CommBox Pricing, Features, Reviews & Comparison of Alternatives

CommBox

Cloud-based contact center and customer service solution

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CommBox overview

What is CommBox?

CommBox is a cloud-based contact center solution designed to help enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients based on priority, skills, and availability.

CommBox allows agents to collaborate, consult, and interact with team members during ongoing conversations, which helps improve workflows and the customer experience in real-time. Managers can utilize artificial intelligence (AI) chatbots to record agents' responses in custom knowledge bases and fetch automated responses to resolve queries quickly. Plus, the solution comes with a customizable dashboard, which lets businesses monitor performance and generate reports based on user activities and customer interactions.

CommBox enables administrators to configure system settings and define triggers to send automatic messages, change inquiry status, and tag team members in messages. The application allows users to track client activity across the company website, identify customer intentions, and provide predefined responses accordingly. CommBox also offers co-browsing tools to guide clients through complex forms, which helps brands improve user experience.
commbox.io

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Germany

Supported languages

English
CommBox screenshot: CommBox configure rules screenshotCommBox Moving Towards Autonomous Omnichannel Contact CenterCommBox screenshot: CommBox define intents screenshotCommBox screenshot: CommBox team collaborationCommBox | The All In One Omnichannel PlatformCommBox - Reinvent The Way you Communicate With Your CustomersCommBox | Customer Support & Messaging Platform

CommBox reviews

There are currently no reviews of CommBox.
 

CommBox pricing

Pricing options
Subscription
View Pricing Plans

Contact CommBox for pricing details.

CommBox features

API
Alerts / Escalation
Chat
Customizable Branding
Email Integration
Multi-Channel Communication
Reporting & Statistics
Self Service Portal
Social Media Integration
Surveys & Feedback
Third Party Integration
Workflow Management

Activity Dashboard (125 other apps)
Automatic Notifications (107 other apps)
CRM Integration (97 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (107 other apps)
Monitoring (113 other apps)
Real Time Monitoring (76 other apps)
Support Ticket Management (85 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for CommBox

Key features of CommBox

  • Audio / Video Conferencing
  • Automated Routing
  • Batch Communications
  • Blended Call Center
  • Call Logging
  • Canned Responses
  • Chat / Messaging
  • Email Management
  • File Sharing
  • Interactive Voice Response
  • Knowledge Base
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Network Monitoring
  • Personalization
  • Proactive Chat
  • Queue Management
  • Real-time Chat
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Support Ticketing
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Workflow Configuration
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