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Deskpro

4.6
(37)

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Customer service software you can depend on

(8)

Deskpro Pricing, Features, Reviews and Alternatives

Deskpro FAQs

Q. What type of pricing plans does Deskpro offer?

Deskpro has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Deskpro?

Deskpro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Deskpro support?

Deskpro supports the following languages:
Arabic, Bulgarian, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does Deskpro support mobile devices?

Deskpro supports the following devices:
Android, iPad, iPhone


Q. Does Deskpro offer an API?

Yes, Deskpro has an API available for use.


Q. What other apps does Deskpro integrate with?

Deskpro integrates with the following applications:
Adobe Commerce, Google Analytics 360, Jira, Zapier, Salesforce.org Nonprofit Cloud, Trello, OneLogin, Okta, Highrise, Twilio, Xero, Shortcut, HubSpot CRM, Shopify


Q. What level of support does Deskpro offer?

Deskpro offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)

Deskpro product overview

Price starts from

29

/user

Per month

What is Deskpro?

Deskpro is a multilingual help desk and customer service app for all business sizes and industries. The app offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities. Deskpro can be used to convert emails and webforms to tickets and organize these using custom fields, macros, labels, grouping and flags. The app can then be used to prioritize and manage these tickets through triggered actions, bulk actions, and quick replies. A searchable ticket log keeps track of all ticket activity and agents can leave notes and attachments on tickets.

Key benefits of using Deskpro

  • Ticket & email management: Deskpro offers a complete set of ticket management features. These include: email to ticket conversion, custom fields, agent ticket notes, ticket action triggers, ticket escalations, ticket log and search, ticket macros and mass actions, drag-and-drop attachment, ticket tasks, labels, ticket filters, ticket merge, ticket flags, quick grouping, customizable and table views, and more.

  • Self-Service: Create a customer knowledgebase complete with categories, comments, search, revision history, search engine optimization, content validation, glossary, related content and more.

  • Feedback Tool: This offers your customers a platform to make suggestions, report bug issues, and rank their favorite features, products and services.

  • Integrations: Deskpro authenticates against LDAP / Active Directory, any mySQL database, any msSQL database and a range of 3rd party apps.

  • Advanced Reporting: Deskpro generates reports on your business performance overview, trends, agent activity, agent hours, customer feedback. You can also create your own reports

  • Collaboration: Agents can work together using chat, ticket notes, by assigning tasks and shared triggers, quick responses and macros.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    24/7 (Live rep)

    Training options

    Documentation
    In Person
    Videos
    Live Online
    Webinars

    Not sure about Deskpro? Compare it with a popular alternative

    Starting from

    29

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    40

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Deskpro pricing information

    Value for money

    4.5

    /5

    37

    Starting from

    29

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Deskpro features

    Functionality

    4.5

    /5

    37

    Total features

    128

    8 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third-Party Integrations
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics

    Functionality contenders

    Deskpro users reviews

    Overall Rating

    4.6

    /5

    37

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.43/10
    Rating distribution

    5

    4

    3

    2

    1

    23

    12

    2

    0

    0

    Pros
    Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.
    The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.
    The software is great, we utilize a lot of its features (both basic ones like ticket, knowledgebase, feedback, chat and more advance ones like REST API, app, hook).
    Cons
    Crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged.
    Hard to customize for more detailed functions.
    A bit difficult to install it if you are new to server, that's all.

    Overall rating contenders

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