HOLP - 2026 Pricing, Features, Reviews & Alternatives

HOLP is an AI-powered customer service chatbot software designed specifically for small and medium-sized enterprises in the UK. The platform provides continuous automated customer support capabilities that can be deployed across websites, social media channels, and physical spaces through QR codes and direct links. HOLP is engineered to handle repetitive customer inquiries automatically without requiring coding knowledge, making it particularly suitable for growing businesses with limited technical resources. The solution caters to various industries including e-commerce stores with large product ranges, food and beverage brands, retail businesses, educational institutions, healthcare providers, government services, and event management companies that frequently address similar customer questions.

The platform features a comprehensive suite of AI support capabilities, including always-on assistance, integrated AI chat with smart site search functionality, and support for over fifty languages with automatic detection. HOLP's technology is trained directly on an organization's existing content, scanning websites automatically and incorporating uploaded PDFs or manually added information to build a customized knowledge base. The system delivers natural, human-like responses while maintaining brand consistency through customizable branding and voice settings. Users can monitor performance through actionable insights and analytics, allowing them to refine their knowledge base over time. When HOLP encounters questions it cannot answer, it seamlessly transfers the interaction to human support staff, collecting relevant details and notifying the appropriate team members.

HOLP integrates with all major website platforms including WordPress, Squarespace, Wix, and Shopify through a simple embed code implementation. For organizations preferring alternative deployment methods, the system provides unique HOLP Links that can be shared via email or other channels, opening the assistant in a separate browser window. The platform maintains enterprise-grade security standards with TLS encryption in transit and AES encryption at rest, ensuring GDPR compliance with appropriate consent controls and user rights protections. HOLP offers region-specific hosting options in the EU or UK to meet data residency requirements, and implements response guardrails to prevent AI inaccuracies or unapproved claims. The service is backed by different support tiers ranging from self-serve setup with access to support staff for the Go and Core plans, to done-for-you setup with dedicated account managers for Plus plans, and fully managed onboarding with priority support for the Scale plan.