Smartcare Pricing, Features, Reviews & Alternatives

Smartcare

Cloud-based child care center management software

3.84/5 (269 reviews)

Smartcare overview

What is Smartcare?

Smartcare provides cloud-based child care platform that connect parents, child care center owners, directors and teachers in real-time through a mobile or a web-based interface. The product takes inputs from multiple points such as, sign-in/sign-out kiosk for parents & teachers, mobile interfaces for classroom based teachers, and iPads for directors, which enables highly optimized child care management. The product enables parents to track the activities of their children in real-time and upload their photos and videos on social networking platforms.

The product offers features such as billing & payments that include instant account set-up and approval, a fixed credit card processing fee, email receipts, split payments, and mobile invoices. Sign-in / sign-out that contain electronic signature, electronic record keeping, mobile app sign-in & sign-out, and staff alerts. Management, scheduling & payroll that include attendance, area lists and real-time updates. Reporting that contains custom reports, automatic reporting, and every data point access. Alerts which include real-time alerts, mission critical messages, staff and child arrival/departure alerts, and status & scheduled pickup alerts. Child and family tracking that includes billing, contact information details, and child birthday alerts, and more!

Smartcare partners with companies like Intuit, Care.com, ChildcareCRM and other child care marketing solutions to ensure that a quality product is delivered to the customers.
smartcare.com

Pricing

Starting from
$3/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Smartcare screenshotCCM to Smartcare TransitionSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshot: SmartCare - Login pageSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshot: SmartCare - Parent's LoginSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshot: SmartCare - Family dashboardSmartcare screenshot: SmartCare - ReportingSmartcare screenshot: SmartCare - Accounting featureSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotSmartcare screenshotWork Smarter, Not Harder - With Smartcare!

Smartcare user reviews

Value for money
Features
Ease of use
Customer support
  3.7
  3.4
  3.7
  4.1
Stephanie G.

My experience with SmartCare has improved for the better.

Used daily for 2+ years
Reviewed 2018-07-10
Review Source: Capterra

The main benefit that a user would get from this product is all the child and family information in one place and easily accessible. Another amazing feature is the ability to print reports for attendance, billing, and other items.

Pros
I enjoy the real-time updates within the center, teacher and parent apps. I can also appreciate that there is always someone in customer service with anything that needs to be addressed. Lastly, I enjoy that there are always constant improvements based off of suggestions that actual users have suggested.

Cons
Thankfully, there have been so many improvements since the release of the program that there are not too many cons to mention. The only improvement that I can suggest is the ability to print out individual balance reports for families.

Response from Smartcare


Stephanie,

Thank you so much for your fantastic feedback!
We are so glad to hear that you have had a wonderful experience with our software and our customer service has been outstanding for you.

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is happy to be able to deliver our software to your Center and we appreciate your business and we expect to continue to update our software to meet your needs.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Becca D.

Review

Used daily for 1-2 years
Reviewed 2020-07-14
Review Source: Capterra

Smartcare continues to answer and support every aspect of their product. The customer support team is always available and in no rush to move on to the next customer. They will stay on the phone until the problem has a solution or they will find the solution and call us back with the answers we need.

Pros
Smartcare is a product that continues to be enhanced to serve the needs of the consumer.

Cons
The parent connection lacks the desired functionality that would be used by my teachers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Danielle B.

I liked Childcare Manager better

Used daily for less than 6 months
Reviewed 2018-10-22
Review Source: Capterra

In all honesty I am extremely disappointed with Smartcare. If I had not required my parents/staff to adjust to ChildCare Manager then to Smartcare a short time afterwards I would look for something else.

Pros
- The tablet that the parents and staff use to check-in/out is very modern looking. - The ladybug allows us the opportunity to screenshot a problem for tech support. - The layout looks good and is more modern. - Updates are being made often which increases our ease of functionality.

