricing, Features, Reviews and Alternatives

Streem product overview

What is Streem?

Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries.

Key benefits of using Streem

Increased first contact resolution.
Reduced costs.
Increased CSAT scores.
Fewer truck rolls.
Decreased customer wait times.
Improved customer experience.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

In Person
Documentation
Live Online
Webinars
Videos

Streem pricing information

Value for money

5.0

/5

3

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Streem features

Functionality

4.3

/5

3

Total features

12

13 categories

Most valued features by users

Reporting & Statistics
Collaboration Tools
Customer Experience Management
Customer Management
Dispatch Management
Job Tracking
Mobile Access
Quotes/Estimates

Functionality contenders

Streem users reviews

Overall Rating

3.7

/5

3

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.33/10
Rating distribution

5

4

3

2

1

1

1

0

1

0

Overall rating contenders

Sh
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Shôn h.

Construction, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My time with Streem

Reviewed 2 years ago

Nothing but positive, the level of support working with the team at Streem has been unbelievable, always on hand to help, and happy to listen help us understand how we can further use Streems functionality

Pros

Ease of use. Having had to deploy Streem out to over 800 people in our organisation, from the highly technical to technophobes, it has been a pleasure to introduce software that simply works, easy to pick up, intuitive and very fast to deploy.

Cons

Really hard to find negatives, getting senior management to understand the value of the software and the customer engagement it delivers.

TA
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Troy A.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool during pandemic

Reviewed a year ago

Absolutely, one of the best things I've ever done for the business! As a business owner, I am not that interested in running around in a truck and quoting jobs all day but it's very easy for me to schedule four or five virtual calls from 5 to 7 and get those knocked out and send a quote to my customers and then all they have to do is hit approve and we just made money without having to go to the customer's house directly, I didn't pay anyone, no gas or wear and tear on the truck, and we are not out there getting or spreading disease.

Pros

I especially like keeping a video on file of our interactions with customers so that I can share this with my employees prior to them going out on the job.

Cons

It doesn't always work 100% of the time for every customer. Some customers are a little apprehensive about clicking on the items that they have to click in order to make the program work from there end.

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Cristal L.

Verified reviewer

Consumer Services, 501-1,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great concept, execution and support need work

Reviewed 4 years ago
Pros

I liked that you were able to keep history of the contact and video sessions, and also that you could take pictures by getting a screenshot

Cons

It feels like one of those software program that isn't at it's prime yet, it's very finicky, would love to see how it works in the future once it's developed more.

Vendor response

Thank you for your feedback, we're excited for you to come back and try our software again as we have made significant improvements. Both our Expert and Customer experiences have been refreshed and we have added an iOS and Android app with advanced AR features, including our OnSIte experience. See it in action https://www.streem.com/get-a-demo

Streem FAQs and common questions

Q. What type of pricing plans does Streem offer?

Streem has the following pricing plans:
Free Trial: Available


Q. Who are the typical users of Streem?

Streem has the following typical customers:
Large Enterprises


Q. What languages does Streem support?

Streem supports the following languages:
English


Q. Does Streem support mobile devices?

Streem supports the following devices:
Android, iPad, iPhone


Q. Does Streem offer an API?

Yes, Streem has an API available for use.


Q. What other apps does Streem integrate with?

Streem integrates with the following applications:
Salesforce Platform


Q. What level of support does Streem offer?

Streem offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Common Streem comparisons

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