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Cadence Logo
Cadence
4.8
(61)

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Cloud-based communications platform for the education sector

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Cadence Pricing, Features, Reviews and Alternatives

Cadence product overview

What is Cadence?

Cadence is a cloud-based communication software designed to help educational institutions interact with students and alumni through chat. It allows institutions to manage student enrollment, donations, automated responses, phone number validation, and more on a unified platform.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support

Training options

Live Online
Webinars
Documentation

Cadence pricing information

Value for money

4.7

/5

61

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Cadence features

Functionality

4.6

/5

61

Total features

33

4 categories

Most valued features by users

Activity Dashboard
Reporting & Statistics
Reporting/Analytics
API
Data Import/Export
Admissions Management
Alumni Management
Application Management

Functionality contenders

Cadence users reviews

Overall Rating

4.8

/5

61

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.43/10
Rating distribution

5

4

3

2

1

52

8

1

0

0

Pros
My overall experience has been very positive with cadence. Their customer service is fantastic and they want to make sure you are getting the best out of the product that you can.
Students love to text rather than receive phone calls so it is a great opportunity for us to work together and help with complete their journey to their next chapter of learning.
This software is very user friendly and helps specify communications to students. Students are excited to easily communicate and smoothens their transition to college.
Cons
The one downside that we have experienced would be that we are unable to send video messages.
I think the way the software is organized is extremely confusing.
It is a bit difficult to add more information about a student to their person record without doing a whole upload.

Overall rating contenders

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Sarah E.

Verified reviewer

Higher Education, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A solution your staff will love!

Reviewed 2 years ago

From the moment we started researching Cadence, it has been a wonderful experience. Mongoose has a phenomenal team of people who have been extremely helpful from day one. When I have suggestions, I always feel like my voice is being heard and their annual conference is one of the best professional conferences I've ever been to. You won't regret working with this product or this team!

Pros

The best part about Cadence is how easy it is to use and how affective it is for connecting us with our audience. We were able to get it up and running within weeks—including our staff training! We have a number of staff members who tend to be nervous about new technology but everyone on our team has found it to be extremely intuitive. Especially with the mobile app, it feels no different than sending and receiving texts through your normal messaging app.

Cons

One issue I've found is that it can be difficult to update contact records on the fly. For example, if a student texts us but they were not previously in the system, I haven't been able to find a way to just easily "add a contact" with their name and info. It has to go through the import process with our student information system.

Vendor response

Thank you so much for your honest feedback and glowing review, Sarah! We are so happy that Cadence is your preferred texting platform!

JD
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Julia D.

Higher Education, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mongoose Cadence is a Lifesaver!

Reviewed 2 years ago

Cadence has been a lifesaver to our office. We pride ourselves on individualized attention and relationship building with our students and this product has allowed us to meet our students on their level. This product has made communication so much easier for our staff and the students we serve!

Pros

Mongoose Cadence allows us to interact with the students that apply to our institution in a fast, easy, and convenient way. Texting is the primary source of communication and Mongoose makes texting as effortless as possible whether you're doing it from your computer at work or from your cell via their app.

Cons

Honestly, no cons! I have found that any time there were adjustments needed to the software Mongoose Cadence staff worked to update the product to be as efficient and effective as possible!

Vendor response

Thank you so much for your feedback, Julia! We're so happy to hear that Cadence is your preferred texting platform!

BM
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Bethany M.

Education Management, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Honest Opinion

Reviewed 2 years ago
Pros

I think the customer service is outstanding. I know exactly who to contact for any assistance and they are extremely helpful and responsive.

Cons

I think the way the software is organized is extremely confusing. I honestly don't like how the departments are set up. I don't think the way it's organized is user friendly. I also wish it would integrate better with our SIS so that I could get automatic texts set up. We have looked in to this option and told it would not work.

Vendor response

Thank you for your honest feedback, Bethany! We are so happy to hear that you've had a wonderful experience with our Cadence team! Please know that your opinion is valued. I have taken your input in regards to layout and integration to our engineering team for future product feature rollouts.

EC
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Eric C.

Education Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Great Solution for My TRIO SSS Program

Reviewed 2 years ago

Using Cadence has really been transformative for us as a program. Our ability to help students is so much greater now that we have this enhanced ability to connect with them.

Pros

The software is easy to use and easy to understand. Anyone familiar with email, especially Gmail, will find the interface very intuitive. Our ability to reach and interact with our students has increased dramatically by using this software, and we are reaching students who we were not reaching via email. Having the option for each advisor to have their own number has been fantastic, and it is easy query the list of students and send multiple texts all at once.

Cons

Being able to edit all fields for contacts in the interface would be very helpful. Sometimes updating a user-defined field for a single student can feel unnecessarily laborious.

Vendor response

Thank you so much for your feedback, Eric! We're thrilled to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards to editing contacts.

BN
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Brien N.

Fund-Raising, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mongoose Cadence Usage

Reviewed 2 years ago

The overall experience over the course of the first year has been great! I highly reccommend Cadence as a texting software for any recruitment and retention needs across any field.

Pros

The setup and implementation of the product are seamless. The support received from the client success leads as well as the tech team is very informational and helpful. The Cadence team wants nothing but success for their clients and it shows with their support and constant growth of the software. Sending individual messages with the click of a button is extremely effective and efficient for departments of all sizes.

Cons

The one downside that we have experienced would be that we are unable to send video messages. We have navigated this nicely thought and used images as well as links to videos.

Vendor response

Thank you so much for your feedback, Brien! We are so glad to hear that Cadence is your preferred texting software! In addition, we've shared your experience with your Client Success Lead and engineering team as we continue to make updates in the future.

Cadence FAQs and common questions

Q. What type of pricing plans does Cadence offer?

Cadence has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Cadence?

Cadence has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Cadence support?

Cadence supports the following languages:
English


Q. Does Cadence support mobile devices?

Cadence supports the following devices:
Android, iPad, iPhone


Q. Does Cadence offer an API?

Yes, Cadence has an API available for use.


Q. What other apps does Cadence integrate with?

Cadence integrates with the following applications:
Ellucian, CRM Analytics, Workday HCM, Radius


Q. What level of support does Cadence offer?

Cadence offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support

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