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ITSM
Audit trail

Top Rated ITSM Software with Audit trail - Page 4

Last updated: October 2026

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Audit Trail

Help Desk Management

Asset Tracking

Incident Management

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Zapier

PagerDuty

Microsoft Azure

Freshdesk

ServiceNow

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92 software options

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JIRA Service Management

4.5

(779)

444

270

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

ChangeGear

4.0

(51)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Comprehensive change and service management.

ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

N-sight RMM

4.3

(203)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based remote monitoring and management platform

N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

Autotask PSA

4.2

(156)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT Business Management Software Platform

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

N-central

4.2

(253)

108

107

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

On-premise and hosted RMM software for MSPs

N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

Kaseya VSA

4.1

(207)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT systems management software for internal IT and MSPs

Manage all of IT from a single integrated console with Kaseya VSA. Includes automated discovery and management of hardware, software, and systems inventory.

ConnectWise PSA

4.1

(283)

115

108

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

PSA tool designed for as-a-service businesses

ConnectWise Manage automation gives you the power to implement processes that help make sure your team is working as efficiently as possible.

BYKT

(0)

AI-powered IT service management platform

BYKT is an AI-powered IT Service Management solution that combines Bayesian inference for diagnosing issues with Kepner-Tregoe methodology for structured investigations. The system features a Cognitive UX interface that understands natural language, eliminating the need for complex menus while providing intelligent classification and a visual workflow builder for creating diagnostic templates.

Navvia

(0)

Business process management solution

Navvia Process Modeling Software provides process modeling and documentation tools to assess, design, and govern IT and business processes. Navvia supports quick and cost-effective design of workflows, user stories, and requirements to drive automation and digital transformation. The software includes process repository features for securely organizing and sharing processes across an organization.

root9

(0)

Alert Management, On-Call, and ITSM that learns as you work.

root9 is a modern IT Operations platform that unifies alert management, on-call, and ITSM for IT Ops, NOC, SRE, and DevOps teams. It builds operational identity from real activity instead of a CMDB, and AI agents assist on every record with the evidence shown. Built to learn, not to be taught.

sDesk

(0)

Cloud-based IT Service Platform

sDesk is an IT service management software that includes features like managing incidents, requests, changes, problems and major incidents through its cloud platform. The software also has a security operations centre that ensures cybersecurity threats are not overlooked by providing threat bulletins from sources like the National Cyber Security Centre.

ticketflow

(0)

ITSM & helpdesk tool for incident management

TicketFlow is an IT service management platform centralizing incident management, support tickets, change requests, and SLA analytics. Features include automatic ticket creation from emails, file attachment previews for formats like PDFs, customizable ticket statuses, multi-client support with separate data, automated routing rules, real-time analytics, and configurable user roles and permissions.

WorkVerge ITSM

(0)

Helpion

(0)

Cloud-based software designed to optimize IT operations

Helpion is a service management software designed to optimize IT operations through workflow automation and resource management. It features four integrated modules: Ticket Management for issue tracking, Asset Management for inventory, Change Management for IT modifications, and Knowledge Base for information sharing. Helpion integrates with existing tools and offers customizable workflows to meet specific organizational needs.

ISMSVision

(0)

TACO

(0)

Auditing Policy Monitoring Tool

TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

Yuuli

(0)