Lyssna - 2026 Pricing, Features, Reviews & Alternatives

Lyssna (formerly UsabilityHub) is a user research platform that allows you to test digital products with real users and gain insights into their audience. With a suite of powerful tools and features, Lyssna empowers you to optimize your designs and create more engaging, user-friendly experiences.

Lyssna is a complete research platform, offering a broad range of testing features including:

Five second testing - Allows you to quickly test the effectiveness of your landing pages, messaging and designs by showing users a screenshot for just five seconds and then asking them questions about what they saw.

First click testing - Measures how well users can navigate a design by asking them to click on specific elements.

Surveys - Be confident in the decisions you make by collecting user feedback validating your assumptions with your target customers.

Navigation testing - Helps you optimize user flows by asking users to complete specific tasks on a design and tracking their progress.

Prototype testing with Figma - Learn how users navigate your interactive Figma prototypes at every stage of the design process, to discover what to improve before you ship.

Card sorting - Use both open and closed card sorting to discover how to organize and label your content in a way that makes sense to your audience.

Tree testing - Use tree testing to assess and refine your information architecture. Understand how users expect to navigate and find the information they are looking for, and why.

Preference testing - Understand what your audience prefers by asking participants to choose from multiple options in response to your specific question.

Participant recruitment - When it comes to participant recruitment, Lyssna allows you to test with your own users with a customizable recruitment link or access your target audience via their extensive panel. With an average of 30 minute order completion, you can access over 690,000 people across 120+ countries, 55 languages and with 395+ demographics or attributes users can target by job function, industry or company size.

Interviews - Easily organize, manage, and book participants for moderated studies. Connect multiple calendars and add co-hosts then integrate with your Zoom account to automatically assign meeting links. Recruit the right people for your study, quickly and easily. Whether its self-recruiting from your own network or recruiting from the Lyssna Panel. Manage and track your participants in a single view and lastly store and analyze your feedback.

Screeners: Make sure that you’re gathering feedback from participants who meet your specific criteria, leading to more targeted and relevant insights. 

Recordings: See the experience through the eyes of your users. Record audio, screen, webcam, or a combo of all three to capture users’ think-aloud moments during unmoderated tests.

Live website testing: Discover exactly where and why users struggle as they complete key tasks on live websites

Spaces and Wallets: Organize research by team or project while managing budget allocation in one place.

Lyssna's platform is intuitive and easy to use, allowing teams to focus on gaining insights rather than struggling with complex tools. Lyssna's suite of tools provides fast, actionable feedback that allows teams to quickly iterate and improve their designs. With flexible pricing plans and a pay-as-you-go model for accessing their user panel, Lyssna is a cost-effective way for teams of all sizes to gain valuable user insights.