getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Service Software with Multi channel communication - Page 10

Last updated: May 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

371 software options

DeepConverse logo

The complete customer support automation platform

learn more
DeepConverse helps businesses automate and scale their customer conversations.

Read more about DeepConverse

Users also considered
Oracle Service logo

Web, Social & Contact Center

learn more
Oracle Service is an enterprise-scale suite of customer service and contact center software to improve the customer experience across all channels. Oracle Service is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services.

Read more about Oracle Service

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Sunrise ITSM logo

Revolutionise your ITSM with our service desk software.

learn more
With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

Read more about Sunrise ITSM

Users also considered
Spotler Engage logo

Social media management for customer service & engagement

learn more
OBI Engage is a cloud-based solution, which helps businesses automate processes related to customer support and social media management across digital channels to increase customer engagement. It lets users monitor social mentions across the web & take action to improve brand loyalty.

Read more about Spotler Engage

Users also considered
charles logo

Web-based conversational commerce suite for consumer brands

learn more
charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Read more about charles

Users also considered
Luware Nimbus logo

AI-powered contact center for Microsoft Teams.

learn more
Luware Nimbus is a Microsoft-certified, Teams-native CX solution that unifies communication, workflows, and interactions in one hub.

Read more about Luware Nimbus

Users also considered
Broadcaster BOT logo

Connect the world with your company.

learn more
BroadcasterBot, the business platform for conversing with your customers through various communication channels from a single tool with multiple artificial intelligence-powered bots and agents, integrating WhatsApp Business, Facebook Messenger, Google Business Chat, and RCS channels.

Read more about Broadcaster BOT

Users also considered
WeKall logo

Cloud-based contact center and telephony AI software

learn more
WeKall is a cloud-based telephony software that helps businesses handle team communications, generate phone log reports, and configure call campaigns on a unified platform.

Read more about WeKall

Users also considered
Daktela logo

Call Centre Software for all Business

learn more
Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks.

Read more about Daktela

Users also considered
SpiceX logo

Integration Platform as a Service for contact centers

learn more
SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

Read more about SpiceX

Users also considered
ChatLingual logo

Multilingual customer support software

learn more
ChatLingual is a multilingual contact centre solution that supports customer interactions in multiple languages in real-time across chat, email, SMS, and social channels.

Read more about ChatLingual

Users also considered
Infoset logo

Omnichannel customer service platform

learn more
Infoset is a omnichannel customer service platform, allowing users to manage calls, emails, social media, and more.

Read more about Infoset

Users also considered
ServiceWRK logo

Cloud-based solution for field service operations.

learn more
ServiceWRK is a cloud-based solution that helps streamline field service management via service tickets. The platform helps optimize the ticket creation and assignment process, from logging customer queries as tickets to assigning them to field engineers based on availability or expertise. Additionally, it also provides an OTP-based satisfactory acceptance from customers to ensure that tickets are resolved and closed.

Read more about ServiceWRK

Users also considered
Intellicon logo

AI-powered omnichannel contact center platform

learn more
Intellicon is an omnichannel contact center solution that integrates voice, email, chat, WhatsApp, and social media channels into a unified platform. The software features AI-powered chatbots, virtual agents, sentiment analysis, and quality assurance tools for automated customer interactions. It includes CRM capabilities, helpdesk management, automatic call distribution, and telephony integration for managing inbound and outbound communications across multiple industries.

Read more about Intellicon

Users also considered
Vocalcom Salesforce Edition logo

Contact center solution native in Salesforce

learn more
Vocalcom Salesforce Edition is a cloud-based contact center software offering a user-friendly CRM solution that allows users to connect with customers more easily and effectively.

Read more about Vocalcom Salesforce Edition

Users also considered
Startly logo

Your Service Organization Streamlined with Startly

learn more
Startly is an all-in-one, fully integrated IT Service Management and Professional Services Automation platform. It will help your company track time and expense, manage projects, help desk, ticketing, change and asset management, and enforce organizational governance policies.

Read more about Startly

Users also considered
Dowork.ai logo

Estimate, track, and deliver projects with Dowork.ai.

learn more
Dowork.ai is a project estimation and tracking software that helps project teams estimate projects, providing full control over project phases, tasks, and resources. The solution makes it possible to share initial project estimates with external stakeholders and re-estimate if needed.

Read more about Dowork.ai

Users also considered
Sharpen logo

Happy Agents. Happy Customers.

learn more
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.

Read more about Sharpen

Users also considered
NFON Contact Center logo

AI-enabled solution for omnichannel customer support.

learn more
NFON Contact Center is an AI-driven platform that unifies all communication channels—voice, email, web chat, social media, SMS, WhatsApp, and Microsoft Teams*—into one intuitive hub for fast, personalised customer support.

Read more about NFON Contact Center

Users also considered
Certainly logo

Certainly is a powerful Conversational AI Chatbot builder

learn more
The Certainly Platform is easy to use and not require any coding; our bots are multi-lingual and multi-channel. The Platform allows any company, in any industry, to effortlessly build and launch a Conversational AI chatbot to deliver exceptional User Experiences.

Read more about Certainly

Users also considered
Aimylogic logo

A visual builder to create AI-powered text and voice bots

learn more
A drag-and-drop smart bot builder platform to create chatbots, AI-powered calls, and actions for voice assistants that understand intents.

Read more about Aimylogic

Users also considered
Insightly Service logo

Insightly Service

learn more
Service is the newest addition to the Insightly unified suite of customer relationship management applications.

Read more about Insightly Service

Users also considered
Intermedia Contact Center logo

Wherever, Whenever Customer Engagement

learn more
Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.

Read more about Intermedia Contact Center

Users also considered
iAdvize logo

Cloud-based AI sales associate for eCommerce businesses

learn more
iAdvize Copilot™ is a customer service software and AI shopping assistant that helps retailers provide personalized e-commerce experiences, improve product discovery, and increase conversion rates.

Read more about iAdvize

Users also considered