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inspeech
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Extract the wealth hidden in your client’s voice
Table of Contents
inspeech - 2026 Pricing, Features, Reviews & Alternatives
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inspeech overview
What is inspeech?
inConcert Speech Analytics allows you to analyze and get valuable information from 100% of your contact center calls simply, quickly and automatically. Thanks to new advances in artificial intelligence, the advanced features you’ve got from inConcert Speech Analytics will have a direct impact on reducing your operating costs and increasing productivity in your contact center, while at the same time significantly improving the customer experience.
This comes as a natural result of the analysis of interactions which detects key aspects of the operation, an impossible – or unfeasible because of the costs and time involved in processing them – task to do otherwise.
Key benefits of using inspeech
The value of your client’s life-cycle is directly proportional to the experience he has in contact with your company. Obviously, a satisfied customer will buy more and for longer. In addition, he will bean evangelizer of your brand.
To improve the customer experience, inConcert allows you:
- To identify who the client is, what their intention is and their state of mind during the interaction, allowing in this way to personalize to the maximum their experience in each contact.
- To extract more information about each client, their preferences and needs - expressed or not - so that you can offer them products and services according to their profile.
- To quickly evaluate how changes in the operation, products or services you perform in your company impact.
- To detect non-conformities or behavior patterns that denote ‘customer loss risk’, so that you can take proactive actions to keep them with you.
- To identify performance patterns to generate training plans.To evaluate the speed, pronunciation, and terms used in the case of voice interactions.
Fewer costs
Increasing your income is of little use if to do so you have to increase your costs as well. inConcert, in addition to helping you trigger more sales, makes it possible for your operation to be more productive and efficient.
To reduce costs and improve productivity, with inConcert you can:
- Reduce handling and management timesDecrease the number of escalations and transfers by encouraging first contact resolution.
- Reduce the number of staff you need to analyze interactions by automating the entire process.Streamline business processes eliminating inefficiencies.
- Reduce costs associated with processing interactions related to verification, regulatory and quality compliance.
- Reduce staff training times and costs in the case of voice interactions.
Starting price
Alternatives
with better value for money
inspeech’s user interface
inspeech reviews
Overall rating
4.0
/5
1
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
5
4
3
2
1
0
1
0
0
0
inspeech's key features
Most critical features, based on insights from inspeech users:
All inspeech features
Features rating:
inspeech alternatives
inspeech
Starting from
No pricing info
ActivTrak
Starting from
10
Per month
CloudTalk
Starting from
19
Per month
HubSpot Sales Hub
Starting from
20
Per month
inspeech support options
Typical customers
Platforms supported
Support options
Training options
inspeech FAQs
inspeech has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
These products have better value for money
Q. What languages does inspeech support?
inspeech supports the following languages:
English, Spanish, French, Portuguese, Arabic
Q. Does inspeech offer an API?
Yes, inspeech has an API available for use.
Q. What level of support does inspeech offer?
inspeech offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum