Cadence Pricing, Features, Reviews & Comparison of Alternatives

Cadence

Cloud-based communications platform for the education sector

5.0/5 (20 reviews)

Cadence overview

What is Cadence?

Cadence is a cloud-based communication software designed to help educational institutions interact with students and alumni through chat. It allows institutions to manage student enrollment, donations, automated responses, phone number validation, and more on a unified platform.

Using Cadence’s shared inbox functionality, multiple users can manage a single texting account to send notifications about application deadlines and event details to students. Features of Cadence include customizable templates, data export, contact management, engagement tracking, scheduling, GDPR compliance, alumni management, and more. The platform allows administrators to create targeted campaigns, gain insights into overall business progress, and track the team’s performance. Cadence also lets employees send automated responses by analyzing their incoming texts.

Cadence facilitates integration with various information systems such as Salesforce, Workday, Ellucian Ethos, Slate, Campus Management Radius, Campus Management Connect, and more through APIs and webhooks. It offers an analytics tool, which enables managers to generate reports on incoming or outbound messages, opt-out preferences, undelivered or unread messages, and other activities in real-time.
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Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Cadence screenshot: Cadence integrationMongoose TextingCadence screenshot: Cadence analytics Cadence screenshot: Cadence phone number validationCadence screenshot: Cadence automated replies

Cadence reviews

Excellent
20

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.8
  5.0
Brittany Claridge

Game Changer for Our Engagement

Used daily for less than 6 months
Reviewed 2020-10-09
Review Source: Capterra

We’ve had an amazing user experience with Cadance! Our set-up was seamless and we had all the tools we needed to launch successfully, and our support since that time has been incredible. The level of support and access we have to the Cadence team ensures that we stay on track and never feel alone in our efforts.

Pros
This software has been easy to set up, use, and has met our students where they are in a way that was incredibly well received. I love that the tool is easy to use and intuitive, but also has in depth features to use as well if you want them!

Cons
Our biggest challenge is messaging international students, especially given the costs for our international students when living in their home country.

Response from Mongoose


Thank you so much for your feedback, Brittany! We're so happy to hear that you had a wonderful experience with the Cadence team! In addition, we've shared your input on international texting with our engineering team as we continue to make changes in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eric Chapman

A Great Solution for My TRIO SSS Program

Used daily for 2+ years
Reviewed 2020-10-13
Review Source: Capterra

Using Cadence has really been transformative for us as a program. Our ability to help students is so much greater now that we have this enhanced ability to connect with them.

Pros
The software is easy to use and easy to understand. Anyone familiar with email, especially Gmail, will find the interface very intuitive. Our ability to reach and interact with our students has increased dramatically by using this software, and we are reaching students who we were not reaching via email. Having the option for each advisor to have their own number has been fantastic, and it is easy query the list of students and send multiple texts all at once.

Cons
Being able to edit all fields for contacts in the interface would be very helpful. Sometimes updating a user-defined field for a single student can feel unnecessarily laborious.

Response from Mongoose


Thank you so much for your feedback, Eric! We're thrilled to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards to editing contacts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Augustine DiStefano Jr

Ease of use and set up

Used daily for 2+ years
Reviewed 2020-10-09
Review Source: Capterra

The use of the product has enabled us to be more efficient in our outreach. Our messages are getting to our intended audiences at a higher rate than other options.

Pros
The product is easy to use and the vendor was accommodating and instrumental when setting up integration with our ERP.

Cons
We have not experienced any negatives to date.

Response from Mongoose


Thank you so much for your feedback, Gus! We are so glad to hear that Cadence has allowed you to be more efficient with your outreach. We greatly appreciate your partnership!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Brien Nugent

Mongoose Cadence Usage

Used daily for 6-12 months
Reviewed 2020-10-09
Review Source: Capterra

The overall experience over the course of the first year has been great! I highly reccommend Cadence as a texting software for any recruitment and retention needs across any field.

Pros
The setup and implementation of the product are seamless. The support received from the client success leads as well as the tech team is very informational and helpful. The Cadence team wants nothing but success for their clients and it shows with their support and constant growth of the software. Sending individual messages with the click of a button is extremely effective and efficient for departments of all sizes.

Cons
The one downside that we have experienced would be that we are unable to send video messages. We have navigated this nicely thought and used images as well as links to videos.

Response from Mongoose


Thank you so much for your feedback, Brien! We are so glad to hear that Cadence is your preferred texting software! In addition, we've shared your experience with your Client Success Lead and engineering team as we continue to make updates in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David Detar

Cadence review

Used daily for 2+ years
Reviewed 2020-10-09
Review Source: Capterra

Our audience often chooses text communication over phone calls and emails. Implementing Cadence allows us to efficiently reach out and communication with our students throughout their entire life-cycle; from recruitment through alumni. It allows us to easily send large volume texts to specific groups: orientation, career fairs, etc. We've implemented various texting communication strategies that has helped us reduce our melt (students lost from date of application to date of start).

Pros
Integration and implementation were super-easy. It took very little to get us up & running. I love all the features: segments (allowing us to target a subset), group account (allows multiple staff to monitor the replies for an event, i.e. orientation), smart messages. If I had to pick 1 or 2 items, it would be: Support - the friendliness and responsiveness of everyone in the organization and also the fact that the team continues to work on ways to improve the software - adding new features that make our jobs more efficient.

Cons
I'd love to see smart messages implemented for all accounts and not just for the group account. We'd love a way to sync our cell phone number so that outbound calls appeared to be originating from our Cadence virtual number (this might be a phone carrier enhancement and not something Cadence can control).

Response from Mongoose


Thank you so much for your feedback, David! We're happy to hear that the integration and implementation process went smoothly for you! In addition, your experience with smart messages and outbound calls have been shared with our development team to continually make positive improvements in the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cadence pricing

Pricing options
Subscription
View Pricing Plans

Please contact Mongoose directly for pricing information.

Cadence features

API
Activity Dashboard
Communication Management
Data Import/Export
Reporting & Statistics

Activity Tracking (102 other apps)
Assessment Management (173 other apps)
Attendance Management (113 other apps)
Attendance Tracking (108 other apps)
Automatic Notifications (125 other apps)
Blended Learning (103 other apps)
Calendar Management (105 other apps)
Content Management (114 other apps)
Course Authoring (138 other apps)
Customizable Branding (119 other apps)
Learning Management (206 other apps)
Progress Reports (125 other apps)
Progress Tracking (137 other apps)
Self Service Portal (104 other apps)
Third Party Integration (136 other apps)

Videos and tutorials

Additional information for Cadence

Key features of Cadence

  • Account Caretaking
  • Advanced Scheduling
  • Automated Smart Responses
  • CRM Integration
  • Campaign Management
  • Communication Tools
  • FERPA & GDPR Compliant
  • High Speed Sending
  • Higher Education
  • Localized numbers
  • MMS Capability
  • Merge Fields
  • Mobile App
  • Number Validation
  • Opt-out Management
  • Out of Office Notifications
  • Preloaded Texting Templates
  • Reporting/Analytics
  • Shared Inboxes
  • Unlimited Users
  • WCAG 2.0 standards
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