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Cadence

Cloud-based communications platform for the education sector

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Cadence Pricing, Features, Reviews and Alternatives

Cadence product overview

What is Cadence?

Cadence is a cloud-based communication software designed to help educational institutions interact with students and alumni through chat. It allows institutions to manage student enrollment, donations, automated responses, phone number validation, and more on a unified platform.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support

Training options

Live Online
Webinars
Documentation

Cadence pricing information

Value for money

4.7

/5

61

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Cadence features

Functionality

4.6

/5

61
Total Features30 3 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
API
Data Import/Export
Contact Management
Campaign Management
Customizable Templates
Scheduling

Functionality contenders

Cadence users reviews

Overall rating

4.8

/5

61

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.43/10
Rating distribution

5

4

3

2

1

52

8

1

0

0

Pros
I love how fast they respond to requests, questions, etc. Budgets are stretched thin and every dollar counts, so it is nice to spend our money with a group who cares about our success.

CN

Caroline N.

I think the customer service is outstanding. I know exactly who to contact for any assistance and they are extremely helpful and responsive.

BM

Bethany M.

We’ve had an amazing user experience with Cadance. Our set-up was seamless and we had all the tools we needed to launch successfully, and our support since that time has been incredible.

Brittany C.

Cons
The one downside that we have experienced would be that we are unable to send video messages.

BN

Brien N.

I think the way the software is organized is extremely confusing.

BM

Bethany M.

It is a bit difficult to add more information about a student to their person record without doing a whole upload.

NR

Nicole R.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A solution your staff will love!

Reviewed a year ago

From the moment we started researching Cadence, it has been a wonderful experience. Mongoose has a phenomenal team of people who have been extremely helpful from day one. When I have suggestions, I always feel like my voice is being heard and their annual conference is one of the best professional conferences I've ever been to. You won't regret working with this product or this team!

Pros

The best part about Cadence is how easy it is to use and how affective it is for connecting us with our audience. We were able to get it up and running within weeks—including our staff training! We have a number of staff members who tend to be nervous about new technology but everyone on our team has found it to be extremely intuitive. Especially with the mobile app, it feels no different than sending and receiving texts through your normal messaging app.

Cons

One issue I've found is that it can be difficult to update contact records on the fly. For example, if a student texts us but they were not previously in the system, I haven't been able to find a way to just easily "add a contact" with their name and info. It has to go through the import process with our student information system.

Vendor response

Thank you so much for your honest feedback and glowing review, Sarah! We are so happy that Cadence is your preferred texting platform!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mongoose Cadence is a Lifesaver!

Reviewed a year ago

Cadence has been a lifesaver to our office. We pride ourselves on individualized attention and relationship building with our students and this product has allowed us to meet our students on their level. This product has made communication so much easier for our staff and the students we serve!

Pros

Mongoose Cadence allows us to interact with the students that apply to our institution in a fast, easy, and convenient way. Texting is the primary source of communication and Mongoose makes texting as effortless as possible whether you're doing it from your computer at work or from your cell via their app.

Cons

Honestly, no cons! I have found that any time there were adjustments needed to the software Mongoose Cadence staff worked to update the product to be as efficient and effective as possible!

Vendor response

Thank you so much for your feedback, Julia! We're so happy to hear that Cadence is your preferred texting platform!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Honest Opinion

Reviewed a year ago
Pros

I think the customer service is outstanding. I know exactly who to contact for any assistance and they are extremely helpful and responsive.

Cons

I think the way the software is organized is extremely confusing. I honestly don't like how the departments are set up. I don't think the way it's organized is user friendly. I also wish it would integrate better with our SIS so that I could get automatic texts set up. We have looked in to this option and told it would not work.

Vendor response

Thank you for your honest feedback, Bethany! We are so happy to hear that you've had a wonderful experience with our Cadence team! Please know that your opinion is valued. I have taken your input in regards to layout and integration to our engineering team for future product feature rollouts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Great Solution for My TRIO SSS Program

Reviewed a year ago

Using Cadence has really been transformative for us as a program. Our ability to help students is so much greater now that we have this enhanced ability to connect with them.

Pros

The software is easy to use and easy to understand. Anyone familiar with email, especially Gmail, will find the interface very intuitive. Our ability to reach and interact with our students has increased dramatically by using this software, and we are reaching students who we were not reaching via email. Having the option for each advisor to have their own number has been fantastic, and it is easy query the list of students and send multiple texts all at once.

Cons

Being able to edit all fields for contacts in the interface would be very helpful. Sometimes updating a user-defined field for a single student can feel unnecessarily laborious.

Vendor response

Thank you so much for your feedback, Eric! We're thrilled to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards to editing contacts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mongoose Cadence Usage

Reviewed a year ago

The overall experience over the course of the first year has been great! I highly reccommend Cadence as a texting software for any recruitment and retention needs across any field.

Pros

The setup and implementation of the product are seamless. The support received from the client success leads as well as the tech team is very informational and helpful. The Cadence team wants nothing but success for their clients and it shows with their support and constant growth of the software. Sending individual messages with the click of a button is extremely effective and efficient for departments of all sizes.

Cons

The one downside that we have experienced would be that we are unable to send video messages. We have navigated this nicely thought and used images as well as links to videos.

Vendor response

Thank you so much for your feedback, Brien! We are so glad to hear that Cadence is your preferred texting software! In addition, we've shared your experience with your Client Success Lead and engineering team as we continue to make updates in the future.

Cadence FAQs and common questions

Cadence has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Cadence has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Cadence supports the following languages:
English


Cadence supports the following devices:
Android, iPhone, iPad


Yes, Cadence has an API available for use.


Cadence integrates with the following applications:
Ellucian, Workday HCM, Radius


Cadence offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support

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