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Customer Service Software with Multi-Channel Communication (2026) - Page 13

Last updated: April 2026

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363 software options

Brand Embassy logo

Social Customer Service Software

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Digital Customer Service Platform

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Glia logo

Personalized live customer experience & engagement

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Glia is an omnichannel customer engagement platform that enables companies to identify, communicate, & engage with their website visitors.

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Enreach Omnichannel logo

Cloud contact center software for support

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Enreach Omnichannel is a cloud-based contact center software that enables agents to manage customer interactions across multiple channels, including phone calls, chat, WhatsApp, email, and SMS from a single platform. The solution features artificial intelligence capabilities for automated query resolution, smart routing to direct conversations to appropriate agents, and integration with major CRM systems.

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Treasure Data Suite logo

Customer data platform

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Treasure Data helps enterprises use all of their customer data to improve campaign performance, achieve operational efficiency, and drive business value with connected customer experiences.

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Epicor Service CRM logo

Cloud-based service CRM solution

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Epicor Service CRM is a cloud-based solution that helps you manage your customer relationships from quote to sale, from service to delivery, and beyond.

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BoldDesk logo

Customer Service Software, Help Desk Software.

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BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

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DVSAnalytics Workforce Optimization logo

Improve Your Contact Center Customer Experience

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Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.

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Botmaker logo

A chatbot platform that automates customer service

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Botmaker is an intelligent chatbot platform focused on automating sales processes, through which companies can manage the use of bots, make them experts on specific topics and service flows, and respond to thousands of customer messages simultaneously.

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Turf logo

The customer self-service platform for SaaS.

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Turf is a customer self-service platform that allows SaaS businesses to create one single meet point with community forums, knowledge bases, help centers, feature requesting & bug reporting, an academy, technical documentation, roadmaps, changelogs, customer feedback management, and more.

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sqanit logo

Connecting After Sales.

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Sqanit connects products to app-free support — modular, embedded, and built to simplify service for complex consumer goods.

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Attendo logo

What your ERP is missing

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Attendo is a cloud-based customer service platform that integrates help desk, support ticketing, CRM, and maintenance management. It connects seamlessly with your existing ERP, VoIP, email, and social media for a unified experience.

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DevRev logo

DevRev OneCRM, purpose-built for technology companies

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DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. It helps individuals bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most and creating a company-wide culture of product and customer-centricity.

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Lost Returns logo

Lost and found software with customer notifications

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Lost Returns is a web-based lost and found software designed to help businesses and individuals streamline reverse logistics of lost properties. It lets teams recover lost items and return them safely to their owners.

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House-on-the-Hill logo

The Service Desk Solution on-premise or in the Cloud!

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SupportDesk is an ITIL Support Management and Help Desk App.
Incident, Problem, Change Management, Asset Management, Knowledgebase.
SupportDesk is available both in the Cloud and On-Premises.

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Trring Me logo

Cloud-based communication management platform

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We'll enable you to smartly categorize your customer chats to provide personalized and targetted information to all groups and stakeholders, a Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more.

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Infoset logo

Omnichannel customer service platform

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Infoset is a omnichannel customer service platform, allowing users to manage calls, emails, social media, and more.

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Vocalcom Salesforce Edition logo

Contact center solution native in Salesforce

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Vocalcom Salesforce Edition is a cloud-based contact center software offering a user-friendly CRM solution that allows users to connect with customers more easily and effectively.

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ChatLingual logo

Multilingual customer support software

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ChatLingual is a multilingual contact centre solution that supports customer interactions in multiple languages in real-time across chat, email, SMS, and social channels.

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ServiceWRK logo

Cloud-based solution for field service operations.

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ServiceWRK is a cloud-based solution that helps streamline field service management via service tickets. The platform helps optimize the ticket creation and assignment process, from logging customer queries as tickets to assigning them to field engineers based on availability or expertise. Additionally, it also provides an OTP-based satisfactory acceptance from customers to ensure that tickets are resolved and closed.

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Corenio logo

"Corenio: Streamlining SME Operations Effortlessly"

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Elevate your SME with Corenio: A comprehensive suite for seamless order, inventory, and shipping management. Optimize operations, boost efficiency, and drive growth. Discover the power of integration and scalability. Transform your business with Corenio today!

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Akio.CX logo
(0)

Multi-channel customer relations management platform

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Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

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Agent.ai logo
(0)

Artificial Intelligence Customer Service

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Agent.ai provides businesses with the tools to automate their customer service using an artificial intelligence multi-channel chatbot

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Office24by7 logo
(0)

All-in-One Office Automation Solutions

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Office24by7 Customer Service software helps support teams manage inquiries, track interactions, and resolve issues faster using built-in telephony, omnichannel messaging, and automation. It improves coordination, service consistency, and overall customer experience.

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ThinkOwl logo
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A complete AI solution for all your customer support needs.

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Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation.

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BOTNATION AI logo
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Artificial intelligence (AI)-based chatbot creation platform

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BOTNATION AI is a cloud-based conversational AI solution designed to help businesses launch and manage chatbots for websites and Facebook pages. With the keyword recommendation engine, users can search and analyze keywords and phrases from customer interactions across multiple advertising campaigns.

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