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Deskpro

Customer service software you can depend on

Last updated: November 2024

Deskpro - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Deskpro?

Deskpro is a multilingual help desk and customer service app for all business sizes and industries. The app offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities. Deskpro can be used to convert emails and webforms to tickets and organize these using custom fields, macros, labels, grouping and flags. The app can then be used to prioritize and manage these tickets through triggered actions, bulk actions, and quick replies. A searchable ticket log keeps track of all ticket activity and agents can leave notes and attachments on tickets.

Deskpro offers complete agent collaboration through an agent chat tool and the ability to assign and share tasks. Your helpdesk can be fully customized to suit your brand by adding your own headers, footers, color scheme and logo. Deskpro also acts as a CRM with user profile popup pages, interaction history, user groups and downloadable vCards. The app comes with out-of-the-box reports for understanding trends, customer satisfaction and agent performance. You can also build your own reports to match your KPIs.

Benefits of using Deskpro

Ticket & email management: Deskpro offers a complete set of ticket management features. These include: email to ticket conversion, custom fields, agent ticket notes, ticket action triggers, ticket escalations, ticket log and search, ticket macros and mass actions, drag-and-drop attachment, ticket tasks, labels, ticket filters, ticket merge, ticket flags, quick grouping, customizable and table views, and more.

Self-Service: Create a customer knowledgebase complete with categories, comments, search, revision history, search engine optimization, content validation, glossary, related content and more.

Feedback Tool: This offers your customers a platform to make suggestions, report bug issues, and rank their favorite features, products and services.

Integrations: Deskpro authenticates against LDAP / Active Directory, any mySQL database, any msSQL database and a range of 3rd party apps.

Advanced Reporting: Deskpro generates reports on your business performance overview, trends, agent activity, agent hours, customer feedback. You can also create your own reports

Collaboration: Agents can work together using chat, ticket notes, by assigning tasks and shared triggers, quick responses and macros.

Starting from

/user

Per month

Alternatives with better value for money

Deskpro's key features

Most critical features, based on insights from Deskpro users:

Reporting/Analytics

3.5

(2)

IT Asset Management

5.0

(1)

Multi-Channel Communication

5.0

(1)

Email Management

3.5

(2)

Call Center Management

5.0

(1)

All Deskpro features

Features rating:

4.5

(38)

Knowledge Base Management

4.0

(2)

Workflow Management

5.0

(1)

WYSIWYG Editor

(0)

Reporting & Statistics

(0)

Release Management

(0)

Real-Time Reporting

(0)

Real-Time Notifications

5.0

(1)

Real-Time Monitoring

(0)

Real-Time Data

(0)

Real-time Consumer-facing Chat

(0)

Real-Time Chat

(0)

Real-Time Analytics

(0)

Queue Management

4.0

(1)

Project Management

(0)

Problem Management

(0)

Proactive Chat

(0)

Prioritization

(0)

Pre-built Templates

(0)

Performance Metrics

(0)

Online Forums

(0)

Offline Form

(0)

Multi-Language

(0)

Mobile Interface

(0)

Mobile Alerts

(0)

Mobile Access

(0)

Macros/Templated Responses

(0)

Live Chat

5.0

(1)

Lead Management

(0)

Knowledge Management

(0)

Wiki

(0)

Widgets

(0)

Website Integration

(0)

Web Notifications

(0)

User Management

(0)

Transfers/Routing

(0)

Transcripts/Chat History

(0)

Third-Party Integrations

(0)

Text Editing

(0)

Templates

(0)

Template Management

(0)

Task Scheduling

(0)

Task Management

(0)

Tagging

(0)

Surveys & Feedback

(0)

Support Ticket Tracking

(0)

Support Ticket Management

5.0

(1)

SSL Security

(0)

Social Media Integration

(0)

Single Sign On

(0)

Service Level Agreement (SLA) Management

(0)

SEO Management

(0)

Self Service Portal

(0)

Search/Filter

(0)

Sales Pipeline Management

(0)

Role-Based Permissions

(0)

Rich Text Editor

(0)

Customer History

(0)

