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ITSM Software Integrated with Microsoft Teams (2026)

Last updated: April 2026

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50 software options

SysAid logo

SysAid

AI-enabled ITSM platform for businesses of all sizes

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SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.

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Xurrent logo

Xurrent

Service Management for the Modern Enterprise

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Xurrent ITSM unifies ITSM, ESM, and ITOM on one platform with Sera AI and a native virtual agent included by default. Go live in about 5 weeks. Auto classify and route tickets, generate knowledge, and orchestrate workflows with low code. Secure, scalable, and easy to use.

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Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk.

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InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

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Use InvGate to manage your IT support with ticket management, SLAs, ITIL tools, workflow & approval automation, self-service, gamification, analytics and more.

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AlertOps logo

AlertOps

Incident & response management tool for IT & DevOps teams

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AlertOps is an incident & response management solution which helps NOC, ITOps, & DevOps teams manage & collaborate on critical issues. With real-time alerts, multi-tiered escalation & routing methods, AlertOps enables teams to highlight unique actions & address them immediately.

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ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Cloud IT Help Desk Software

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ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.

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Versio.io logo

Versio.io

CMDB, IT Asset Management, Governance, Security

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Versio.io continuously and automatically detects and documents changes in businesses and IT landscapes. Data from third-party applications that companies use to run business processes, monitor the IT landscape and control IT service management can be seamlessly integrated.

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24Cevent logo

24Cevent

On-call incident response when alerts are not enough

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24Cevent complements ITSM processes by focusing on rapid on-call response when incidents require immediate action. While ITSM tools manage tickets, 24Cevent ensures alerts are acknowledged and escalated during incidents that cannot wait.

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TeamViewer ONE logo

TeamViewer ONE

Remote support, remote access & device management software

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TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents.

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Syncro logo

Syncro

One platform for IT teams to strengthen security, streamline

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Strengthen security, streamline operations, and scale support with Syncro’s unified IT platform.

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ManageEngine ServiceDesk Plus MSP logo

ManageEngine ServiceDesk Plus MSP

Web-based IT service management software

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ManageEngine ServiceDesk Plus MSP is a web-based IT service management software designed to help businesses handle help desk, reporting, service catalogs, asset tracking, and other operations from within a unified platform.

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ServoDesk logo

ServoDesk

Help Desk, ITSM, Service and Support management for SMBs

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Simplisys ServoDesk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.

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XEOX logo

XEOX

Remote Monitoring and Management of IT Infrastructures

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XEOX software is a cloud-based remote monitoring and management system for MS Windows IT infrastructures. It allows admins to centralize monitoring and management of company-wide inventory and software. Key features include CMDB, network management, software delivery, task automation, and reporting.

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Deskpro logo

Deskpro

Customer service software you can depend on

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ITSM software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

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Summit logo

Summit

The future of IT service management begins with AI.

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ITIL 2011 certified, enterprise class, intelligent solution leveraging Mobility, Analytics & Automation to help CIOs and Service Providers improve IT Operations

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Neoforce logo

Neoforce

Streamline Teamwork & Customer Service with Neoforce

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Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.

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LogMeIn Resolve logo

LogMeIn Resolve

Cloud-based remote support solution for SMBs

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Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

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Cayzu logo

Cayzu

Cloud Based Ticket Management & Help Desk Software

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Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.

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Alloy Navigator logo

Alloy Navigator

Award winning IT Asset Mgmt and Service Mgmt platform

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Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

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Siit logo

Siit

The employee help desk for people-centric companies

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Siit empowers HR and IT teams to establish meaningful and enduring connections with their employees. With its dedicated internal help desk, it is now possible to provide exceptional employee service experiences.

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GitLab logo

GitLab

Your intelligent orchestration platform for DevOps

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GitLab unifies planning, CI/CD, security, and agentic AI, eliminating the tool handoffs that slow software delivery. Learn more today.

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OpsGenie logo

OpsGenie

Modern IT incident management and response solution

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Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action.

Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

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Alemba Service Manager logo

Alemba Service Manager

ASM automates your ITSM with a no code workflow engine

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Alemba Service Manager's ITSM platform automates and streamlines IT service delivery, offering incident management, a service catalog, and analytics to enhance efficiency, user satisfaction, and align IT operations with business objectives.

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TOPdesk logo

TOPdesk

The service management platform that makes service happen

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TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

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KLX ESM logo

KLX ESM

(0)

Enterprise service management and automation platform

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KLX ESM is an enterprise service management platform that centralizes IT and HR service management for small and medium businesses. The solution features a self-service portal, incident management compliant with ITIL practices, and automated workflows for both IT and HR processes. KLX ESM integrates with common business tools like Active Directory and Microsoft Teams while providing customizable dashboards for data-driven decision making.

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