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Help Desk Software with SMS Messaging (2026) - Page 2

Last updated: April 2026

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35 software options

Confides logo

Cloud-based unified messaging platform

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IncognitoDesk is a cloud-based platform that provides businesses with a single web interface for all their messaging app accounts, which allows them to handle customers' queries on a unified location. Supervisors can view and respond to messages, organize them in folders, and annotate chats using a full keyboard.

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Inxide logo

Omnichannel Conversational AI Platform developed by Increso

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Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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Kiamo logo

Centralized & Aumented Customer Relationship

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Kiamo is a Cloud omnichannel solution for Contact centers

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IBI-aws logo

Service desk user information system

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IBI-aws is a knowledge search system that centralizes customer information in your service desk and makes it usable in a secure environment. Users can compare external customer contacts with the corresponding company data and thus answer specific inquiries directly. With IBI-aws, queries can be extended to advanced search to see what customers have used or to show what they need.

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Velaro logo

Driving business success through every conversation.

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Support customers from one platform with AI chatbots for self-help, live chat for real-time assistance, and automations to keep requests moving. Manage every case from start to finish without switching tools, so customers get faster resolutions and consistent service every time.

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AppBase DCM & BPM Platform logo

AI supported low-code platform for case management solutions

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Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.

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Omnicus logo

Make The Contact Center Your Competitive Advantage

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Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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SOGEDES.X logo
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Cloud-based omnichannel call and contact center solution

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SOGEDES.X is an omnichannel cloud solution for inbound, outbound, and blended contact centers. The solution enables companies to inspire customers across channels and to manage customer relationships easily and effectively.

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Akio.CX logo
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Multi-channel customer relations management platform

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Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

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