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Smartcare Logo

Smartcare

Your cloud-based, child care center management software

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Smartcare Pricing, Features, Reviews and Alternatives

Smartcare product overview

What is Smartcare?

Smartcare provides a cloud-based, child care platform that connect parents, child care center owners, directors and teachers in real-time through a mobile or a web-based interface. The product takes inputs from multiple points such as, sign-in/sign-out kiosks for parents & teachers, mobile interfaces for classroom- based teachers and iPads for directors, which enables highly optimized child care management. The product enables parents to track the activities of their children in real-time and upload their photos and videos on social networking platforms.

Key benefits of using Smartcare

• Smartcare connects parents, teachers, and administrative staff with children through both mobile and web-based platforms.
• Smartcare maintains an updated database so that teachers can access parent/child data anytime, ensuring no time is wasted in emergencies.
• The billing and payment section of Smartcare offers customized settings for late fees, refunds, easy payments, automatic debits from credits cards and account transfers.
• Smartcare allows child care centers to access accounts for tracking expenses, monitor income, send invoices and update data for backups from anywhere.
• Smartcare maintains employee details, employee benefits, training, sick leave records and more in a single employee database.
• Smartcare offers a free mobile app for parents to stay connected throughout the day.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Live Online
Videos
Webinars
In Person
Documentation

Smartcare pricing information

Value for money

3.7

/5

274

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Smartcare features

Functionality

3.4

/5

274

Total features

42

1 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Alerts/Notifications
API
Activity Tracking
Customizable Reports
Parent Portal
Daily Reports

Functionality contenders

Smartcare users reviews

Overall Rating

3.8

/5

274

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.12/10
Rating distribution

5

4

3

2

1

82

102

63

17

10

Pros
I love being able to sign my children in and out using this app. I also love receiving notes/messages about my kids during the day.
The teachers are able to share pictures and child's progress via app which is super convenient. Being able to also see who signs children in and out with a unique code and or pin.
I love being able to see pictures/videos of my kids. I love being able to view our bill on the app.
Cons
There are a few attributes that we used regularly from the previous software that we are sorely missing. For example, there is no way to track employee vacation, sick, or personal time.
Sometimes for no reason our entire center jumps into the wrong class and on one occasion the entire center was signed out when a teacher logged off. This has cause a lot of panic from our parents.
Not able to delete payments are charges that have been entered. I would also do away with flu vaccine option since it is not a requirement vaccine.

Overall rating contenders

Overall Rating

Keeps you up do date with children

Reviewed 2 years ago

Transcript

Kaliani C.: Hi, I'm Kali. I am an intake specialist at a benefits advocacy group, and I rate Smartcare...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My experience with SmartCare has improved for the better.

Reviewed 4 years ago

The main benefit that a user would get from this product is all the child and family information in one place and easily accessible. Another amazing feature is the ability to print reports for attendance, billing, and other items.

Pros

I enjoy the real-time updates within the center, teacher and parent apps. I can also appreciate that there is always someone in customer service with anything that needs to be addressed. Lastly, I enjoy that there are always constant improvements based off of suggestions that actual users have suggested.

Cons

Thankfully, there have been so many improvements since the release of the program that there are not too many cons to mention. The only improvement that I can suggest is the ability to print out individual balance reports for families.

Vendor response

Stephanie, Thank you so much for your fantastic feedback! We are so glad to hear that you have had a wonderful experience with our software and our customer service has been outstanding for you. We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is happy to be able to deliver our software to your Center and we appreciate your business and we expect to continue to update our software to meet your needs. Warm Regards, Collette Hull | chull@smartcare.com Smartcare - Director of Sales Enablement & Marketing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review

Reviewed 2 years ago

Smartcare continues to answer and support every aspect of their product. The customer support team is always available and in no rush to move on to the next customer. They will stay on the phone until the problem has a solution or they will find the solution and call us back with the answers we need.

Pros

Smartcare is a product that continues to be enhanced to serve the needs of the consumer.

Cons

The parent connection lacks the desired functionality that would be used by my teachers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Waiting six months for resolution

Reviewed 2 months ago

Sales side needs to know more about what is customizable. In our case, we could not customize the welcome letter, which stated all the features of Smartcare that would be available to our parents, even the features we were not signed up for. This would have created a "%*storm when we launched, so we cancelled prior to launch.

Pros

Nothing, since we didn't use it. The introduction of product by sales team turned out to be what was possible when we got ready to use it.

Cons

In our inquiry phase, we were told we could have features and flexibility that were not possible when we were ready to roll out the product, so this was a failure to launch. Did not use Smartcare, cancelled in November 2021 for failure to deliver and have struggled since then to receive reimbursements for auto billing payments that Smartcare did not cancel.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Loved it

Reviewed 3 years ago

Customer service was great in helping me to understand the set up.

Pros

Parents can use with ease. The app for their smartphones gives them everything they want to know about their account, child day, erc

Cons

It took a long time to set up all the tuition types and assign each child a tuition plan. It also didn’t have a monthly plan that suited us as we figure tuition weekly and some parents pay monthly. Therefor some months have a 4 week payment and others a 5. To do this I had to go in and switch Timon plans each month.

Vendor response

Dear Karyn, Thank you so much for your kind words. Our Smartcare team is dedicated to making our software and service the best solution for child care centers. Grateful you have taking the time to share your comments. Happy holidays! Marla Leung

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smartcare takes Childcare management software to a new level!

Reviewed 4 years ago

Multiple platforms in One Easy to use interface Great support and training staff

Pros

Smartcare is leading the change in childcare management solutions. Intuitive interface that out of the box solves most of the main needs of childcare operations. Reduce the number of solutions you need by integrating Parent communications, time and attendance, CRM, Payments and Center management.

Cons

Software is a work in progress and there are features that are still under development. Fortunately the team is rolling out improvements and new features on a weekly basis and things will only get better moving forward.

Vendor response

Santiago, Thank you so much for your wonderful feedback! We are so happy to hear that your Center is having such a seamless experience with our software, and that our intuitive interface is easy to use - as soon as you go live! We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features!...

Smartcare FAQs and common questions

Q. What type of pricing plans does Smartcare offer?

Smartcare has the following pricing plans:
Free Trial: Available


Q. Who are the typical users of Smartcare?

Smartcare has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Smartcare support?

Smartcare supports the following languages:
English


Q. Does Smartcare support mobile devices?

Smartcare supports the following devices:
Android, iPad, iPhone


Q. Does Smartcare offer an API?

No, Smartcare does not have an API available.


Q. What level of support does Smartcare offer?

Smartcare offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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