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Top Rated ITSM Software with Audit trail - Page 3

Last updated: August 2026

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88 software options

Jetdocs logo

Collaborative ticketing workflows for your internal teams

Collaborative ticketing and workflow solution that integrates with Microsoft Teams and Slack. IT, Ops and other internal teams leverage Jetdocs to handle tickets, issues, requests and approvals that involve multiple teams.

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Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

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VIZOR IT Asset Management logo

ITIL Certified IT Service and Asset Management Solution

VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

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Deepser logo

Service Management without complexity.

Deepser is the only 100% Italian ITSM platform with native AI. Built around ITIL best practices, it streamlines service management, automates workflows and helps organizations improve efficiency, governance and user satisfaction across the business.

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OpsGenie logo

Modern IT incident management and response solution

Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action.

Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

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IT Care Center logo

IT service management solution

IT Care Center (ITCC) is an ITIL-aligned IT service management platform that combines automation, real-time insights, and the APEX low-code platform for custom workflows and integrations, simplifying and scaling IT operations for enterprises.

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Request Tracker logo

The system you need to track the tasks you can't forget.

Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.

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SimplyDesk logo

Simple, Complete & Reliable

Streamline IT services with multichannel ticketing, SLAs, service catalog, knowledge base, and asset integration. SimplyDesk helps you manage incidents and requests efficiently. Scalable, user-friendly, and available in SaaS or on-premise.

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Pipefy logo

Cloud-based and AI-powered process orchestration platform

Pipefy is a business process orchestration and automation platform that enables teams to digitize workflows using AI agents and no-code tools. The platform features customizable workflow builders, pre-built AI agents for various departments, and integration capabilities with enterprise messaging systems like WhatsApp, Teams, and Slack. It includes process management tools, custom forms and portals, analytics dashboards, and enterprise-grade security with regulatory compliance features.

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Atomicwork logo

Building the AI workforce for IT.

Atomicwork is the AI workforce platform for modern IT teams. Deploy and govern AI coworkers across IT, HR, Finance, and Legal with full ITSM and ESM capabilities, 100+ integrations, and enterprise-grade security built in.

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Wolken ServiceDesk logo

Cloud-based customer service management platform

Wolken ServiceDesk is a cloud-based software designed to help businesses streamline service management, incident tracking, and change management operations. It enables employees to interact with customers and vendors, raise service requests, and automatically route tickets to appropriate agents.

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Issuetrak logo

Issue tracking and workflow automation platform

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

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Sunrise ITSM logo

Revolutionise your ITSM with our service desk software.

With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

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AssetSonar logo

Connected IT operations, built for control.

AssetSonar helps IT teams deliver faster, smarter service by connecting tickets, SLAs, automation, self-service, and AI with real asset context.

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Summit logo

The future of IT service management begins with AI.

ITIL 2011 certified, enterprise class, intelligent solution leveraging Mobility, Analytics & Automation to help CIOs and Service Providers improve IT Operations

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C2 logo

The ultimate ITSM platform

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

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iTOP logo

Cloud based visitor management solution

iTOP is a cloud-based configuration management database (CMDB) platform that helps manage IT assets and incidents, handle downtime, and optimize the efficiency of the support team. It also helps manage multi-client environments and streamline collaboration across departments.

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Alemba Service Manager logo

ASM automates your ITSM with a no code workflow engine

Alemba Service Manager's ITSM platform automates and streamlines IT service delivery, offering incident management, a service catalog, and analytics to enhance efficiency, user satisfaction, and align IT operations with business objectives.

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ky2help logo

IT service management software

ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.

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HappyFox Help Desk logo

AI-powered help desk and ticketing software

Support IT service management (ITSM) with structured request forms, automated routing, priorities, SLAs, tasks, private notes, knowledge bases, self-service portals, reporting, and integrations with Jira, Slack, Microsoft Teams, Okta, and Lansweeper.

Read more about HappyFox Help Desk

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Infraon IMS logo

Unified infrastructure monitoring software

Infraon IMS boosts IT performance with real-time monitoring, analytics, automation, and compliance for seamless, efficient operations.
Opting for Infraon IMS/ITIM means simplifying, modernizing, and automating IT infrastructure management, enhancing user experiences, and ensuring compliance.

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Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud is designed with the needs of ITSM in mind. Make IT’s job easier, and empower it to innovate and move the company forward.

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TOPdesk logo

The service management platform that makes service happen

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

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ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.

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JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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