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Customer Service
Page 15

Customer Service Software with Multi-Channel Communication (2026) - Page 15

Last updated: April 2026

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Features

Real-Time Notifications(213)

Email Management(239)

Support Ticket Management(266)

Task Management(117)

Customer Database(209)

Multi-Channel Communication

Integrated with

Shopify(85)

Microsoft Outlook(48)

Google Workspace(23)

WooCommerce(41)

Microsoft 365(31)

Pricing model

Free(77)

Open Source(8)

Free Trial(233)

One Time License(6)

Subscription(303)

Devices supported

Mac(165)

iPad(139)

Android(168)

Linux(131)

Web-based(362)

iPhone(158)

Windows(204)

Organization types

Small Business(339)

Non Profit(185)

Large Enterprises(329)

Public Administrations(151)

Freelancers(145)

Mid Size Business(333)

User rating

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363 software options

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Fluten

(0)

Cloud-based solution for customer service.

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Fluten is a cloud-based customer service solution that helps businesses scale their customer service operations with advanced and personalized AI assistants. Its AI assistants can handle a wide range of customer service tasks including call management, appointment booking, multilingual answering, call intelligence, and after-hour call recording.

Laivly

(0)

Conversational AI platform for Contact Centers

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Laivly’s platform, Sidd enabled you to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction.

Kundo

(0)

Customer service management system

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Kundo is a customer service management system that helps businesses create an optimal service mix between assisted and self-service to meet personalized customer service requirements. With centralized case management, an accessible knowledge platform and AI-driven self-service, users can deliver support across multiple communication channels, such as email, live chat, and more.

ConSol CM/AI Assist

(0)

ChatGPT integration, boosting customer service & support

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Harnessing AI capabilities to optimize workflows and boost efficiency in customer service and support operations.

HelpMate

(0)

Customer support platform for growing businesses

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Customer service tool that helps businesses organize incoming messages in a team inbox, manage a knowledge base, and track support tickets on a unified platform.

Lokulus

(0)

Your AI workflow automation partner

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Lokulus' AI-driven workflow automation platform delivers cost effective and personalised customer experiences. The workflows intelligently manage, prioritise and respond to endless customer queries. If it can’t be resolved through automation, it will escalate to the right person.

Visiativ Customer Service

(0)

Customer service software

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Visiativ Customer Service is a web-based software designed to help businesses with real-time interactions across channels, through live chat, email, and phone support. Administrators can gain insights into customer satisfaction levels to identify areas for improvement and optimize customer support strategy.

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Users also considered

etrack1

(0)

For customer centres with passionate customer service manage

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etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

Hubtype

(0)

Achieve automation beyond your expectations.

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Hubtype offers a chatbot platform for automating customer service interactions and communication across multiple digital channels.

Haber Chat

(0)

your go-to platform for managing WhatsApp communications.

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Key features include multi-number management, automated message campaigns, and CRM-level customer tracking. It integrates with over 5000 apps for seamless customization. Enjoy real-time analytics, quick replies, and team collaboration, all in one place. Plus, you can start with a free trial!

SparrowDesk

(0)

AI driven helpdesk for customer support

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SparrowDesk is an AI-first helpdesk software designed for modern customer support teams. The platform features AI agents that automatically resolve customer queries, an omnichannel inbox for centralized conversation management, and an AI copilot that assists agents with instant summaries and reply suggestions.

Kreechat

(0)

Unified inbox for messaging app customer support

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Kreechat connects your business to the platforms your customers actually use: WhatsApp, Telegram, Messenger, Viber.
With Kreechat, all messages land in a single, unified inbox, making it easy for your customer support team to manage communication efficiently and never miss an inquiry.

FyneDesk

(0)

AI-powered ticketing system for support teams

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FyneDesk is a help desk and ticketing platform that tracks and manages requests from customers, clients, employees, and partners. The software features AI-powered ticket summarization, automated reply suggestions, smart ticket routing, custom fields, bulk actions, and a self-service client portal. It includes a knowledge base, email-to-ticket conversion, asset management, real-time reporting and analytics, webhooks, and workflow automations.