getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

ITSM Software with Customizable Reports (2026) - Page 3

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

124 software options

HaloITSM logo

ITSM solution for managing incidents & assets

learn more
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

Read more about HaloITSM

Users also considered
Motadata ServiceOps logo

IT service management platform to adopt digital changes

learn more
Motadata ServiceOps is an ITSM platform that can streamline business processes and provide complete enterprise service management.

Read more about Motadata ServiceOps

Users also considered
OnPage Incident Management System logo

Never miss a critical alert.

learn more
With its distinctive alert-until-read technology, OnPage is the top Secure Incident Management System on the market.

Read more about OnPage Incident Management System

Users also considered
EcholoN logo

Helpdesk software for managing customer service processes

learn more
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.

Read more about EcholoN

Users also considered
Deskpro logo

Customer service software you can depend on

learn more
ITSM software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

Read more about Deskpro

Users also considered
AssetSonar logo

IT Asset Management Software

learn more
Cross-referencing items with tickets is a burden that keeps on stacking. Lose the stress by bringing your items and issues to one place. Try It For Free!

Read more about AssetSonar

Users also considered
GLPI logo

GLPI is an IT Service Management software.

learn more
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

Read more about GLPI

Users also considered
Hornbill logo

Workflow automation software for service, IT & HR teams

learn more
Hornbill is a workflow automation software that helps IT, human resources, customer services, and security teams collaborate on projects, manage tasks, store data, and more. It allows team members to create, organize, and manage shared inboxes to facilitate internal and external communication.

Read more about Hornbill

Users also considered
ALVAO Asset Management logo

IT Asset Management Software for Microsoft 365

learn more
ALVAO IT Asset Management (ITAM) gives organizations full lifecycle visibility and control of IT hardware and software, cutting down manual work with an intuitive tree-structured interface.

Read more about ALVAO Asset Management

Users also considered
Xurrent logo

Service Management for the Modern Enterprise

learn more
Xurrent ITSM unifies ITSM, ESM, and ITOM on one platform with Sera AI and a native virtual agent included by default. Go live in about 5 weeks. Auto classify and route tickets, generate knowledge, and orchestrate workflows with low code. Secure, scalable, and easy to use.

Read more about Xurrent

Users also considered
Inserve logo

100% Dutch Servicedesk software

learn more
Inserve is online helpdesk software for managing the support department of MSP's and Agencies.

Read more about Inserve

Users also considered
ALVAO Service Desk logo

AI-powered ITSM solution designed for Microsoft 365

learn more
ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

Read more about ALVAO Service Desk

Users also considered
Mint Service Desk logo

IT service desk and asset management solution

learn more
Mint Service Desk is a an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

Read more about Mint Service Desk

Users also considered
Faddom logo

Real-time dependency mapping made easy.

learn more
Enhance ITSM workflows with real-time topology views for faster incident resolution and safer changes.

Read more about Faddom

Users also considered
ServoDesk logo

Help Desk, ITSM, Service and Support management for SMBs

learn more
Simplisys ServoDesk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.

Read more about ServoDesk

Users also considered
Canfigure logo

Modular ITSM and ITAM solution based on ITIL principles

learn more
Flexible Customer - Product - SLA relationships. Template-based workflow with integrated Change Management.

Read more about Canfigure

Users also considered
vScope logo

Effortless IT Reporting. Everything in one place.

learn more
vScope is an IT asset management tool that automatically inventories and creates an overview of an organization’s IT information. With vScope IT departments can create powerful reports and analyzes which will ensure a stable and cost efficient delivery of IT.

Read more about vScope

Users also considered
Summit logo

The future of IT service management begins with AI.

learn more
ITIL 2011 certified, enterprise class, intelligent solution leveraging Mobility, Analytics & Automation to help CIOs and Service Providers improve IT Operations

Read more about Summit

Users also considered
Tiflux logo

System for the management of ticket flows and attendance

learn more
Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

Read more about Tiflux

Users also considered
i-Vertix logo

IT infrastructure management software

learn more
i-Vertix is a cloud-based IT infrastructure management software that helps business with their day to day IT responsibilities.

Read more about i-Vertix

Users also considered
ProProfs Help Desk logo

Help desk and ticketing solution for customer service

learn more
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues.

Read more about ProProfs Help Desk

Users also considered
Infraon IMS logo

Unified infrastructure monitoring software

learn more
Infraon IMS boosts IT performance with real-time monitoring, analytics, automation, and compliance for seamless, efficient operations.
Opting for Infraon IMS/ITIM means simplifying, modernizing, and automating IT infrastructure management, enhancing user experiences, and ensuring compliance.

Read more about Infraon IMS

Users also considered
Tempo Capacity Planner logo

Resource planning and workforce optimization

learn more
Lean, visual resource planning solution empowering businesses to optimize workforce operations and achieve sustainable growth. Capacity Planner by Tempo is for any industry professionals that need to schedule, monitor, and report on resources and projects.

Read more about Tempo Capacity Planner

Users also considered
Virima logo

Intelligent CMDB automation and complete IT asset management

learn more
Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

Read more about Virima

Users also considered
ky2help logo

IT service management software

learn more
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.

Read more about ky2help

Users also considered