ServiceWise Pricing, Features, Reviews & Comparison of Alternatives

ServiceWise Reviews

ServiceWise

Web based help desk management software

5.0/5 (1 review)
127     214

ServiceWise is a web-based help desk software for IT service management offered by TechExcel and helps small and large businesses streamline processes and implement ITIL workflow standards. The product can also be installed on-premises. TechExcel products are used by over 1,500 customers in 43 countries.

ServiceWise provides a fully customizable self-service portal for end-users to report problems, request services, download software, access request forms and search for information. The software automatically converts all support emails addressed to the help desk application into requests that can be tracked by the user in the self-service portal. The product also offers interactive and customizable dashboards with features such as widgets, pivot charts, page layouts and language settings. Users can define notification rules for alerts and reminders and escalate incidents/problems based on categories and time criteria. ServiceWise helps to improve customer satisfaction by defining SLAs and setting up multiple escalation levels for SLA violations. The tool also supports reporting and analytics features including summary reports, trend reports, dynamic web query reports and on-demand management reporting. The software has an integrated knowledge management facility that allows users to build a knowledge base by adding any type of document. The product also supports workflow management as well as LDAP authentication and synchronization.

ServiceWise offers additional modules for asset management, advanced knowledge management, project planning, file download management and online forms & surveys to enhance the product’s capabilities. Fujitsu, Nokia, Sony, Radon Labs, The First American Corporation and Q-Pulse are some of its key customers.
techexcel.com

ServiceWise Reviews (1)

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ServiceWise Category Leaders

Reviews
Integrations
Mobile
Media
Security

#24 in IT Service Management (ITSM)

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13
6
0
5
2

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

ServiceWise Screenshots (6)

ServiceWise screenshot: ServiceWise allows customers to set up notifications rules, alerts and reminders.pngServiceWise screenshot: ServiceWise allows users to report incidentsServiceWise screenshot: ServiceWise helps users in incident managementServiceWise screenshot: ServiceWise offers configurable workflowsServiceWise screenshot: ServiceWise offers reporting and analytics capabilitiesServiceWise screenshot: ServiceWise supports integrated knowledge management

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Web-based, Mobile Web App
Supported Countries
Asia, Canada, Europe, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Traditional), English
Support Options
FAQs, Forum, Phone Support, Video Tutorials

ServiceWise Pricing

Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Contact TechExcel for pricing information or a quote

Competitors Pricing

InvGate Service Desk

Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Agiloft

Starting from: $65.00/month
Pricing model: Freemium, One-time License, Subscription
Free Trial: Available (No Credit Card required)

Desk.com

Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of ServiceWise

  • Auto-escalations
  • API integration
  • LDAP authentication and sync
  • Auto-routing
  • Customizable reporting
  • Notifications
  • Automatic reminders
  • Customizable user interface
  • Self-service portal
  • Detect and track IT assets
  • Email submission
  • Customizable dashboard
  • SLA management
  • User surveys
  • Knowledge base
  • Create review tasks
  • Workflow editor
  • Project planning and scheduling
  • Audit trail

Benefits

● ServiceWise is a help desk software for IT service management and supports both web and client-server interfaces as well as offers additional modules for asset management, knowledge management and third party software integrations.

● The software helps to deliver better financial performance, organizational alignment and management functionality by implementing ITIL workflow standards and integrating with development teams.

● ServiceWise offers multiple layers of security controls including role-based account types, password encryption and authentication as well as supports HTTPS protocols.

● ServiceWise supports ODBC-compatible databases as well as automates email notifications and helps in auto routing and escalation of issues.

● The solution is very scalable and can be installed on a single server, scaled across multiple servers or configured on multiple web servers and dedicated reporting servers as per requirement.

Alternatives to ServiceWise

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jack chen

This is a very flexible product that allows you to do whatever you want to do

11/01/2017

This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
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