Customer Database

5.0

(1)

Customer Communication

(0)

CRM

(0)

Content Management

(0)

Content Library

(0)

Contact Management

4.0

(1)

Contact Database

5.0

(1)

Configurable Workflow

(0)

Communication Management

(0)

Commenting/Notes

(0)

Collaboration Tools

(0)

Client Portal

(0)

Chatbot

(0)

Chat/Messaging

(0)

Change Management

(0)

Catalog Management

(0)

Canned Responses

(0)

Autoresponders

(0)

Automated Routing

(0)

Approval Process Control

(0)

Application Management

(0)

API

(0)

Alerts/Notifications

(0)

Alerts/Escalation

3.5

(2)

Activity Tracking

(0)

Activity Dashboard

(0)

Access Controls/Permissions

5.0

(1)

Inventory Management

(0)

Interaction Tracking

3.0

(1)

Incident Management

(0)

Inbox Management

(0)

Help Desk Management

(0)

Geotargeting

(0)

Full Text Search

(0)

For Insurance Industry

(0)

File Sharing

(0)

File Management

(0)

Feedback Management

(0)

Event Triggered Actions

(0)

Email Templates

(0)

Email Alerts

(0)

Drag & Drop Editor

(0)

Drag & Drop

(0)

Document Storage

(0)

Document Management

(0)

Discussions/Forums

(0)

Decision Support

(0)

Data Import/Export

4.0

(1)

Dashboard Creation

(0)

Dashboard

(0)

Customizable Templates

(0)

Customizable Reports

(0)

Customizable Forms

(0)

Customizable Fields

(0)

Customizable Branding

(0)

Deskpro alternatives

Deskpro

4.6

(38)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.5

Value for Money

4.5

Customer Support

4.7

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Deskpro pricing

Value for money:

4.5

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Deskpro integrations (15)

Top integrations

Salesforce.org Nonprofit Cloud

Deskpro support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Phone Support

Knowledge Base

Chat

24/7 (Live rep)

Training options

Documentation

In Person

Videos

Live Online

Webinars

Deskpro reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.47/10

Rating distribution

Pros

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

it architect

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

Andrew I.

Solution Architect

The software is great, we utilize a lot of its features (both basic ones like ticket, knowledgebase, feedback, chat and more advance ones like REST API, app, hook).

Mario Z.

Senior Technical Support Engineer

Cons

Crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged.

Lieven E.

it architect

They have some "hidden" costs which were very unpleasant. For example, the cost of removing their logo from your public support center pages, the cost of transferring from OnPremis to Cloud.

Mario Z.

Senior Technical Support Engineer

Setting up your signature set up takes a long time to get everything just right. Assigning tickets to people or teams/departments can be confusing.

Preston R.

Business Analyst

Read all reviews

Deskpro FAQs

Q. What type of pricing plans does Deskpro offer?

Deskpro has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Deskpro?

Deskpro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Deskpro support?

Deskpro supports the following languages:
Finnish, Russian, French, Polish, Norwegian (Bokmal), Italian, Portuguese, Czech, Turkish, Swedish, Spanish, Indonesian, Hebrew, German, Danish, Korean, Japanese, Arabic, Chinese (Traditional), English, Chinese (Simplified), Dutch, Hungarian, Bulgarian, Croatian, Estonian, Greek, Irish, Latvian, Lithuanian, Romanian, Serbian (Cyrillic), Slovak, Slovenian, Vietnamese, Hindi, Icelandic, Malay, Portuguese, Thai, Ukrainian

Q. Does Deskpro support mobile devices?

Deskpro supports the following devices:
Android, iPad, iPhone

Q. Does Deskpro offer an API?

Yes, Deskpro has an API available for use.

Q. What other apps does Deskpro integrate with?

Deskpro integrates with the following applications:
Adobe Commerce, Google Analytics 360, Jira, Zapier, Salesforce.org Nonprofit Cloud, Trello, OneLogin, Okta, Highrise, Twilio, Xero, Shortcut, HubSpot CRM, Shopify

Q. What level of support does Deskpro offer?

Deskpro offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)