Cons
- There are a lot of things that we need in the childcare world that ChildCare Manager had that Smartcare is sluggish with. For example, live files vs. archived files. If I want to look back at a past child I have to unarchive them to bring them forward. - The accounting portion does not allow corrections. I'm concerned that the "credits" we had to add to correct issues will come back to haunt us at tax time. - Parents cannot see notes that we've added to the accounting so that they know what the charges are for (for example, field trips are not on regular billing. When parents see the charge they don't know what it is for because the "note" doesn't appear to them) - In ChildCare Manager the reports section gave a brief synopsis of what could be included. Smartcare gives the title of the report alone, it has to be run and downloaded just for us to see that it was not what we needed. - We still do not have a place to document employee discipline that they cannot see. In CCM we had a page that we could keep track of things, but staff could not see. - We discovered that if a staff person downloads a Smartcare Kiosk app they can clock themselves in remotely. This we discovered in the testing phase and we had the employees delete the app (hopefully, it will stay deleted). - The ladybugs are helpful, but not always answered immediately. Additionally, if/when the problem is corrected we are not assigned a ticket # for us to refer back to should we need to follow-up.

Response from Smartcare


Danielle,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Karyn H.

Loved it

Used daily for 6-12 months
Reviewed 2019-11-26
Review Source: Capterra

Customer service was great in helping me to understand the set up.

Pros
Parents can use with ease. The app for their smartphones gives them everything they want to know about their account, child day, erc

Cons
It took a long time to set up all the tuition types and assign each child a tuition plan. It also didn’t have a monthly plan that suited us as we figure tuition weekly and some parents pay monthly. Therefor some months have a 4 week payment and others a 5. To do this I had to go in and switch Timon plans each month.

Response from Smartcare


Dear Karyn,
Thank you so much for your kind words.

Our Smartcare team is dedicated to making our software and service the best solution for child care centers.

Grateful you have taking the time to share your comments.

Happy holidays!
Marla Leung

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Santiago C.

Smartcare takes Childcare management software to a new level!

Used daily for 6-12 months
Reviewed 2018-04-13
Review Source: Capterra

Multiple platforms in One Easy to use interface Great support and training staff

Pros
Smartcare is leading the change in childcare management solutions. Intuitive interface that out of the box solves most of the main needs of childcare operations. Reduce the number of solutions you need by integrating Parent communications, time and attendance, CRM, Payments and Center management.

Cons
Software is a work in progress and there are features that are still under development. Fortunately the team is rolling out improvements and new features on a weekly basis and things will only get better moving forward.

Response from Smartcare


Santiago,

Thank you so much for your wonderful feedback!

We are so happy to hear that your Center is having such a seamless experience with our software, and that our intuitive interface is easy to use - as soon as you go live!

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is very happy to be able to deliver our software to your Center and appreciate your business.

Thank you for your review of our Staff Support and Training, as well! We strive to provide the BEST in Customer Service - in our Industry.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,

Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Smartcare pricing

Starting from
$3/month
Pricing options
Subscription
View Pricing Plans

SMARTCARE FEE DESCRIPTION - $3/per child - per month
1 Smartcare Sign-in/Sign-out Kiosk*
Smartcare Online (including billing and reporting)
Access to center app (devices not included)
Remote or In Person training available
Parent App
Minimum of 20 children per location
Option to use your own equipment - or purchase through us
Credit card rate: 2.85% | ACH fee: $0.40 - per transaction | 12 month contract w/ early termination fee of $299 - per location
*A fee of $299 will be charged for the Smartcare Sign-in Kiosk, unless you provide your own.

Smartcare features

API
Activity Dashboard
Alerts/Notifications
Assessment Management
Attendance Tracking
Communication Management
Content Management
Progress Reports
Reporting & Statistics
Reporting/Analytics
Third Party Integrations

Asynchronous Learning (198 other apps)
Blended Learning (220 other apps)
Course Authoring (188 other apps)
Course Management (210 other apps)
Data Import/Export (204 other apps)
Learning Management (289 other apps)
Mobile Learning (186 other apps)
Progress Tracking (219 other apps)
Tests/Assessments (226 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Smartcare

Benefits

• Smartcare connects parents, teachers, and administrative staff with children through both mobile and web-based platforms.
• Smartcare maintains an updated database so that teachers can access parent/child data anytime, ensuring no time is wasted in emergencies.
• The billing and payment section of Smartcare offers customized settings for late fees, refunds, easy payments, automatic debits from credits cards, and account transfers.
• Smartcare allows child care centers to access accounts for tracking expenses, monitoring income, sending invoices and updating data for backups from anywhere.
• Smartcare maintains employee details, employee benefits, training, sick leave records etc. in a single employee database.
• Smartcare offers a free mobile app for parents to stay connected throughout the day.