What is Comm100 Chatbot?Comm100 Chatbot is a cloud-based conversational platform which helps businesses of all sizes automate customer interactions, responses, bookings, ticket management, support delivery, payments, and more. The solution is powered by artificial intelligence (AI) which enables agents to automate information finding and facilitates self-service support for customers.
Comm100 Chatbot offers a host of features such as machine learning, response suggestions, multilingual support, information gathering, automated chat distribution, bulk Q&A import, and performance reports. The natural language processing (NLP) functionality enables the system to analyze the nature of queries and send responses with text, buttons, images, videos, and webhooks, as well as quick replies. The Comm100 Chatbot offers customizable greeting messages for different channels and multiple responses for repetitive questions, and the bot-agent cooperation module allows the chatbot to forward the conversation to a live agent. Comm100 Chatbot is compliant with HIPAA, SOC2, PCI and WCAG accessibility standards.