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Speech Analytics
Customer experience management

Top Rated Speech Analytics Software with Customer experience management - Page 2

Last updated: May 2026

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Features

Third-Party Integrations

Computer Telephony Integration

Multi-Language

Multi-Channel Communication

Automatic Call Distribution

Customer Experience Management

Integrated with

Slack

Zoho CRM

HubSpot CRM

Pricing model

Free

Open Source

Free Trial

One Time License

Subscription

Devices supported

Android

Chromebook

iPad

iPhone

Linux

Mac

Web-based

Windows

Organization types

Freelancers

Large Enterprises

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Non Profit

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Small Business

User rating

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42 software options

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Sponsored

Observe.AI

4.3

(3)

5

1

4

2

3

0

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The Conversation Intelligence Platform for Contact Centers

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance.

Read more about Observe.AI

Users also considered

Call Journey

4.0

(2)

5

0

4

2

3

0

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AUTOMATED CUSTOMER INTELLIGENCE STORYTELLING

Advanced, continuous customer intelligence derived directly from customer interactions.

Read more about Call Journey

Users also considered

Verint Voice of the Customer

2.0

(1)

5

0

4

0

3

0

2

1

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Web-based customer experience (CX) suite of solutions

Verint® Experience Management™ is a suite of solutions designed to unify and improve the customer experience at scale by enabling cross-functional teams to capture, analyze and act on customer feedback across all channels.

Read more about Verint Voice of the Customer

Users also considered

Knowlarity

4.0

(5)

5

3

4

1

3

0

2

0

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Communicate. Collaborate. Accelerate.

Knowlarity is a leading cloud communication company that offers intuitive solutions such as virtual numbers, cloud contact centers, IVR systems, AI-powered speech analytics, chatbots/voicebots, TrueCaller verified business calling, WhatsApp Business API, and more.

Read more about Knowlarity

Users also considered

Vozy

4.0

(7)

5

3

4

3

3

0

2

0

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Voice AI platform for enterprises

Vozy transforms the way companies interact with customers through voice assistants and conversational AI.

Read more about Vozy

Users also considered

Snowfly

4.1

(19)

5

7

4

7

3

5

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Employee engagement, gamification & corporate wellness tool

Snowfly is an employee engagement and gamification software designed to help businesses measure the performance of employees and engage them through incentives and rewards. It enables organizations to create, implement, and manage recognition programs to improve employee experience (EX) and satisfaction.

Read more about Snowfly

Users also considered

inconnect

3.9

(19)

5

4

4

11

3

3

2

1

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Make Contact. Do Business.

inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

Read more about inconnect

Users also considered

QEval

4.0

(20)

5

8

4

7

3

3

2

1

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Quality matters

Etech QEval is a centralized solution ensuring that customers are treated with equal importance and the contact center has consistent and high CSAT.

Read more about QEval

Users also considered

Sprinklr

4.3

(91)

5

43

4

34

3

11

2

1

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Social media management, analytics & strategy planning.

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

Read more about Sprinklr

Users also considered

NiCE CXone

4.2

(581)

5

272

4

206

3

70

2

19

1

14

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based contact center software

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Read more about NiCE CXone

Users also considered

Mihup Interaction Analytics

(0)

Conversation analytics software for contact centers

MIA is a conversation analytics application that unlocks insights from business conversations by automating analysis & audits across 100% customer - agent conversations in contact centers.

Read more about Mihup Interaction Analytics

Users also considered

Fonetik

(0)

Speech analytics platform

Fonetik is a speech analytics platform engineered to help businesses understand what each customer says and feels and form behaviourally informed decisions.

Read more about Fonetik

Users also considered

Verint Speech Analytics

(0)

Cloud-based speech analytics software for CX teams

Verint® Speech Analytics™ is a cloud-based software which helps businesses transcribe and analyze calls to gain customer insights in real-time. It allows organizations to measure customer satisfaction levels, calculate customer churn rates, analyze agents’ performance, and run marketing campaigns.

Read more about Verint Speech Analytics

Users also considered

Stratifyd

(0)

Augmented intelligence (AI) and data analytics platform

Stratifyd is an augmented intelligence and data analytics platform which helps businesses collect, analyze, and visualize unstructured and structured customer data in real-time. Using the AI-enabled speech analytics solution, customer care representatives can develop transcripts of call recordings.

Read more about Stratifyd

Users also considered

AgentAssist

(0)

Empower agents to be more productive and efficient.

Real-time call analysis that guides and coaches agents to stay compliant, allowing them to solely focus on solving the customer's query. Agent Assist contains several features that improve agent satisfaction, such as automated pop ups and call wrap-ups.

Read more about AgentAssist

Users also considered

Call Optix

(0)

AI voice call analytics and sales management tool

Call Optix delivers advanced speech analytics to analyze conversations, detect sentiment, and extract key insights. Get AI-driven call summaries, customer profiling, and trend analysis to improve sales and support. Integrate effortlessly with VOIP & CRMs for real-time data-driven decisions.

Read more about Call Optix

Users also considered

Alvaria Engagement Analytics

(0)

Insights into Operational Efficiency & Customer Sentiment

Alvaria Engagement Analytics is a speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer sat across all customer communication channels.

Read more about Alvaria Engagement Analytics

Users also considered

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