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Omnicus

Make The Contact Center Your Competitive Advantage

Omnicus - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Omnicus?

Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection. Omnicus also facilitates third-party integration with various applications and helps track all communication history with customers.

Benefits of using Omnicus

Omnicus provides solutions for B2C companies that want to support, engage and retain their customers. Our platform manages voice, web chat, email, social media and SMS interactions in a unified UI.

Starting from

500

Per month

Alternatives with better value for money

Omnicus's features

Features rating:

4.5

(2)

Access Controls/Permissions

(0)

Activity Dashboard

(0)

Activity Tracking

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Automated Routing

(0)

Automatic Call Distribution

(0)

Autoresponders

(0)

Blended Call Center

(0)

Call Center Management

(0)

Call Logging

(0)

Call Monitoring

(0)

Call Recording

(0)

Call Reporting

(0)

Call Routing

(0)

Call Tracking

(0)

Call Transfer

(0)

Callback Scheduling

(0)

Caller ID

(0)

Canned Responses

(0)

Chat Transcript

(0)

Chat/Messaging

(0)

Computer Telephony Integration

(0)

Contact Database

(0)

Contact Management

(0)

Customer Database

(0)

Customer History

(0)

Customizable Branding

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Data Import/Export

(0)

Drag & Drop

(0)

Email Management

(0)

Email Templates

(0)

Engagement Tracking

(0)

File Sharing

(0)

Inbound Call Center

(0)

Inbox Management

(0)

Interaction Tracking

(0)

IVR

(0)

Knowledge Base Management

(0)

Live Chat

(0)

Macros/Templated Responses

(0)

Mobile Access

(0)

Monitoring

(0)

Multi-Channel Communication

(0)

Performance Metrics

(0)

Phone Key Input

(0)

Queue Management

(0)

Real-Time Analytics

(0)

Real-Time Chat

(0)

Real-time Consumer-facing Chat

(0)

Real-Time Data

(0)

Real-Time Monitoring

(0)

Real-Time Notifications

(0)

Real-Time Reporting

(0)

Real-Time Updates

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Service Level Agreement (SLA) Management

(0)

SIP Trunking

(0)

SMS Messaging

(0)

Social Media Integration

(0)

Support Ticket Management

(0)

Tagging

(0)

Text to Speech

(0)

Third-Party Integrations

(0)

Transcripts/Chat History

(0)

Transfers/Routing

(0)

Virtual Assistant

(0)

Voice Mail

(0)

VoIP

(0)

VoIP Connection

(0)

Omnicus alternatives

Omnicus

4.5

(2)

Starting from

500

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

5.0

Customer Support

5.0

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

JustCall

4.2

(213)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.2

Customer Support

4.2

Convoso

4.5

(332)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.5

Omnicus pricing

Value for money:

5.0

Starting from

500

Per month

Usage Based

Pricing details

Subscription

Free trial

Free plan

Pricing range

Omnicus support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Chat

Training options

In Person

Live Online

Documentation

Omnicus reviews

Overall rating

4.5

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.5/10

Rating distribution

Omnicus FAQs

Q. What type of pricing plans does Omnicus offer?

Omnicus has the following pricing plans:
Starting from: $500.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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