Velaro Pricing, Features, Reviews & Comparison of Alternatives

Velaro

Enterprise live chat software

4.17/5 (3 reviews)

Velaro overview

Velaro is a secure website live chat system that offers enterprises a single and centralized platform from which to manage customer service and sales performance. Incorporating automated chat invitations, real-time tracking, customizable surveys, workflow and queue-based routing as well as ad hoc reporting and social network integration, Velaro aims to provide users with a powerful yet simple live help solution.

To enhance customer service and engagement processes, Velaro equips users with click-to-chat windows, customizable calls to action, a 360-degree view of customers and shared canned messages. Moreover, users can view historical data, access individual visitor history and employ advanced geo-targeting to reveal exact visitor locations and facilitate effective marketing, support and business intelligence. Users can also manage workflows and routing with agent scheduling tools and skill-based, queue-based and chat routing options.

From the Velaro dashboard, users have quick access to real-time sales performance metrics, data-rich widgets and event-based newsfeeds. By tracking metrics such as shopping cart abandonment, total deal size or support time, users can gather actionable insight easily and manage teams and workflows effectively. Users can also analyze business performance as well as track sales and conversions with Velaro’s robust, configurable reporting technology. To improve performance management operations, Velaro enables users to coach new employees via chat shadowing, review and annotate live chat transcripts and perform A/B canned response tests.
www.velaro.com

Pricing

Starting from
$64.95/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Velaro screenshot: Create custom surveysWhy Choose Velaro Live Chat?Velaro screenshot: Shared canned messagesVelaro screenshot: Monitor current activity from the Velaro dashboardVelaro screenshot: Schedule reportsVelaro screenshot: Determine role-based permissionsVelaro screenshot: View previous chats & survey submissionsVelaro screenshot: Track visitor activity in real time

Velaro reviews

Excellent
2

Very good
0
Average
1

Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  3.0
  4.0
  5.0
  4.2
Scott Markman

reliable way to interact with cusomters

Reviewed 2015-08-28
Review Source: Software Advice

Pros
Velaro is “easy to use” because the interface is use friendly and doesn’t require a lot of training to understand the interface. Our customer service reps quickly learned the system and started interacting with shoppers after implementation. With Velaro live chat, there isn’t the barrier of the shopper having to call in or send an email and wait for a response. Velaro, also, has a great reporting system. We are able to tell successes of our reps and areas where we need to improve. It's a great low cost solution for a Magento Live Chat Extension. We were able to create branding & set up Velaro in time for holiday quickly. It only took us 3 days to implement and design the product for our website.

Cons
There are so many features and customizations that Velaro can seem overwhelming at first. I would really suggest an online training session with a support person. Product was installed and had a few bugs at first. These were quickly addressed by Velaro and we have found both functionality and support exceptional

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zach Hodges

Good for just the basics

Used weekly for 1-2 years
Reviewed 2018-06-12
Review Source: Capterra

Pros
When the system works, it does a good job for getting basic chat functions done on our website with our customer service team.

Cons
Our Tech team has not had a good time implementing the system on our site, so we are not always able to fully utilize the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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jeff mason

Live Chat Software That Converts Website Visitors To Sales

Reviewed 2015-05-29
Review Source: Capterra

Easy to use product that is a great tool for converting website visitors to sales leads and ultimately to closed deals. It's got great reporting, automated triggers for proactive chat invites, and great support that really appear to care that you get the most from the software.

Rating breakdown

Ease of use
Customer support

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Velaro pricing

Starting from
$64.95/month
Pricing options
Free trial
Subscription
View Pricing Plans

Velaro offers 4 price plans:
Small business: $64.95 per user / month
Professional: $149.95 per user / month
Enterprise: To receive a custom price, contact Velaro directly.

Velaro features

Activity Dashboard
Chat
Customizable Branding
Knowledge Base Management
Real Time Monitoring
Social Media Integration
Surveys & Feedback
Workflow Management

API (185 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Contact History (73 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Reporting & Statistics (107 other apps)
Support Ticket Management (66 other apps)
Third Party Integration (112 other apps)

Additional information for Velaro

Key features of Velaro

  • Proactive invitations
  • Shortcut messages
  • GeoTargeting
  • Click-to-chat
  • Call routing
  • Call recording
  • Call monitoring
  • Call reporting
  • Call tracking
  • Call analysis
  • Customer history
  • Contract management
  • Live chat
  • Survey management
  • Surveys & feedback
  • Customizable branding
  • Social media integration
  • File transfer
  • Role-based permissions
  • Agent scheduling
  • Visitor tracking
  • Real time monitoring
  • Real time analytics
  • Real time data
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Activity dashboard
  • History tracking
  • Location tracking
  • Routing options
  • Configurable workflow
  • Workflow management
  • Activity monitoring
  • Activity tracking
  • Training management
  • Queue engine
  • Ratings & reviews
  • Review fields
  • A/B canned response testing
  • Ad hoc reporting
  • Customizable reporting
  • Search functionality
  • Content filtering
  • Conversion tracking
  • Sales tracking
  • SSL security
  • Data encryption
  • Scheduled reporting
  • eCommerce cart integration
  • Call transfer
  • Knowledge database
  • Visitor targeting
View All Features

Benefits

Velaro includes comprehensive reporting tools, affording users valuable and actionable insight into customer service and sales performance.
Velaro employs real-time visitor tracking technology, enabling users to access current and comprehensive information on website visitors instantly.
Users can listen in on any live chats, providing supervisors or managers with an effective device to train and improve new hires.
Velaro incorporates proactive chat requests, allowing agents to send personalized invitations to visitors directly.
Velaro can auto-route and queue chats based on defined rules and algorithms, distributing chats between agents quickly and efficiently.